LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

About this Role:

You are a key member of the Site Reliability Engineering (SRE) leadership team and oversee all the programs for building and driving adoption of tools and processes that the Live Person engineering team love. You help organize engagements where SREs can embed into development teams and make deep meaningful contributions that are sustainable even after they disengage. You work closely with engineering teams across the globe and define metrics to help them analyze the health of Live Person and the cost of running the business. You are the chief of staff for the global SRE organization and report directly to the VP of SRE & Infrastructure.

In this role you will:

• Drive a DevOps culture of continuous improvements for process, tooling, and services working across both the SRE and engineering teams.
• Build sustainable frameworks for maintaining the rhythm of project management across the organization.
• Manage budget working closely with the finance team and dedicated business analysts as well as helping service teams understand their consumption patterns.
• Work on the most complex technical issues related to Operational Excellence and provide technical program status updates to the executive leadership team.
• Magnify the customer’s voice by providing data and analysis to support cross-functional changes across the business.

Your qualifications are: 

• 10+ years of experience working on online products and facilitating cross-org collaboration.
• 3+ years of experience working with service owners running as DevOps teams in public cloud platforms such as AWS, Azure, or Google Cloud.
• Successfully led a SRE transformation or equivalent of another organization from a traditional operating model.
• Experience with a wide range of technologies including monitoring, CI/CD, cloud native infrastructure and tools, as well as have a strong track record of unifying approaches around these and driving adoption.
• You define order and structure out of ambiguity.
• Exceptional verbal and written communication skills.
• Bachelor’s degree or equivalent work experience.

Why you’ll love working here:

Live Person was named to Fast Company’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At Live Person, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.