Associate Implementation Manager, VTS Market

| Greater NYC Area
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ABOUT VTS
VTS is the fastest-growing Proptech company in the history of commercial real estate (CRE). We have transformed a $15 trillion dollar industry with our award-winning platform which is used to manage over 60% of all office buildings. We’re continuing to expand our product offerings and are building the industry’s first and only online marketing software and end-to-end leasing marketplace, VTS Market. VTS Market will enable landlords to market their available spaces more effectively, and help tenant rep brokers and their tenants easily find and lease space online – a process that has traditionally been offline and difficult.
It’s an exciting time to join the VTS team – we recently reached unicorn status after raising $90 million in series D funding led by our clients (believed to be the largest venture financing in the history of commercial real estate software), we recently made the Forbes Cloud 100 list of the hottest private cloud companies, and were named one of Crain's best places to work!
Our headquarters are in NYC, but we have hubs in other major US cities, Toronto, CA, and London, UK.
Learn more at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 
How does this Position help VTS Succeed?
As Associate Implementation Manager, you will be joining the VTS Market Implementation team, responsible for ensuring the successful rollout of VTS Market- both data onboarding and content creation coordination - for our clients. We shape our clients’ first impressions using the VTS Market platform to power their businesses and strive to offer an excellent experience for every client.
You will be supporting both clients and internal teams with onboarding customer data onto the VTS Market platform. As our company scales, the responsibilities outlined below may expand or evolve to adapt along with the VTS Market product suite and our clients’ increasing adoption of the platform across their businesses. Adapting your approach to support our clients’ needs over time will be paramount to success in this role. 
Responsibilities include, but are not limited to: 

What Makes This Job Awesome?

  • Being Client Success Driven:
  • Work cross-functionally across teams at VTS Market to ensure a consistent client experience from pre-sale through to implementation and ongoing support for each onboarded client and broker
  • Collaborate directly with professionals within each client to confirm goals driving implementation of VTS at their organization and tailor data collection (automation where possible) and best-practice communication to those goals 
  • Using a lens for long-term client success and data completeness within VTS,
  • Ensure all key data is collected and entered as part of implementation to support data continuity as the client adopts new workflows within VTS - be comfortable challenging clients that push back on providing complete datasets
  • Facilitate change management for client's business processes that will be managed within VTS after implementation
  • Be comfortable challenging clients on existing processes to help optimize their process and project
  • Running a Tight (Project) Ship:
  • Plan, schedule, and manage project timeline and activities from project kick-off through portfolio go live to ensure each project is delivered on time, within budget, and satisfies the desired outcomes of VTS Market implementation
  • Mitigate project risks by setting clear expectations with the client up front and proactively communicating project concerns to team leadership and project sponsors
  • Plan and facilitate regular, recurring project touch points to ensure clients are providing quality, complete data within expected timelines to support best practice adoption and timely-go-live
  • Manage all pre-production stages of content (photo,video,3D) generation:
  • Work with client leasing teams to determine the scope of VTS Market shoots at each property
  • Develop a shoot scheduling game plan across the client portfolio, taking into consideration building access, weather, space priority and content partner availability
  • Work with VTS Market content partners to deploy 3D scan & video technicians on property
  • Confirm final content is attached to corresponding listings and ready for client review
  • Working to Scale:
  • Implement repeatable, automated data collection and onboarding processes that scale for the VTS Market implementation team and support client outcomes
  • Optimize for automation where possible, while still reducing post-go-live data changes via implementation of a standardized UAT process 
  • Document relevant implementation details (work-arounds where needed, etc) and client-specific workflows and best-practices for reference both by the client and ongoing support teams
  • Regularly reflect on and share project learnings with the implementation team with an eye for continuously improving processes to better serve our clients and team

What Makes You a Great Fit?

  • 1 + years of experience in the enterprise software space working directly with clients and partners to complete rollouts
  • Excellent written and verbal communication skills, experience with client-facing presentations and have a consistent record of working with senior leaders
  • You work with end-goals in mind and are excited about helping clients achieve their goals at all levels
  • You have a proven record of creating and maintaining project plans, monitoring open issues, and driving resolutions
  • You see problems are opportunities and are motivated to break down issues in order to implement solutions quickly
  • Comfortable with escalation management
  • You are able to build consultative relationships with client stakeholders at all levels and have working experience interacting with cross-functional teams
  • You are a master at change management - you guide others toward new behaviors through understanding and communication
  • Nice to haves: 
  • Working experience with tracking systems such as JIRA and Zendesk
  • An understanding of how APIs work, SQL, and software troubleshooting

What VTS Values & How We Show It

  • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
  • Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
  • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
  • Move as One - We work in an open floor plan to promote cross-functional collaboration.
  • Take Ownership - Be an owner of the company you’re building with our equity packages.
  • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are right in Bryant Park, conveniently located between Grand Central, Penn Station, and Times Square subway stations.

An Insider's view of VTS

What are some social events your company does?

I spend a large part of my week at work, so being around great people is very important. The vibe at VTS is very friendly, and there are plenty of opportunities to share knowledge and to socialize, including brown bags, catered lunches, happy hours, team outings, and other events.

Rafael

Staff Software Engineer

How do you collaborate with other teams in the company?

I collaborate with other teams on the company when there’s a piece of code that I’m working on that relates to another topic or domain expertise, I’ll ask for help. Everyone’s really into the idea of collaborating because we know that it’ll create a better product!

Anisha

Software Engineer

How does the company support your career growth?

VTS has a culture of constant learning--the most seasoned members of our team are still humble and curious. I’m challenged daily to keep reading, trying new things, and sharing my experience. VTS brings in experts to keep us learning, and I’m given coaching and access to resources that help me grow. I feel like everyone here wants me to succeed.

Chrissy

Director, Product

How do you empower your team to be more creative?

A creative environment is critical for great marketing! The main way I try to do this is encourage everyone's ideas - and recognize that while I may have more experience, this is the first time for all of us at this company, so my job is to guide the team towards great ideas, not be the source of all of them.

Amy

Chief Marketing Officer

How do your team's ideas influence the company's direction?

This year we completely redesigned our product strategy process. Several cross-functional forums provide an avenue where anyone in the company can suggest projects and influence prioritization. Feedback on the new process has been incredibly positive. It’s helping to keep the whole company aligned on our most promising and impactful initiatives.

Niall

Chief Technology Officer & Co-Founder

What are VTS Perks + Benefits

VTS Benefits Overview

We provide a multitude of perks and benefits, from generous paid family leave to an onsite management coach that anyone in the organization, regardless of level, can receive coaching from. We also encourage learning and development outside the workplace with our yearly education stipend!

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
VTS has an LGBTQ task force, a culture committee, and several D&I working groups and more!
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
VTS offers health club discounts!
Retirement & Stock Options Benefits
401(K)
Company Equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours.
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Continuing Education stipend
We offer $1500 annualy for continuing education.
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