Warner Bros. Discovery
New York, NY
Hybrid

Sr. Product Manager

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Overview
Discovery's Global Digital group is a rapidly growing organization focused on developing new, innovative, and immersive digital products and content for iconic brands, including discovery+. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we continuously leverage our technology to create immersive viewing and interactive experiences. We tell engaging stories to millions of viewers across the Internet every day, and bring new interactive experiences to life to not only entertain, but improve the lives of our customers.
We are hiring a Sr. Product Manager, Analytics to develop a comprehensive data ecosystem that drives insights and data needed to optimize the customer experience and business. The Sr PM, Analytics will lead the analytics implementation strategy across all product areas globally for discovery+. This role will work closely with product, engineering, and key stakeholders to ensure tracking requirements are defined and prioritized.
An ideal candidate will be a driven, passionate advocate to deliver the best product experience for customers, and innovative solutions for the business. This person will make data-driven decisions, have an insatiable curiosity, build for scale, and obsess about the customer. They will relentlessly investigate defects and poor customer experiences to identify the root causes and determine how to improve the customer experience. They build trust with people from all areas of the business and have a proven track record to enable mitigations and positive outcomes. This leader takes end-to-end ownership and consistently delivers results in a fast-paced environment.
This position can be based in either New York, NY, Los Angeles, CA, or Bellevue, WA
Responsibilities

  1. Identify and innovate on new ways to collect customer feedback within the discovery+ product globally
  2. Provide key customer service insights and feedback to product and other internal and external business partners, and inform product development with a clear understanding of how customers feel about our product and what is driving customer service contacts.
  3. Drive strategic and collaborative discussions with stakeholders around what our customers are telling us, and provide visibility into customer scenarios and gaps.
  4. Plan for operational readiness and effectively communicate product feature launches and changes to customer service team/ agents.
  5. Create and maintain relevant Help Center content and self-service tooling to ensure customers who seek help will find resolution to the most frequently asked questions in your subject area.
  6. Be the subject matter expert for the customer service experience and operations for discovery+ features and functionality.


Qualifications

  • Experience leading and driving systematic analytics requirements for a subscription product, preferably global
  • Excellent written and verbal communication skills. Can communicate the results of your work clearly to your audience of cross-functional leaders and stakeholders.
  • Experience working with engineering and data science teams to build model-based product features and solutions is a plus.
  • BS/BA degree required. A Master's Degree is a plus.
  • 5+ years' experience in one or more of the following areas: Product Management, Product Analytics
  • Experience in gathering and compiling business insights and identifying trends from data, including a combination of data from multiple sources.
  • Strong user experience focus and experience, is an advocate for the customer and understands the criticality of data in making sound product decisions.
  • Experience in working with global teams across multiple time zones, locations and geographies.
  • Media industry experience is a plus, familiarity with the customer service environment is a huge plus.
  • Must have the legal right to work in the United States
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What are Warner Bros. Discovery Perks + Benefits

Warner Bros. Discovery Benefits Overview

Warner Bros Discovery offers a comprehensive set of benefits and perks to support employees in their personal and professional lives. Some program highlights include:

• Local medical, dental, and vision programs in many countries around the world.
• On-site wellness and fitness centers across several of our office locations.
• Family support programs. In the U.S., additional services include on-site childcare in certain offices, backup childcare services, family caregiver leave, adoption, surrogacy, and cryopreservation assistance, and more.
• Tools and resources to support the mental wellbeing of our employees and their dependents, including mental health counselors and 24/7 access to free, confidential support through our Employee Assistance Program administrators.
• Products and services to support financial wellbeing including financial planning tools, and a 401(k) savings plan in the U.S.
• Flexible work arrangements around the globe, allowing employees to better balance work and personal commitments.
• Global learning, leadership & organization programs to inspire, equip, and empower our people to thrive. These programs and resources are accessible to everyone at whatever stage they are in their career.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

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