Help us Build the Future of Money

Gemini Trust Company, LLC (Gemini) is a licensed digital asset exchange and custodian. We built the Gemini platform so customers can buy, sell, and store digital assets (e.g., Bitcoin, Ethereum, and Zcash) in a regulated, secure, and compliant manner.

Digital assets and blockchain technology have the power to transform the world for good. This truth, along with our core values, form the bedrock of our company and culture. At Gemini, no job is too small and no project too big as we endeavor to build the future of money. We are a mission-driven, team-based, inclusive, and determined community of thought leaders who invest in each other and the long game. Join us in our mission!

The Role: Associate, Institutional Operations 

At Gemini, our Support Associates work alongside the brightest minds in a fast-paced and evolving industry. They ensure excellent service standards, respond efficiently to customer inquiries, and maintain high satisfaction. 

We are looking for someone who is eager to help us continue to provide a positive experience for new institutional clients. This person will also have the opportunity to make an immediate impact by adding efficiency to our  thorough onboarding process. Additionally, the ideal candidate will be eager to roll up their sleeves when needed and work cross-functionally with our Compliance and Customer Support teams to provide assistance with specific requests. 

This position is full-time at Gemini’s offices in New York City, and will report to the Director, Technology Exchange Services.

Responsibilities:

• Ownership of onboarding process for new institutional clients, which includes:
• Serving as the initial point of contact for onboarding of institutional clients
• Ensuring that onboarding documents are complete and collected in a timely manner
• Ensuring best practices for high-touch interaction between institutional clients, Sales and the broader Support teams
• Performing customer due diligence and account creation for institutional customers identified as low or medium risk
• Identifying and escalating high risk institutional customers to Compliance for enhanced due diligence
• Partnering with the Compliance Account Review team during the monthly account recertification process, which includes:
• Populating account recertification forms with the current customer information on file
• Communicating directly with customers to ensure accuracy of information as well as timely completion of the recertification process
• Assisting the Retail Customer Support team as needed with customer outreach and issue resolution

Qualifications (minimum):

• Experience with client onboarding and KYC/customer due diligence processes
• Understanding of business organizational structures and various types of corporate documents
• A strong desire to create positive and meaningful interactions with clients
• Strong organizational skills and high attention to detail
• Confident verbal communication and polished written communication

Qualifications (preferred):

• Experience/proficiency with G Suite (especially Drive, Docs, and Sheets)
• Some experience with:
• Zendesk
• Microsoft Excel
• JIRA
• Looker
• Salesforce or other CRM platforms