FireHydrant
We're shaping the future of complex systems management by building the best reliability platform.
Remote

Staff Product Manager

Sorry, this job was removed at 7:21 p.m. (EST) on Tuesday, September 12, 2023
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Employer Provided Salary: $165,000-$215,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

About the role

As a customer-focused product-led company, product managers at FireHydrant drive our product strategy and execution. They weave together our company’s vision, customers’ needs, and industry trends to deliver a compelling roadmap that improves how technology teams can respond to incidents and manage their reliability. You’ll partner with every team within FireHydrant: Engineering, Design, Marketing, Sales, and Customer Success. You’ll have your hands on the multi-year strategy for your products while delivering value to our customers every quarter.

The work you’ll do

  • Own and communicate the product vision and plan the roadmap projects for your area of the product
  • Collaborate closely with your engineering and design partners to deliver the roadmap across sprints and quarters
  • Talk to customers to understand their most important points of friction and jobs to be done
  • Communicate your insights and learnings from qualitative, quantitative, and competitive research across the whole organization.
  • Collaborate with go-to-market teams to launch product changes to our customers

What we’re looking for

  • Experience as a product manager with a proven track record of shipping impactful product.
  • Demonstrable experience in leading a team.
  • You can communicate product decisions, strategies, and the rationale behind them. You can help others make decisions by being persuasive. You're comfortable making decisions with multiple different paths forward.
  • You have deep experience working with both qualitative customer insights and quantitative customer data to inform decisions. You've conducted user research, a/b tests, and have worked closely with design researchers and analysts.
  • You have an understanding of the technical architecture of complex web applications.

What you will accomplish in...

In one month, you'll

  • Deliver your first update to the product
  • Present your user research about how customers are currently communicating about their incidents in FireHydrant built from 15 user interviews and quantitative data
  • Create your own rough draft of your product vision for Incident Management and present to the team

In three months, you'll

  • Present and own the product vision for Incident Management
  • Create a Now, Next, Later roadmap and strategic framework to present to the leadership team during quarterly planning
  • Successfully take multiple improvements through the product development and GTM process

In 6 months, you'll

  • Execute the strategy laid out through your product vision
  • Present a thorough go to market strategy for Incident Management and Communications
  • Identified large problem areas unaddressed by any other product in the market
  • Develop a tight integration strategy to our Service Ownership product
  • Become the internal expert on incident management

In one year, you'll

  • Launch a standalone product
  • Validate and propose large ambitious problems to tackle
  • Be an external expert on incident management

About FireHydrant

FireHydrant is the only full-cycle incident management platform that drives reliability. It replaces siloed knowledge, disparate tools, and homegrown processes with a fully automated, customizable platform that makes it simple to efficiently and consistently respond to incidents — and ultimately, to learn from them. That’s why the world's most innovative engineer teams — like Palo Alto Networks, Snyk, and 1Password — choose FireHydrant to build and scale their incident management programs.

Backed by Menlo Ventures, Work-Bench, Harmony Partners, and Salesforce Ventures, our 50 (and growing!) team members are building the future of reliability from remote offices around the US. Join us.

Life at FireHydrant

  • We’re remote-first with employees living and working around the US
  • 1x per year we will gather in-person as a company; as teams we gather another 1-2x per year depending on the safety of such a gathering, and have virtual events throughout the year
  • We collaborate through Slack, Zoom, Notion, and Google Workspace
  • Kind candor - we expect honesty delivered through kindness, first and foremost
  • Transparency & equity - information is shared openly; we welcome ideas and contribution regardless of role or experience level
  • We value building trust, acting with integrity and continuously improving

Benefits

  • 100% employer-paid health, vision and dental premiums for the employee and 75% of dependents
  • Unlimited vacation policy with a minimum requirement of three weeks off per-year, with sustainable working hours and healthy work/life balance
  • Home office stipend: get your workspace set up in a way that works best for you
  • 401k match

Compensation

FireHydrant believes that everyone should be compensated fairly and we strive for transparency within our organization and the industry. We set our salaries at the 75th percentile of pay for the San Francisco market using compensation data from hundreds of companies at our stage. Additionally, everyone in a given role is paid the same without adjusting for locality. The salary for this position is $190,000 (for Sr. PM) or $215,000 (for Staff PM) depending on leveling.

Requirements: 

  • FireHydrant requires that all newly hired employees are fully vaccinated against COVID-19, subject to reasonable accommodations provided based on medical need or religious belief.
  • All employees must be able to show authorization to work in the US.

Note: FireHydrant is not working with agencies for this role.

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What are FireHydrant Perks + Benefits

FireHydrant Benefits Overview

100% employer-paid medical, dental, and vision insurance for employees
75% employer-paid medical, dental, and vision insurance for domestic partner and dependents
Unlimited vacation policy
Paid parental leave
Disability insurance
Business travel benefits for breastfeeding and dependent care
401k matching up to 4% of the employee’s annual salary
Transgender benefit for medical costs not covered by our existing health insurance plans.
Travel and lodging benefits covered for employees who need to travel out of state for abortion-related services
FSA, HSA, and Commuter benefits options
Employer HSA contribution
Complimentary One Medical Membership
Standard home office equipment such as monitors and keyboards
$500 Home office stipend
Wellness resources
Personal learning and development opportunities
Virtual wellness events such as guided meditation, yoga, and nutrition classes
Virtual engagement activities such as happy hours, games, and contests
In-person meetups

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
We require interviewers and hiring managers to go through our inclusive hiring training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
FireHydrant covers 100% of your dental plan.
Vision insurance
Health insurance
FireHydrant covers 100% of your health insurance costs with various plans and coverage available.
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
FireHydrant's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) matching
FireHydrant matches 100% of your 401k contributions up to 4% of your annual compensation.
Company equity
FireHydrant offers competitive equity options.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Home-office stipend for remote employees
We want our employees to be comfortable working from home, so we'll cover what you need to get a great home office set-up!
Professional Development Benefits
Lunch and learns
Promote from within

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