Sr. Manager, Product, Mortgage Engine

| Greater NYC Area
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now we’re funding over $2 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better opportunity:

Help us reinvent a thirteen trillion dollar industry by building a product that will allow more people to own a home and to build wealth rather than remain renters for life.  

Build a world where customers receive an affordable mortgage and can move through the process in days vs. weeks. Be part of the team that is building the core operating muscle and brain that powers the entire lifecycle from pre application affordability to decisioning to originating to executing in secondary markets. This PM will be at the forefront of re-thinking and reinventing this journey.

The Mortgage Engine Team works on some of the most strategic areas of the business:

Credit Decisioning: Build a sophisticated decisioning process that is faster, consumer focused and more accurate than anything else on the market. Save our customers time. Allow machines to read financial documents accurately. Maximize consumer financial graphs to power ‘better’ personal experiences.

Revenue Management & Capital Markets: Find ways that we can offer the best price to our consumers. Leverage market factors to control the pricing of our loans. Make the process more dynamic and consumer centric. Understand how the lifetime value will impact pricing. Execute loans in secondary markets. Help us build outstanding investor tools and onboarding experiences. Find out what new loan products we can offer that will accelerate our position in the market.

Loan Origination: Find ways for us to originate loans faster. Provide our consumers with a streamlined closing process that is how they want it and when they want it. Make this antiquated process more reliable & provide more transparency at every step.

New Businesses: Understand how we can build new businesses that add value to the homeownership value chain and expand Better’s value proposition. What alignments and capital advantage can we create using better vertical integration across businesses?

Responsibilities will include:

  • Partner with and lead cross functional teams to set product vision and strategy
  • Define and socialize the roadmap of your product area through deep research and understanding of business goals
  • Bring your solutions to market through ownership of the full product lifecycle: business case development, problem identification, solution design, spec, implementation and go to market
  • Build products that empower our sales, operations, capital markets teams to make better decisions and add delight to our user experience
  • Make magic out of a sophisticated and antiquated industry through intense focus on simplification
  • Go deep into both technical huddles with engineering leaders and strategic discussions with executives
  • Be the go to product person for senior leadership when they need advice
  • Identify and measure ground-breaking areas for the company and drive the execution across teams
  • Manage, mentor and groom PMs working on similar problems  

About You:

  • Worked for 8-10+ years in a product management capacity at a technology driven organization 
  • An analytical, metrics driven leader who is deeply empathetic and leads with a user-centered approach
  • Built, grown, and managed teams of PMs for 3+ years
  • Committed to collaboration and are able to work well with other business units to build iterative solutions that continuously deliver value
  • Your instincts enable you to read between the lines and extrapolate ideas which turn into solutions
  • You're not afraid of getting into the weeds and are equally comfortable balancing tactical and strategic investments
  • You have the mental resilience to know that we're just at the start of a long journey in which change is constant
  • You challenge archaic processes to make them better for consumers by removing friction (aka you live to make sophisticated things simple)
  • You’re a systems problem solver with an understanding that spans all levels of abstraction
  • You are comfortable in a constantly evolving environment and are passionate about successfully navigating ambiguous problem areas 
  • Bonus: Worked on sophisticated workflow based products, distributed supply chains, marketplace platforms, pricing engines, algorithmic bidding platforms, capital markets products
  • Bonus: Carry a computer science, engineering, operations research, or equivalent technical background

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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