Customer Marketing and Community Manager

| Greater NYC Area

We believe that we can radically change the world of work. We hear from our customers every day that when an organization understands itself better it can create more fulfilling jobs, and grow in ways never before imagined.

Enterprises big and small trust our products to provide visibility and clarity in areas once characterized by hearsay and uncertainty. With the insights delivered by Peakon, these organizations become more agile, responsive, and able to make the changes and investments that their employees care about most.

We’re in the business of creating great places to work, so it should be no surprise that this is our highest priority at Peakon. With ambitions as big as ours, we see individual growth and development as the key strategy for growing our business.

Trust and transparency guide everything we do here. You’ll find an open salary model, unlimited vacation, minimal hierarchy, and maximum freedom to develop and execute your own ideas. Our style of collaboration is based on honesty and friendship, and we always love making new friends...

Who you are:

The Customer Marketing and Community Manager will focus on building, nurturing, and maintaining Peakon’s online community and Customer Advocacy programs. Success in this role can be achieved with a passion for the customer and a focus on building lasting customer relationships. The Customer Experience Manager will own the customer advocacy recruitment and engagement strategy, creation of targeted acts of advocacy programs by tier, and development of a Peakon customer ecosystem via online community forums, events, customer meet-ups, etc.

Key Responsibilities:

  • Launch, manage and curate Peakon’s online community which will serve as a primary destination for our customers to network and strategize with one another from every corner of the world.
  • Coordinate with marketing to help organize and participate in events to build offline communities regionally and build brand awareness.
  • Work cross-functionally with teams in Marketing, PR, Customer Success, Sales, and Product to source thought leadership, content and discussion topics to thoughtfully engage customers and advocates.
  • Manage Peakon’s customer reference program, identifying top reference accounts to leverage for creation of strong customer case studies, quotes, references, stories based on business priorities.
  • Manage reference request fulfillment and track reference activity and outcomes
  • Become the go-to expert in existing customer data & stories.
  • Assist with the creation and management of customer advisory boards, along with engaging customers for reviews and feedback
  • Grow Peakon’s Elevate Advocacy program by working cross-functionally with internal stakeholders & customers to accomplish the following advocacy & adoption initiatives:
    • Identifying net new advocates to join our reference program
    • Contributing customer content in the form of videos, webinars, blogs, etc.
    • Identifying customers for PR, social media, speaking opportunities, analyst relations, and awards
    • Support key deliverables, events, and initiatives that involve highlighting customers, including customer case studies, presentations, Belong Summit, and more

Requirements

  • 3-5 years of experience in SaaS, ideally in a Customer Marketing role
  • Experience in customer-facing role in customer experience, community management, customer success and/or marketing, sales or sales development, or customer advocacy programs a plus
  • Building relationships and delighting customers is what you live for, going above and beyond to turn customers into raving fans.
  • Ability to see the big picture and focused on measuring ROI through all customer experience programs, in addition to increasing referrals, cross-sell/upsell opportunities, retention, and loyalty.
  • Creativity in engaging and motivating advocates with out-of-the-box thinking and innovative programs.
  • Act as the voice of the customer and collaborate cross-functionally to improve the customer experience.
  • Excellent communication, writing, follow-up, and storytelling skills
  • Ability to multi-task and work on several projects, often under tight timelines, and consistently deliver results
  • Strong cross-functional stakeholder communication and engagement skills
  • Keen attention to detail and focus on delivering a high-quality work product across all programs
  • Outstanding customer relationship-building skills
  • Flexible, can-do attitude, with the ability to thrive in a very dynamic environment
  • Experience with social media and marketing campaigns

Benefits

  • Unlimited Vacation Policy
  • 401k w/ Match
  • Equity Program for all Employees
  • Flexible family leave policy
  • Dependent Allowance Program
  • Flexible work and travel policy
  • Company-wide trips
  • Catered lunches once a week
Read Full Job Description

Location

Our NYC office is steps from Union Square Park, which means an easy commute (4/5/6/L/N/Q/R/W) and a year round farmers market right out front.

An Insider's view of Peakon

How do you collaborate with other teams in the company?

As a truly global company, cross-functional (and transatlanic) collaboration is essential on a daily basis—whether that’s working with a US-based AD to strategize an account expansion or setting up a customer feedback call with our Copenhagen-based Product team.

Gabe

Enterprise Customer Success Manager

How does your team reward individual success?

Working in Sales at Peakon, one of the best feelings is being able to hit gong in the office when a deal closes. We recognize individual successes in any team at Peakon, though, by sharing them through Slack. Its always really rewarding to see colleagues from around the world celebrating your success as well.

Tony

Senior Account Executive

What are Peakon Perks + Benefits

Peakon Benefits Overview

We’re a team driven by the belief that we can radically change the world of work. We believe – and hear from our customers every day – that when an organization understands itself better it can create more fulfilling jobs, and grow in ways never before imagined. We’re in the business of creating great places to work, so it should be no surprise that this is our highest priority at Peakon.

Culture
Partners with Nonprofits
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We encourage people to arrange their days around their lives, not just their work.
Remote Work Program
While there is no specific program in place, Peakon's flexible remote work policy allows employees to do their best work, wherever that may be (including offices in London, Berlin, and Copenhagen)
Vacation & Time Off Benefits
Unlimited Vacation Policy
We trust you to best manage your time and believe that you know when you need a break. On top of this, we even close between Christmas and New Years!
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
It's important for our entire, worldwide team to come together at least once a year. Barcelona, Lisbon, and Amsterdam are some of the cities we have visited as a whole company to date. Where to next?
Stocked Kitchen
Some Meals Provided
While we try to eat together on a daily basis, every Wednesday, the NYC team sits down for lunch together for Feed Me Wednesday--a highlight of the week.
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Promote from within
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