Warner Bros. Discovery
New York, NY
Hybrid

Sr. Product Manager

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Location:  

New York, NY, US, 10012

Date:  Apr 30, 2021

Req ID:  2926

Description: 

Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company’s mission of empowering people to explore their world and satisfy their curiosity.

In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers.

Job Summary

Discovery's Digital group is a well-funded start-up within Discovery, Inc. We are fast, nimble, and have fun developing new, innovative, and immersive digital products and content for iconic brands. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we continuously leverage our technology to create immersive viewing and interactive experiences.
We tell engaging stories to millions of viewers across the Internet every day and bring new interactive experiences to life to not only entertain but improve the lives of our customers. Most recently, our group is behind the launch of discovery+, Discovery’s global streaming service, serving as the definitive destination for real life entertainment with the largest ever content offering at launch, which debuted in the U.S. on January 4, 2021.

Job Summary

The Sr. Product Manager is an expert in Account & User Management, focused on ensuring customers can create and manage accounts, profiles and devices in a secure, useful and intuitive manner. Having a keen eye for the identification and prevention of customer friction points is vital to the success of the candidate. The ideal candidate has strong domain expertise in subscription Direct-to-Consumer businesses and has experience in working at large scale. Experience in video streaming services is desirable.

The Sr. Product Manager will be a bridge between our Product and Technology teams.

Responsibilities

1. Lead the Identity and Account workstream within the global product team, working across both global and territory specific use cases.
2. Own the roadmap for the area: Communicate a clear set of consumer and commercial needs at all times to drive key decisions and prioritization.
3. Plan the Identity and Account strategy in order to minimize friction and make customer journeys straightforward, while maintaining a keen focus on security at all times.
4. Develop global requirements for Account Management, Login (Email, OTP, Social Login), Password Resets, Data collection, Marketing preferences, Parental controls, Profiles, Concurrency and age verification.
5. Partner with the Design, Product & Technology organizations to develop additional capabilities across the Identity and Account workstream.
6. Define and prioritize business requirements consisting of epic charters, user stories, and functional requirements.
7. Communicate vision, strategy, objectives and KPIs for new features with ability to influence cross-functional teams.
8. Pipeline reporting
9. Participate with the wider global team to improve and develop new tools and processes
10. Identify bugs, report them and work close to our Marketing & Technical teams on their resolution

Requirements

• 5+ years of demonstrable deep Account and User Management experience
• Strong understanding of AVOD and SVOD marketplaces and competitive dynamics.
• Strong interpersonal and communication skills across all levels of interlocutors
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Proactivity associated to a “can do” way of working
• Problem solving and a positive attitude in a fast pace environment
• Autonomous personality and interested in taking initiatives and lead on projects
• Strong communicator, skilled at aligning business stakeholders and managing shifting priorities
• Experience of working within both global and territory specific environments.
• Prior experience working within portfolio management systems (ex: Trello, Asana, Confluence) and bug tracking systems (ex: JIRA).
• Previous experience collaborating with complex cross-departmental teams to launch features in an Agile environment.
• Direct experience in detailed planning and prioritization of epics and road mapping feature requests.
• High comfort level in analytics and generating business insights from data trends
• Previous experience of digital product management role and functional knowledge of related technologies.
• Demonstrated ability to create Business Requirements Documents with little oversight.
• Must have the legal right to work in the United States or the United Kingdom.

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

EEO is the Law
Pay Transparency Policy Statement
California Job Applicant Privacy Policy

If you are an individual with a disability and need an accommodation during the application process, please send an email request to [email protected].

 

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What are Warner Bros. Discovery Perks + Benefits

Warner Bros. Discovery Benefits Overview

Warner Bros Discovery offers a comprehensive set of benefits and perks to support employees in their personal and professional lives. Some program highlights include:

• Local medical, dental, and vision programs in many countries around the world.
• On-site wellness and fitness centers across several of our office locations.
• Family support programs. In the U.S., additional services include on-site childcare in certain offices, backup childcare services, family caregiver leave, adoption, surrogacy, and cryopreservation assistance, and more.
• Tools and resources to support the mental wellbeing of our employees and their dependents, including mental health counselors and 24/7 access to free, confidential support through our Employee Assistance Program administrators.
• Products and services to support financial wellbeing including financial planning tools, and a 401(k) savings plan in the U.S.
• Flexible work arrangements around the globe, allowing employees to better balance work and personal commitments.
• Global learning, leadership & organization programs to inspire, equip, and empower our people to thrive. These programs and resources are accessible to everyone at whatever stage they are in their career.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

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