Do you enjoy thinking and writing about DevOps, site reliability engineering, monitoring, or observability? If so we want to talk to you. The Technical Content Writer is responsible for developing Catchpoint’s voice and developing content across multiple channels to drive customer education, brand awareness, and lead generation. The ideal candidate has a passion for technology and understands how to influence an audience with appropriate tone, message, and delivery. Working closely with product, marketing and sales you will become a subject matter expert in our products.

• Produce thought leadership and product-related materials across multiple mediums including blogs, eBooks, and videos.
• Manage all steps of writing projects, from understanding the objective, gathering information, developing content, reviewing, and editing.
• Ensure content is on-brand, consistent, and optimized for search and social promotion.
• Identify gaps and develop plans for missing content.
• Ensure content plans support the goals and objects of Product and Marketing.
• Research, identify and solicit expertise and sources for content within and outside Catchpoint.
• Set clear goals and priorities for content production, proactively communicating objectives, results and tradeoffs.
• Educate and influence others on content plans and objectives.
• Build relationships with journalists, tech bloggers, and community leaders.

Requirements:

• Previous experience in product management, IT operations, sales engineering, or other technical role.
• You enjoy telling stories to technical and business audiences.
• You create authentic, fascinating, and fun content with an ability to focus on the why and not just the how of technology.
• You are an excellent communicator both verbally and in writing.
• Ability to switch between instructional how-to and casual blog-friendly writing styles.

Knowledge of one or more of the following:

• Networking
• Cloud
• DNS
• Web Performance Optimization
• Performance
• Monitoring/Observability
• CDN
• API

Overview:

Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L'Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success.