Associate Implementation Manager

| Greater NYC Area
ABOUT VTS
VTS is changing the way that commercial real estate (CRE) is done - disrupting a $3.4 trillion dollar industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to manage their entire leasing process to maximize revenue and performance. Our success shows in our numbers - we’ve grown 123% annually since 2013, and today we have over 10 billion square feet of commercial space managed on VTS, and we’ve expanded to ~200 employees globally. It’s an exciting time to join the VTS team as we continue to scale!
Our headquarters are in NYC, but we have hubs in other major US cities as well as in London, UK.
Learn more at vts.com or @WeAreVTS
ABOUT THE ROLE
As Associate Implementation Manager, you will be joining the VTS Implementation Management team, responsible for ensuring the successful rollout of VTS - both data onboarding and organizational change management - for our clients. We shape our clients’ first impressions using the VTS platform to power their businesses and strive to offer an excellent experience for every client.
You will be supporting both clients and internal teams with onboarding customer data onto the VTS platform. As our company scales, the responsibilities outlined below may expand or evolve to adapt along with the VTS product suite and our clients’ increasing adoption of the platform across their businesses. Adapting your approach to support our clients’ needs over time will be paramount to success in this role. 

WHAT YOU'LL DO

  • Be client success driven
  • Work cross-functionally across teams at VTS to ensure a consistent client experience from pre-sale through to implementation and ongoing support for each manually onboarded client and broker
  • Collaborate directly with professionals within each client to confirm goals driving implementation of VTS at their organization and tailor data collection (automation where possible) and best-practice communication to those goals 
  • Using a lens for long-term client success and data completeness within VTS
  • Ensure all key data is collected and entered as part of implementation to support data continuity as the client adopts new workflows within VTS - be comfortable challenging clients that push back on providing complete datasets
  • Facilitate change management for client's business processes that will be managed within VTS after implementation
  • Be comfortable challenging clients on existing processes to help optimize them
  • Plan, schedule, and manage project timeline and activities from project kick-off through training and webinars to ensure each project is delivered on time, within budget, and satisfies the desired outcomes of VTS implementation
  • Mitigate project risks by setting clear expectations with the client up front and proactively communicating project concerns to team leadership and project sponsors
  • Plan and facilitate regular, recurring project touch points to ensure clients are providing quality, complete data within expected timelines to support best practice adoption and timely-go-live
  • Implement repeatable, automated data collection and onboarding processes that scale for the VTS implementation team and support client outcomes
  • Optimize for automation where possible, while still reducing post-go-live data changes via implementation of a standardized UAT process
  • Document relevant implementation details (work-arounds where needed, etc) and client-specific workflows and best-practices for reference both by the client and ongoing support teams
  • Regularly reflect on and share project learnings with the implementation team with an eye for continuously improving processes to better serve our clients and team

ABOUT YOU

  • 1 + years of experience in the enterprise software space working directly with clients and partners to complete rollouts
  • Excellent written and verbal communication skills, experience with client-facing presentations and have a consistent record of working with senior leaders
  • You work with end-goals in mind and are excited about helping clients achieve their goals at all levels
  • You have a proven record of creating and maintaining project plans, monitoring open issues, and driving resolutions
  • You see problems are opportunities and are motivated to break down issues in order to implement solutions quickly
  • Comfortable with escalation management
  • You are able to build consultative relationships with client stakeholders at all levels and have working experience interacting with cross-functional teams
  • You are a master at change management - you guide others toward new behaviors through understanding and communication

NICE TO HAVE

  •  Working experience with tracking systems such as JIRA and Zendesk
  • An understanding of how APIs work, SQL, and software troubleshooting

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines.

Read Full Job Description

Location

We are right in Bryant Park, conveniently located between Grand Central, Penn Station, and Times Square subway stations.

An Insider's view of VTS

What are some social events your company does?

I spend a large part of my week at work, so being around great people is very important. The vibe at VTS is very friendly, and there are plenty of opportunities to share knowledge and to socialize, including brown bags, catered lunches, happy hours, team outings, and other events.

Rafael

Senior Software Engineer

How do you collaborate with other teams in the company?

I collaborate with other teams on the company when there’s a piece of code that I’m working on that relates to another topic or domain expertise, I’ll ask for help. Everyone’s really into the idea of collaborating because we know that it’ll create a better product!

Anisha

Software Engineer

How does the company support your career growth?

VTS has a culture of constant learning--the most seasoned members of our team are still humble and curious. I’m challenged daily to keep reading, trying new things, and sharing my experience. VTS brings in experts to keep us learning, and I’m given coaching and access to resources that help me grow. I feel like everyone here wants me to succeed.

Chrissy

Lead Product Manager

How do you empower your team to be more creative?

A creative environment is critical for great marketing! The main way I try to do this is encourage everyone's ideas - and recognize that while I may have more experience, this is the first time for all of us at this company, so my job is to guide the team towards great ideas, not be the source of all of them.

Amy

Chief Marketing Officer

How do your team's ideas influence the company's direction?

This year we completely redesigned our product strategy process. Several cross-functional forums provide an avenue where anyone in the company can suggest projects and influence prioritization. Feedback on the new process has been incredibly positive. It’s helping to keep the whole company aligned on our most promising and impactful initiatives.

Niall

SVP, Engineering

What are VTS Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
VTS offers health club discounts!
Retirement & Stock Options Benefits
401(K)
Company Equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On top of all the awesome perks listed above, VTS also offers a $1500 yearly education stipend to all full time employees. This helps support acquiring new skills, meaning the VTS team continues growing their career and broadens the set of tools we can bring to any given problem.

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