Associate Project Manager at Electric

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Associate Project Manager

Electric is a Series A startup backed by Bessemer Venture Partners, Bowery Capital, Primary Venture Partners and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

The Role

We are seeking an IT Project Manager to join our Customer Success team. This position will provide subject matter expertise to Electric’s customers while maintaining excellent communication, technical support and project timeline tracking in an efficient and effective manner. If you have strong IT experience and project management experience and believe in customer service, apply today!

 

Responsibilities

  • The principal role of an Associate IT Project Manager is to own and lead endpoint management IT projects from initial scoping with the customer through project completion. 
  • Own, develop, and maintain project schedule and scope, keeping our project management software maintained for a portfolio of projects assigned
  • Interact with customers to take their requests and turn them into actionable plans for execution for various types of endpoint management IT projects ranging from standard policy deployments to custom package development
  • Coordinate work with Systems Engineering team to ensure proper project execution
  • Research solutions to technical problems
  • Implement and maintain operational documentation and procedures
  • Ensure customer satisfaction with IT solutions, technicians, and overall project execution
  • De-escalate customer issues and where appropriate raise risks and roadblocks with department leadership

 

Qualifications

  • Project Management experience is required.
  • Experience with MDM agents like JAMF and Kaseya is preferred
  • Exceptional written and verbal communication skills
  • Exceptional interpersonal skills for customer interactions, with a focus on rapport-building, listening, and question asking
  • Exceptional ability to multitask
  • College degree from an accredited four-year institution or relevant technical experience
  • Previous customer support experience is highly sought after
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ServerlessFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • PeriscopeAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

408 Broadway, New York, NY 10013

What are Electric Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
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