Birchbox is seeking a spirited Agile Project Manager to guide our Engineering team as we grow. This role is responsible for planning, leading, organizing, and motivating agile project teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users. The Agile Project Manager will also manage several concurrent high-visibility projects using both waterfall and agile methods as appropriate, in a fast-paced environment that crosses multiple business divisions.

This PM will be involved in time-tracking all top level engineering projects, while reporting on progress to stakeholders and the company at large. They will take responsibility for vendor management and execution for initiatives such as PCI compliance. Finally, the PM will be joining the scrum meetings of individual engineering teams, helping advise on ticket management and planning, prioritization and backlog grooming, and serving as a critical advisor and support for our engineering team leads. This role reports directly to the VP of Engineering.

Primary upcoming initiatives for Birchbox Engineering include an overhaul of our subscriptions system, continued site performance optimization, refreshing our algorithmically-driven subscription box optimization system, bolstering of our A/B testing infrastructure, and top-to-bottom refreshes of our web and mobile experiences.

Responsibilities

• Define project scopes and schedules, while focusing on regular and timely delivery of business value.
• Assist in team development as an Agile Coach, while holding them accountable for their commitments, removing roadblocks to their work, leveraging organizational resources to improve capacity, and mentoring team members.
• Define and manage project management processes for Birchbox Engineering, and champion ongoing Agile process improvements.
• Coordinate the creation of Product Requirements Documents, Technical Design Documents, and Technical Project Plans as needed.
• Monitor Jira usage, ensure tickets are appropriately categorized (New Value / Business-as-Usual / Tooling-and-Tech Debt), track per-team engineering velocity, and communicate with business owners as to the status of projects.
• Ensure engineering processes are as streamlined and efficient as possible, and suggest the creation of tooling or the revision of process as appropriate.
• Own and manage end-to-end ongoing cross-team projects, such as PCI and ADA compliance.

Skills and Qualifications

• 3+ years of professional technical project management experience (or equivalent).
• Deep understanding of software development life cycle models, expert knowledge in both Agile and traditional project management techniques, and the ability to blend them as needed.
• Broad understanding of the tools, techniques, and terminology of software engineering, from operational tools (e.g., Github, Datadog, PagerDuty) to systems architecture (e.g., databases, programming languages, web servers, APIs, the MVC pattern, Test Driven Development).
• Experience using agile project management tools such as Jira/Greenhopper, PivotalTracker, or Rally, to help organize engineering teams and deliver projects on time.
• Excellent oral and written communications skills and experience interacting with business teams, engineering teams, and executives.
• Strong analytical, planning, and organizational skills with an ability to manage competing demands.
• Experience interacting with external consultants and vendors, and the ability to coordinate communication between companies.
• Insatiable curiosity, a commitment to precision and excellence, and a desire to work collaboratively within and between teams.

Good to Have

• Personal hands-on experience with coding, programming languages and command line usage.
• Familiarity with the e-commerce business model and typical system components (e.g., PIM, WMS, Order Processing).
• Past experience managing IT and User Support functions, including request tracking and support-desk implementation.
• Direct experience managing PCI compliance certification, including cross-team coordination.
• Knowledge of ERP systems such as JD Edwards Enterprise One, and requirements of financial statement consolidation, financial reconciliation, and warehouse inventory management.

Founded in 2010, Birchbox is a leading beauty and grooming retailer, offering an efficient, personalized way to discover and shop for new products. We redefined the e-commerce experience by pairing a monthly subscription of samples with a curated online shop featuring more than 800 best-in-class brands. Every month, members sample high-end products targeted to fit their personal profile and behavior, learn about them through our content, and purchase full-size versions of the products they like. Our platform provides our brand partners with an innovative and efficient way to access new customers. In 2012 we launched Birchbox Man and expanded internationally, and in 2014 we opened our first brick-and-mortar store in Soho. Today we have more than one million subscribers and operate in six countries, including France, Spain, UK, Ireland, and Belgium.

Birchbox is headquartered in New York City with offices in Paris, London, and Barcelona.

At Birchbox you will...

• Take your ideas to the next level right away. We experiment, iterate, learn, and repeat.
• Build things people love. Our goal is to surprise and delight our customers as much as possible. Great design, simple user experience, and access to data to make smart decision help us to achieve it.
• Collaborate with purpose. You’ll work in small groups with other talented thinkers and figure out how to make Birchbox’s software even better.
• Work with people who care. We’re a group of talented professionals who pride ourselves on what we do. We’re smart, innovative, energetic, and lots of fun.

Tech @ Birchbox

The technology team at Birchbox spans software engineering, technical operations, product, and business intelligence. We are responsible for developing the company’s customer-facing sites in six countries, managing hosted and cloud infrastructure, and closely supporting other teams (logistics, marketing, et al.) in our global company of over 200 people. Our service-oriented platform is built on a wide variety of open-source technologies: AWS, Apache Mesos, Marathon, and Docker; Salt, Jenkins, and Shippable for automation and CI/CD; Apache Spark and Hadoop ecosystem tools; Ruby on Rails, Java, Python, and PHP backing our React-based customer sites; Datadog, Kibana, and PagerDuty for observability and alerting. We rely on engineers to be self-motivated and quickly follow through on tasks without requiring close supervision. In return, engineers are given substantial freedom to use their own initiative and make their own decisions.

Our challenges include:

• Evolving our software and systems architecture to support a rapidly growing customer base across multiple countries and languages.
• Designing and implementing the best user experience for our customers. We strive to revolutionize online retail.
• Using data, complex algorithms, and statistics to personalize the Birchbox experience for our customers, both offline and online.

As an engineer at Birchbox you:

• Are self-sufficient: you’ve learned how to navigate projects you’re unfamiliar with.
• Exercise wisdom: you’re able to identify opportunities to apply lessons learned, and do so with confidence and care.
• Take humble initiative: you’re always on the lookout to improve technology and processes, but understand how and when to best present this to your peers.
• Cultivate passion: not only do you continue to improve your craft, you share your discoveries with your colleagues.
• Are given empowering responsibility: you’re trusted with tools and processes to implement your vision, and you create this chance for others.
• Document kindly: your code and processes have documentation that will help those who come after you, regardless of skill level.
• Collaborate eagerly: you understand that helping others isn’t a distraction, but a vital part of what we do.