Sr. Product Manager

| Greater NYC Area
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(Remote position)

Electric is a Series B startup backed by Bessemer Venture Partners, GGV Capital, Primary Venture Partners, 01 Advisors and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

The Role

Electric is transforming how IT support is delivered to businesses and their employees. As Senior Product Manager for our Intelligent Automation team, you will collaborate closely with customers, stakeholders and the executive team to drive strategy and execution on product capabilities that are central to how Electric automates and assists our end-users everyday with their IT support needs. We are in a hyper-growth stage, and looking for product leaders who thrive in an entrepreneurial environment, bring proven best practices that lead to quality outcomes, and are excited to join one of the fastest-growing SaaS companies in a role with real impact. 

What you’ll do 

  • Leverage an outcomes-first approach, and drive the intelligent automations area for Electric - defining the vision, strategy, and roadmap for the area
  • Partner with engineering and design to build and maintain a roadmap around our prioritized automation features to serve our customers
  • Define and own the core metrics to measure the usage and effectiveness of features released, mapping impact to key business goals
  • Lead product discovery and roadmap sessions with key customers
  • Partner with Service Desk and Customer Success teams to optimize internal processes and operations to ensure delivery of IT support to customers in an efficient and cost effective manner

Who you are

  • 5+ years work experience with 3+ years in product or product related role and 1+ years in operations or customer success type roles
  • Deep understanding and experience with building software products, with ability to define and own product strategy and roadmap
  • Strategic thinker who is also execution and outcomes oriented; ideally has experience driving cross functional programs or processes
  • Effective at building relationships (both internally and with customers), collaborating and influencing others
  • Ability to work in complex technology solution environments, and drive deep relationships with all stakeholders to deliver results
  • Flexibility to work in a rapidly evolving environment and less defined organization
  • Strong team player who is also an independent thinker
  • Software industry domain expertise (preferably SaaS) and the ability to understand complex technology problems
  • Experience with / knowledge of low code process automation tools to complement intelligent software automation
  • Operations background preferred

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ServerlessFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • PeriscopeAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

408 Broadway, New York, NY 10013

What are Electric Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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