LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

The COVID-19 pandemic has caused massive shifts in the way that consumers think about healthcare. Once willing to disrupt their daily routines and seek care from a doctor for every illness, ailment, or injury, patients have realized that healthcare can (and should) be delivered on their own terms, in the comfort of their own homes. In particular, testing - the entry point to understanding your health - has been revolutionized into a consumer-facing business. People have realized that they can cut out the overly-complex, expensive medical system by leveraging new delivery modalities for testing. By doing this, every person has the ability to understand what’s happening within their bodies and truly own their own health.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers to join the team.

We'll build the consumer marketplace for testing and screening services that will shift care to the home, create standards that improve the experience, and bring resources directly to the consumer. Through cutting-edge technology, clinical engines that identify a person’s likely testing needs, and simple tie-ins to clinical support, the new venture is poised to transform how every American receives diagnostic care.

Overview:

The VP, Product is a critical role at the company that will be responsible for developing and executing winning product strategies for our health care venture that leverage our emerging diagnostics as a service platform, strong partnerships, and the large market opportunity in the healthcare diagnostics space. 

The successful candidate will combine strategic vision, deep healthcare industry expertise, communication skills, and the ability to manage cross-functionally to develop business cases, get internal and external buy-in, and orchestrate execution with customers and partners. This person will thrive in a demanding, rapidly changing, highly cross-functional work environment.

We’re looking for a team member who is deeply passionate about healthcare, excited by the ability to chart their own path and operate well in ambiguity. We’re excited to add a new team member with a “make it happen” attitude who is also collaborative, has a high EQ, and values the success of the team as a whole. The VP, Product will report directly to the CEO

You will: 

• Responsible for product vision, strategy and roadmap for our health care venture product portfolio.
• Strong inbound and outbound abilities to engage regularly with internal stakeholders, customers, prospects and partners to develop a deep understanding of their “jobs to be done”, pain points, strategies and plans.
• Build trusted relationships and influence with these entities, and bring that understanding back to the product organization to guide product strategy and roadmap decisions as well as go to market strategies
• Be the expert at “selling” new product vision and strategies to both internal and external audiences by creating impactful story-telling and presentations to key internal and external partners and stakeholders. Support the sales teams as required to win deals.
• Develop sustainable pricing and packaging strategies that enable us to win in the market and operate in alignment with the financial objectives of the business. 
• Partner closely with Sales and Customer Success teams to ensure customers clearly understand and appreciate the value they receive
• Map the strategy and roadmap into priorities and plans, and partner within R&D and across functions to ensure the product is not only released on schedule with high quality but also takes shared accountability for successful implementation with customers.
• Be an innovative thought leader that can bring outside-in inspiration and learning to continuously challenge and grow the Product organization.
• Bring strong communication skills to bear to confidently communicate our narrative to prospects and customers as well as the industry at large.
• Build strong ecosystem partnerships as required to augment and complement the our platform product offerings and ensure we deliver an enhanced value proposition.
• Applying a deep understanding of each of our lines of business, including provider groups, health systems, and integrated delivery networks develop a strong portfolio for future growth opportunities.

You have:

• 10+ years of product strategy and management experience in consumer and/or SaaS products and platforms
• 5+ years of healthcare industry experience, preferably working with health plans, large employers, provider systems, or digital health companies.
• Entrepreneurial and pioneering with outstanding strategic and conceptual thinking skills
• Proven ability to create compelling frameworks to develop and validate product theses based on extensive primary and secondary research
• Excellent interpersonal skills will be needed in order to build the strong relationships that will be critical to the success of this roles
• BS/BA required
• MBA and/or technical backgrounds strongly preferred
• Prior strategy consulting experience highly valued
  

Benefits: 

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you’ll love working here: 

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, scientifically curious,help colleagues,  strengthen the consumer relationship and own their work. These company values guide our continued, holistic growth as individuals, as teams, and as a global organization.  

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.