The Vice President, Client Services position will be responsible for managing the entire Client Services team in the Americas. This will include managing day to day campaign implementations, integrations, and day-to-day relationships across all our clients and partners for both the buy side and the sell side. This role will be a key leader in driving change within the group as our automation efforts come to fruition.

What you’ll do:

• Manage day-to-day relationships with Agencies and direct Clients
• Manage day to day relationships with Publishers, Ad Networks and Platforms
• Manage via metrics - develop operational rigor on the key metrics of success and hold the team accountable
• Prepare client and partner reports and presentations with insights derived from diagnostic reporting results and participate in presentations to senior level internal and external stakeholders
• Manage onboarding, implementation and technical troubleshooting of new and existing client implementations across both internal teams and key client contacts
• Cultivate positive and effective relationships to help drive process efficiencies and increased adoption of IAS solutions
• Collaborate across cross functional teams to identify and capitalize on new business and growth opportunities with existing clients
• Leverage problem solving and critical thinking skills to proactively identify and fix potential implementation and integration issues
• Be a change agent- with the amount of automation in play, there will be significant change to roles and responsibilities, this leader will be expected to drive that change throughout their organization
• Collect and analyze product engagement and adoption data to help drive product feature enhancements and customer experience roadmap decision making
• Continually help optimize operational efficiency as automation rollout continues by changing, training, and adopting new processes across the customer operations org
• Provide direction and guidance to middle management regarding talent development, job leveling, and career pathing

Who you are and what you have:

• B.S. or B.A. in business, technology or other related field; MBA preferred
• 10+ years experience in a client-facing role at an online media company, digital agency/trading desk, sell side partner in the digital media ecosystem
• 5+ years experience managing a team
• Exposure to the following advantageous:
  • Browser debugging tools
  • HTML / JS / CSS
  • Programmatic platforms / ad-servers
  • Video player integrations
  • In-app testing / SDK implementation
• Excellent verbal and written communication skills
• Strong project management and analytical skills a plus
• Positive, professional demeanor and experience leading conference calls and in-person presentations
• Comfortable working with large data sets to identify trends and other key insights
• Demonstrated success working in a fast-paced business environment
• Having experience in managing support in a tiered model (Tier 1/ Tier 2 support) a real nice to have

About Integral Ad Science

Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 18 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.