Senior Product Manager, Customer 360
Founded in 2016, Better is a digital-first homeownership company whose services included mortgage, real estate, title, and homeowners insurance. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:
- From its founding in 2016 through 2020, Better funded $30.9B in home loans and provided over $7B in cumulative coverage through Better Cover and Better Settlement Services, the insurance divisions of Better
- Ranked #1 on LinkedIn’s Top Startups List for 2020 and 2021
- Ranked #2 on Fortune's Best Companies for Millenials 2021
- Fortune Best Workplaces for Women 2021
- People Magazine Companies that Care 2021
- Inc Magazine's Best Workplaces 2021
- Top Women Originators 2021
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- Better has raised over $400M in equity capital since inception
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion. We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
Better is a family of companies. Better Mortgage Corporation provides home loans; Better Real Estate, LLC provides real estate services; Better Cover, LLC provides homeowners insurance policies; and Better Settlement Services provides title insurance services.
A Better opportunity
The Customer 360 Team at Better is searching for a Sr. Product Manager to establish a new centralized customer data foundation, which will take Better’s customer experience and business to a different level. The centralized customer data access point can be leveraged across the Better organization, creating a real Customer 360 view and helping us to optimize the experience throughout the customer journey. The new analytics can be used to boost our funnel conversion and further expand our customer base.
Responsibilities will include:
- Partner with the Engineering, Design, Sales, Operations, and other Product teams to deeply understand the problem space and to prioritize opportunities
- Identify near-term and strategic initiatives to establish and improve the customer profile
- Develop and socialize the long term vision with the cross-functional teams, strive to drive roadmap alignments across multiple initiatives
- Lead the day to day development and support effort by partnering with the engineering team
- Identify the tools and experiences needed to let customer-facing teams be successful in their current roles
- Define team-level KPIs and objectives
- Bring your solutions to market through ownership of the full product development process: problem identification, solution design, spec, implementation, and validation
- Manage competing priorities with consistency and transparency
- This role is designated as ‘Remote Mode,’ and employees are not expected to report into a Better office at any time. Proof of COVID-19 vaccination is not required unless fully remote employees attend an onsite, in-person meeting, office event, or otherwise interface with Better employees and/or customers in person.
About You:
- At least 5-8 years of product management experience at a high performing tech company
- You have experience building large data intelligence projects
- You are familiar with large infrastructure work and have experience working with API integrations
- You have worked with many cross-functional teams to drive complex projects to success
- You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
- Proven track record of strong relationship-building and stakeholder management skills. You have excellent verbal and written communication
- Structured thinking. You are an organized thinker who can zoom in and between the low-level details of a complex project and the overall picture of how those details fit into the goal. You explain things in a way that others can understand how each discussion fits into that overall picture while making sure that critical details aren’t missed
- You have a history of listening to users, understanding their needs, and creating improvements to meet those needs
- You learn new technologies quickly and can comfortably and effectively discuss the tradeoffs and benefits of various approaches with your engineering peers
- You’re committed to collaboration and you can work well with other business units to build iterative solutions that continuously deliver value
- You have a proven track record of entering a new space and building expertise rapidly
- You’re excited about our mission to make homeownership more accessible and more affordable for all Americans
Better is requiring all US employees to be fully vaccinated in order to go into the office. Our priority is first and foremost the safety of our employees and we require COVID-19 vaccination to help ensure their safety in the workplace. Please note that Better will offer a reasonable accommodation process for employees who are not vaccinated for medical or religious reasons.
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:
- Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
- Personalized care and tools for realizing your mental health and wellness goals
- Robust wellbeing offerings that allow you unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.
Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
California Consumer Privacy Rights Notice for Job Applicants
Under the California Consumer Privacy Act (CCPA), Better is required to inform California residents who are our job applicants or prospective talent (together "job applicants") about the categories of personal information we collect about you and the purposes for which we will use this information. The notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.