Warner Bros. Discovery
New York, NY
Hybrid

Sr. Product Manager

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Description: 

Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company’s mission of empowering people to explore their world and satisfy their curiosity.

In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers.

About Discovery

Discovery's Digital group is a well-funded start-up within Discovery, Inc. We are fast, nimble, and have fun developing new, innovative, and immersive digital products and content for iconic brands. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we continuously leverage our technology to create immersive viewing and interactive experiences.

We tell engaging stories to millions of viewers across the Internet every day and bring new interactive experiences to life to not only entertain but improve the lives of our customers. Most recently, our group is behind the launch of discovery+, Discovery’s global streaming service, serving as the definitive destination for real life entertainment with the largest ever content offering at launch, debuting in the U.S. on January 4, 2021.

Our talented and engaged Product, Design and Creative teams are passionate about our mission and responsibility to build the future of Discovery Digital. If what gets you out of bed in the morning is doing phenomenal work, with a fun and passionate team, then this is the role for you.

Job Summary

As the Sr. Product Manager of Commercial Operations, you will drive product strategy and execution pertaining to payments, billing and the execution of offers and pricing plans. This is a critical role that will work closely with both Discovery’s internal stakeholders and external digital partners to facilitate a transparent communication process as well as manage technical expectations.

The candidate should be well versed in the creation of business requirements documentation, understand complex distribution platform specifications and in bringing offers and pricing models to market, across both direct billed and In App Purchase (IAP) platforms.

The ideal candidate should possess a strong understanding of the AVOD and SVOD streaming spaces as well as revenue best practices, growth and partnership strategies, and payment and tax standards.

About You

• Hands on, proactive style to deliver offers, pricing and product features while working with stakeholders and complex technologies.
• Results orientation with a strong work ethic. Must be tenacious, with the emotional intelligence to know when to push harder and when to look for alternative approaches.
• Highly effective at creating collaborative relationships across the entire organization & extended teams.
• Successful in start-up environments, with a drive to get things done proactively.
• Take ownership and initiative with little oversight.
• An entrepreneur who sees ambiguity as opportunity, and obstacles as chances to build.
• Excellent oral and written skills, and able to present to small or large groups of people including Marketing, Legal, Distribution, Engineering, and Product Teams.

Responsibilities

1. Serve as internal subject matter expert on matters pertaining to payments, billing, offers and pricing plans.
2. Collaborate with internal client stakeholders to create business requirements, understand complex distribution platform specifications and in bringing offers and pricing models to market, across both direct billed (including Gifting) and In App Purchase (IAP) platforms.
3. Manage offers and plans in Sonic (Direct Billing) and on IAP platform stores.
4. Partner with Director and stakeholders on developing strategy and roadmap for Commercial Operations and advocating for priorities, based on consumer and commercial insight.
5. Define and prioritize business requirements consisting of epic charters, user stories, and functional requirements.
6. Communicate a clear set of consumer and commercial needs at all times to drive key decisions and prioritization.
7. Communicate vision, strategy, objectives and KPIs for new features with ability to influence cross-functional teams.
8. Manage onboarding of new multichannel video programming distributor (MVPD) partners.
9. Partner closely with Marketing, Legal, Distribution, Engineering, and Product counterparts to ensure successful execution of initiatives.

Requirements

• 5+ years of solid product/client management experience
• Deep understanding of Sonic (Direct Billing) and In App Payments (IAP), with experience optimizing revenue streams and managing payment systems and platforms.
• Prior experience of working with customer onboarding and management journeys.
• Experience with Dunning process and ensuring systems legal compliance.
• Strong understanding of AVOD and SVOD marketplaces and competitive dynamics.
• Functional knowledge of modern entitlement validation authorization methods for achieving SSO (e.g., SAML) and Federated Identity Management.
• Detailed knowledge of popular video streaming platforms and purchase models.
• Strong communicator, skilled at aligning business stakeholders and managing shifting priorities
• Prior experience working within portfolio management systems (ex: Trello, Asana, Confluence) and bug tracking systems (ex: JIRA).
• Previous experience collaborating with complex cross-departmental teams to launch features in an Agile environment.
• Direct experience in detailed planning and prioritization of epics and road mapping feature requests.
• High comfort level in analytics and generating business insights from data trends
• Previous experience digital media product management role and functional knowledge of related technologies.
• Demonstrated ability to create Business Requirements Documents with little oversight.
• Must have the legal right to work in the United States

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

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What are Warner Bros. Discovery Perks + Benefits

Warner Bros. Discovery Benefits Overview

Warner Bros Discovery offers a comprehensive set of benefits and perks to support employees in their personal and professional lives. Some program highlights include:

• Local medical, dental, and vision programs in many countries around the world.
• On-site wellness and fitness centers across several of our office locations.
• Family support programs. In the U.S., additional services include on-site childcare in certain offices, backup childcare services, family caregiver leave, adoption, surrogacy, and cryopreservation assistance, and more.
• Tools and resources to support the mental wellbeing of our employees and their dependents, including mental health counselors and 24/7 access to free, confidential support through our Employee Assistance Program administrators.
• Products and services to support financial wellbeing including financial planning tools, and a 401(k) savings plan in the U.S.
• Flexible work arrangements around the globe, allowing employees to better balance work and personal commitments.
• Global learning, leadership & organization programs to inspire, equip, and empower our people to thrive. These programs and resources are accessible to everyone at whatever stage they are in their career.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

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