Channel Program Director (Corporate Reseller Partnership)
Aircall is on a mission to redefine the business phone.
We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool.
But behind our product are the people driving it. Ambition, teamwork, transparency and community — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.
So if you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems, and wants to feel like part of a family — then you just might be who we’re looking for.
About the role:
Aircall is looking for a Channel Program Director to manage a major corporate reseller partnership that is launching in fall 2020. As a Program Director, you will be instrumental in driving the success of this partnership and scaling it to its full potential. Your responsibilities will include building relationships with key partner stakeholders, driving end-customer adoption and growth, and ensuring great end-customer experiences. You will drive both the successful go-to-market launch of the partnership, as well as the ongoing pre- and post-sale servicing of end-customers through their end-to-end journey in collaboration with relevant internal and partner teams. The success of the partnership will be measured by both ARR growth and end-customer NPS.
What you'll do:
- Launch, build, and scale major corporate partnership in accordance with joint timelines and through both sell-with and sell-through partnership phases
- Drive ARR growth through partner program by establishing the necessary business and technical relationships with partner exec team, project team, and field sales team, and internal teams and/or stakeholders
- Work cross-functionally across both internal and partner teams (tech, product, sales, marketing, support, customer success, finance) to align on key short-term and long-term objectives and implement the necessary workflows and processes needed to support our partner program
- Effect key go-to-market programs across partner’s key sales channels and identify and make case for differentiating product and process enhancements, internally, to drive the long-term success of partnership
- Best position Aircall solution for SMB end customers, create best-in-class customer experiences, and drive product adoption at scaleby leveraging your product, technical and operational knowledge, industry expertise, and familiarity with SMB go-to-market model
- Enable the partner team to drive day-to-day interactions with end customer prospects in order to build foundations for long-term business opportunities
- Travel ~50% (as needed) to corporate partner’s HQ in the Tri-State area
What you'll bring:
- 10 years or more experience in successfully launching and scaling major corporate partnerships through a mix of both strategic and operational experience, with a focus on managed or professional service delivery
- Intimate familiarity with SMB segment and some knowledge of contact center software market, TelCo industry, end-customer needs, and the value of cloud transition
- Demonstrated ability to both think strategically about business challenges and build and convey compelling go-to-market plans and frameworks
- Adept at building long-term relationships, making recommendations, and driving decisions on both “business” and “technical” topics with all partner stakeholders - exec team, project team, field sales team
- Extensive experience in driving alignment and action across internal cross-functional teams, spanning tech, product, sales, marketing, support, customer success, finance to deliver end customer value (without directly managing the teams)
- Demonstrated ability to be self-driven,prioritize competing priorities and multi-task, remain comfortable with ambiguity, and thrive in a high-growth and constantly evolving environment
- Previous experience with TelCo / service providers, strategic program / project management, and / or implementation consulting a strong plus
- Some API knowledge and exposure a plus
About Aircall:
We believe that everyone’s voice is unique and valuable. That’s why we advocate to empower the voice of both our employees and our customers. Being fully engaged at work means that we’re happier, more confident, and more excited to achieve great things together.
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across two continents. We give you the freedom and tools to do your best work, and foster an environment you can do it in. We also have some sweet perks like:
- Medical, dental, and vision insurance is 100% covered
- Unlimited PTO — take the time you need to come to work feeling great!
- 401k plan (with company matching!)
- Equity
- Competitive salary with fitness/wellness reimbursement and commuter compensation
- An office in the center of NYC with great food (breakfast every Monday & Friday!), drinks, and team parties
Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.