Business Operations Program Manager at DigitalOcean

| Greater NYC Area | Remote
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Do you ever wonder what happens inside the cloud?Headquartered in New York but based around the world, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging and interesting technology projects around, on a scale unmatched by most.We want project managers who are passionate about driving project execution with simplicity, agility, and strong cross-functional partnership to achieve business outcomes.

As the Program Manager on the Business Operations team, you will drive program delivery for a varied set of programs that will be instrumental in scaling the business.  Initially, you will partner closely with the VP of Information Technology to deliver programs including CRM, HRIS, and Billing Systems. This individual will be an experienced and exceptional cross-functional leader who loves driving change within an organization and thrives in a fast-paced environment. 

In this role, you will establish effective ways of working between the various teams that contribute to our objectives and amplify the efficiency of complex, cross-disciplinary programs. You will take ownership of the programs you are driving, focusing on collaboration to achieve outcomes.  You will be a proactive collaborator at all times while driving consensus where needed and influencing decisions when teams are stuck.  

Join our Business Operations team and help to amplify simplicity and quality across DigitalOcean.

What You’ll Be Doing: 
  • Drive project management for major IT and other business programs including planning, prioritizing, executing, and measuring project success
  • Effectively communicate to ensure program requirements, timelines, purposes, objectives and expectations are understood and supported by internal and external teams
  • Aid in resolving conflicts, demands, and priorities on assigned programs
  • Proactively manage changes in project scope. Work unplanned program issues to a best solution, including development of plans forward, escalation, and increased resources. Recognize risk and form mitigation plans as required
  • Communicate program status to senior leadership, including C-Suite, with easy-to-read progress reports, requirements documentation, and related presentations; including explaining technical topics to a non-technical audience 
  • Evangelize project management best practices across partner teams
  •  
What We’ll Expect From You: 
  • Proven track record for delivering cross-functional programs in a business setting on time and within budget in a fast-paced environment including assembly of project plans, leading the resolution of blocking issues, and with proper change management
  • Experience delivering major systems transformation programs including some of the following: HRIS, CRM, Billing Systems
  • Experience working in both agile and waterfall-based environments and with the Atlassian suite (Jira and Confluence), PMP or Scrum Certification and Scaled Agile Framework experience preferred. This includes project management tooling and delivering curated reports to different stakeholder levels across the business.
  • Develop ways-of-working and drive decision making across multiple teams and locations; clear, consistent and concise communications are table stakes
  • Ensure we are delivering sustainably and continuously improving
  • The ability to distill ambiguous/complex initiatives into structured frameworks and concrete action plans
  • Business-minded and passionate about the potential of leading multiple stakeholders toward achieving a common goal and using your expertise in managing projects to transform our business
  • Implement and manage through any significant changes to ensure project goals are achieved
  • A meticulously process and detail oriented mindset, yet able to lift out and prioritize with a focus on outcomes
  • Exceptional communication and interpersonal skills, ability to be personable yet persistent with authentic interpersonal interactions 
  • Ability to influence and work through others where direct reporting relationships do not exist
  • Orientation to look for areas of agreement and a down to earth approach through conflict management with an ability to hear unvoiced concerns
  • You are truly a “do-er”, willing to get hands-on solving any problems needed to help the program move forward
Why You’ll Like Working for DigitalOcean:
  • We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging ourselves to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship, LinkedIn Learning tracks, and other internal programs. We also provide all employees with reimbursement for relevant conferences, training, and education.
  • We care about your physical, financial and mental well-being. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a commute or internet allowance to make your trips to your office or your desk easier. We offer generous parental leave with transition time built-in upon return to work. We offer competitive compensation and a 401k plan with up to a 4% employer match. 
  • We support our remote employee experience. While we have great office spaces in NYC and Cambridge, we’re very distributed—we use a number of communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite, Shark Week, to get quality in-person time with the entire company at least once a year. We also allow employees to outfit their workstations to meet their needs—whether remote or in office.
  • We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For all CO residents, please click here  

Department: Finance

Want to learn more about our Finance team? Clickhere!

Want an inside look into life at DO? Click here to hear from our employees!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • RLanguages
    • F#Languages
    • jQuery UILibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ConsulDatabases
    • ZKDatabases
    • Google AnalyticsAnalytics
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • MailChimpEmail
    • MarketoLead Gen

Location

Easy to access for employees both in and outside of NYC, our HQ is located in the heart of trendy SoHo.

An Insider's view of DigitalOcean

What are some social events your company does?

We host an annual Shark Week where the entire company comes together for a week of learning, team time, opportunities to network cross-functionally, social activities, and more. We also host internal Hackathons (or Shark-a-hacks, as we call them) twice a year along with an annual Shark Day!

Olivia

Senior Manager, People Operations & Analytics

What projects are you most excited about?

I'm really excited about our Managed Databases and App Platform offerings. Getting started on a new project can be hard, let alone the overhead of setting up infrastructure. With our App Platform and Managed Databases, developers can focus their attention on writing code.

Greg

Engineer II

What makes someone successful on your team?

Success on my team is fueled by my team’s mutual respect and trust. My team has given me all of the necessary tools needed to get the job done and I am trusted to contribute to company projects that will transform the business. It is invaluable to be surrounded by a team that is just as committed to my success as I am!

Melonie

People Operations Associate

What is your vision for the company?

DO is in a unique position as the entry point to the internet for 500,000 customers today, and with the potential to reach many millions more over time. We have an incredible opportunity to help the world's developers and entrepreneurs test their ideas, build their business and realize their dreams.

Yancey

CEO

What unique initiatives do you have that encourage innovation?

DigitalOcean sources meetups, conferences, projects, non-profit organizations, student-run hackathons, and individual developers who create useful content. The ethos here is community driven, and based on love, so we go out of our way to support developers and entrepreneurs who are creating meaningful technologies and businesses.

Daniel

Senior Developer Relations Manager

What are DigitalOcean Perks + Benefits

DigitalOcean Benefits Overview

DigitalOcean benefits offerings vary by region. You can expect to enjoy things like:
- Full Health Coverage: Fully paid health benefits for all our employees.
- Commuter Benefits: Local employees receive a monthly metrocard or equivalent reimbursement for remotees
- 401k Plan: It's never too early to start saving. DigitalOcean matches up to 4% of every employee's salary
- Education Support: All employees receive reimbursement for conferences, training or education
- Fitness &. Wellness Stipend: $100 per month to support your physical & mental health
- Internet & Phone Stipend: $200 per month to help support your WFH setup
- WFH Stipend: Ensure our employees are as comfortable as possible WFH!
- Monthly snack & coffee home deliveries
- Custom Workstations: Mac? PC? Linux? We’ll hook up your rig with your preferred equipment
- Flexible Vacation Time: Take the time you need to live a balanced and fulfilling personal life
- Headphones: Up to $100 for headphones of your choosing
- Teambuilding & Social Events: Hackathons, Shark Week (our annual company retreat), team offsites, anniversary parties and more

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We launched our first 4 ERGs in June 2021
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
DigitalOcean's team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
DigitalOcean gives employees unlimited PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited days of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted once per week in the warmer months.
Relocation Assistance
Fitness Subsidies
DigitalOcean reimburses its employees up to $100 per month for fitness services and activities
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
DigitalOcean hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
Paid industry certifications
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