Consultant in Professional Services

| Remote
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*** OPEN TO REMOTE WORK - EXCEPT IN COLORADO ***

Onna is a worldwide provider of eDiscovery and Knowledge Management services to a broad range of clients. We are currently looking for a Professional Services Architect. This is a remote position located anywhere in the US. We also have an RTP office, though the whole team is currently working remotely as well. 

We are looking for a business-savvy technical consultant who uses their excellent technical and communication skills to provide world-class, customer-driven solutions to large enterprises, enabling Onna sales and partner organizations to drive revenue from our Professional Services offerings.

As a member of Onna's Professional Services team you'll engage with prospects/customers to provide predefined services and ensure successful business outcomes. In working closely with our customers, you'll actively participate during delivery to successfully implement our solution, and educate the customer on how our solution fits into their business processes. You will work closely with Sales and Customer Success to ensure overall project success.

What you'll do:

  • Deliver compelling technical and industry guidance to persuade Onna’s largest customers’ business and technical decision makers of the excellent business value and technical capabilities of Onna Solution and our long-term vision and strategy
  • Obtain a thorough understanding of customers’ business and technical issues in order to implement a compelling solution and clearly articulate how Onna solves the customer’s specific challenges
  • Partner with our Enterprise Solutions Managers to present professional services offerings, including technical workshops, and integrations with our customers existing applications. 
  • These engagements include technology presentations, customized product demonstrations, and concise architectural/solution documentation
  • Participate in cross functional team meetings to assist in building out Onna professional services training content and develop professional services offerings

Who you are:

  • 3+ Years experience within Professional Services, with eDiscovery or Data Governance is a plus.
  • Senior Consultant/Consultant level Enterprise experience in designing customer solutions within a Professional Services team. 
  • Understanding of and designing solutions for heterogeneous environments and systems are essential
  • A key indicator of this experience would be a skill set that includes one or more of the following: Amazon Web Services, Google Cloud Platform, REST APIs, Slack, Box, Google Suite, Dropbox, Microsoft 365, Quip, Jira, Zendesk, etc, in addition to general knowledge of cloud architecture and the on-premises IT landscape
  • Hands-on project experience mapping business requirements to business logic, designing and implementing custom workflows.
  • Ability to work with APIs to enable out of the box products to perform customized functionalities is a plus. 
  • Outstanding verbal and written client facing communication skills, you distill complex solutions into simplified explanations, and share relevant customer success stories that demonstrate value to customer

We've entered a new era of remote work, where our day-to-day is now virtual, and we're committed to adapting to embrace this change. Due to the nature of this role, there may be an occasional need for travel.

Benefits we offer:

  • Competitive salary package 
  • 401(k) with matching contribution
  • Comprehensive medical, vision, and dental coverage
  • Flexible vacation and PTO policies
  • Flexible working time
  • Remote and semi-remote work opportunities
  • Monthly virtual fitness and well-being stipend 
  • Learning and development budget
  • Monthly virtual team Lunch-and-Learns and Happy Hours 
  • Birthday and anniversary celebration

About us, our product, and our funding:

We're Onna: A passionate, hard-working team solving one of the biggest challenges facing today's businesses — knowledge fragmentation. We've built the world's first Knowledge Integration Platform to make enterprise knowledge more accessible, useful, and private. We help some of the world's leading companies like Facebook, Slack, Electronic Arts, and Fitbit, to bring together fragmented knowledge from today's most popular workplace applications.
Our growing list of integrations features tools that are essential to our customers’ daily workflows like Slack, Zoom and Dropbox. Once connected to Onna, the potential use cases are limitless:
Information Governance, eDiscovery, Compliance, Knowledge Management, are just a few ways Onna can empower organizations and their employees. With our platform, teams can unify, protect, search, automate, and build on top of their organization's proprietary knowledge, allowing them to leverage it in new and intuitive ways.
We're a distributed team with locations in New York City, Barcelona, Raleigh-Durham, San Francisco, London & Toulouse, and many remote team members throughout the US. Onna is actively growing and we're thrilled to welcome new team members from across the world to a work environment that is collaborative, flexible, fast-paced, and lighthearted.
Onna aspires to be a place where people can bring their whole selves to work. We value empathy, grit, and balancing a sense of ownership of our work alongside appreciation for our teammate's accomplishments and effort. Your career growth is important, and we'll provide you with the tools, resources, and manager support to gain experience and further develop your skills.

In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital, as well as follow-up investments from Dawn Capital, Nauta Capital, and Slack Fund. 

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Onna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the location the position is posted.

All of your information will be kept confidential according to EEO guidelines. To view our privacy policy, please visit here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • AngularFrameworks
    • Machine LearningFrameworks
    • DockerDatabases
    • KubernetesDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CanvaDesign
    • AsanaManagement
    • ClubhouseManagement
    • GitHubManagement
    • WordpressCMS
    • ContentstackCMS
    • SeismicCMS
    • IntercomCRM
    • SalesforceCRM
    • PardotEmail
    • SalesLoftEmail
    • PardotLead Gen
    • ZoomInfoLead Gen
    • LinkedIn Sales NavigatorLead Gen
    • LeadIQLead Gen

Location

202 Centre St, New York, NY 10013

An Insider's view of Onna

What’s the vibe like in the office?

Everyone in the office is super friendly and reachable. Collaboration and questions are always welcome, and not just because they have to be — our team genuinely wants to help each other succeed.

And now, we do all of this virtually!

Liz

Content Marketing Specialist

What's the biggest problem your team is solving?

Unlocking our client's knowledge and tearing down data silos between their teams. We aim to help our customers build a mindset around what their knowledge means to their team and how they can leverage it to be smarter, leaner, and more productive. We ultimately provide a service that answers the question, "How can we make our data accessible?"

Eddie

Customer Success Manager

How does the company support your career growth?

Working at Onna, I have the right team and tools in place for success when it comes to my career growth. Management does a great job providing clarity and giving me steps to succeed by having dedicated training that supports and encourages career growth. The leaders always make time to help out with growth.

Margarita

Business Development Specialist

How do you empower your team to be more creative?

We empower our teams by trusting in them and giving them autonomy. Trusting in your employees to make the right decisions and putting them in positions to succeed is important in fostering great collaboration and a feeling of empowerment.

Eric

VP of Product

How does your team reward individual success?

Celebrating individual success, as well as our team wins, is an important part of our culture. From sending a note on our #kudos Slack channel to giving shout outs at our All-Hands meeting, our team takes the time to celebrate and highlight wins. Additionally, each Onner gets special rewards on their Onnaversary (anniversary) and birthday.

Mayda

Chief of Staff

What are Onna Perks + Benefits

Onna Benefits Overview

We’ve entered a new era of remote work, where our day-to-day is now virtual, and Onna is committed to adapting to embrace this change.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
DE&I & Leadership Committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Onna hosts company outings Monthly.
Free Daily Meals
Employees get free lunch on Friday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Onna's pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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