Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.  We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

Sr. Technical Platform Manager @ MSK

Within the broader Digital Solutions and Software Engineering (DigITs) organization, the Software Engineering team oversees technical product strategy, execution and adoption for large scale digital platforms and software to support MSK employees, clinicians, patients and ultimately the external market.

We are looking to provide the business with the next generation technology platform and technical capabilities to service MSK employees, clinicians and research. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.

We are undergoing a major digital transformation in support of our mission. The Senior Technical Platform Manager will have thorough knowledge of the technical platform and related technologies, delivery lifecycle and proven experience building digital solutions in a scaled agile environment. This individual will be responsible for defining and executing the build of our core web/mobile platform, platform shared services and middleware, and user management capabilities on top of which we deliver digital products & solutions serving our health consumer, clinical and service teams.

You will:

• Act as the Sr. Technical platform manager for the common MSK web/mobile cloud platform and user management services (authentication, authorization, user preferences, shared services and middleware)
• Work with digital product & solution managers to understand their roadmaps and identify common patterns and new platform features required to support them
• Establish, maintain & prioritize the platform roadmap
• Drive platform development with a team of engineers and designers
• Ensure effective communication of new features across technical, product and design teams in order to drive alignment and adoption.
• Conduct market and vendor research in order to generate product enhancement ideas
• Define, implement and analyze platform metrics to measure the success of the platform and services.
• Maximize efficiency by driving continuous environment improvements
• Define strategy for future use cases and communicate with senior leadership on status, risks and change control
• Engage with stakeholders as needed to determine the trade-offs between scope, budget and timeline
• Participate and coordinate incident resolution to ensure proper point-of-escalation as needed and effectively manage communications related to releases
• Drive continuous improvement of team workflows and core methods.

You have:

• 10+ years of digital product management, engineering, technical architecture or technical project management experience with an excellent understanding of platform service models and multi-tenant platforms.
• Proven experience working in a large-scale Agile environment, SAFe certification a plus.
• Experience with Web Services, Front End technology stacks and Service Oriented Architectures, Micro Services, APIs. Prior experience with Site Core, Redpoint helpful.
• Demonstrated ability to drive consensus and deliver large-scale initiatives which cut across multiple products and functions.
• Demonstrated ability to communicate ideas effectively, strong verbal and written communication skills. Adept at moderating and facilitating product design discussions with technical expertise.
• High degree of comfort navigating a large organization, building relationships, selling ideas with diplomacy, working and communicating effectively with people at all levels of seniority.
• Bachelor's degree or equivalent experience.

Benefits

Competitive compensation packages | Sick Time | Generous Vacation + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | Parental Leave & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility

We believe in communication, transparency, and thinking beyond your 8-hour day @ MSK. It’s important to us that you have a sense of impact, community, and work/life balance to be and feel your best.

Our Hiring Process

You read the ad, agree it sounds like a great fit & apply -> Talent Acquisition contacts you to complete our tech assessment and/or schedule a phone interview (if your profile aligns)-> after speaking with the Talent Acquisition Specialist, you will connect with the Hiring Manager by phone or video call -> if your experience is a fit, you will move forward to an on-site visit or video call with the team -> post interview feedback -> ideally an offer! -> reference check & onboarding -> orientation & official welcome to MSK