Continuous Improvement Manager
The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.
In a industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary technology, The Farmer’s Dog’s first service reimagines pet food by making healthy, fresh food incredibly easy to feed. Vet-developed subscriptions are personalized to each customer, while fresh, human-grade food is pre-portioned for each dog and home-delivered within days of cooking. The service has delivered millions of meals and is quickly revolutionizing the broken pet food industry.
The company was launched after Brett’s battle to cure his dog’s stomach issues illustrated how processed and un-healthy even “organic” and “natural” pet food truly was. After testing every pet food on the market without success, Brett resorted to a fresh, home-cooked diet at his vet’s recommendation. The results were staggering — Jada was cured. Once he realized how powerful and healthy fresh food can be, he team up with Jonathan to develop a fresh alternative to pet food and create the product they wished existed for their own dogs (and dogs everywhere).
Join The Farmer’s Dog team on its mission to bring peace of mind to customers, health to their companions, and fundamentally change the way people think about caring for their pets.
Only “dream job” applicants, please. #mustlovedogs
THE ROLE
At the Farmer's Dog we are always striving for the best experience for our pet lovers. We are looking for an innovative professional with solid project/program management skills and process improvement experience to drive strategic business results. This position will drive continuous improvement projects across our operations organization and partner with teams and outsourced partners to positively impact our customer experience. The candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Additionally, they are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to excel in a fast-paced, customer-centric organization.
Requirements
- Drive the evaluation of existing operational processes and decide on the development of plans to improve with the greatest impact on business results
- Defines and executes roadmap of strategic process improvement projects which align with key priorities and deliver measurable results
- Leads innovation and problem solving in applying Lean Six Sigma tools across a variety of process improvement opportunities
- Performs quantitative analysis of key process indicators to identify opportunities for process improvement
- Oversees project portfolios, assisting individual project managers with execution and delivery of results
- Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact
- Works to replicate solutions and communicates across all levels on project and program progress
- Represents outsourcing needs in projects or other internal teams’ prioritization processes
- Travel 30% - manufacturing and fulfillment centers
QUALIFICATIONS
- Bachelor's degree or equivalent post-secondary degree (Industrial Engineering, Operations, Supply Chain)
- Minimum of 5-7 years’ experience driving improvements through the application of Lean and/or Six Sigma tools and concepts.
- Project management experience
- Experience driving process improvement within a customer service environment
- Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels
- Analytical background
Benefits
Health, dental, avocado toast, puppies.