The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment. We are looking to hire a passionate and energetic Customer Onboarding Manager to join our Customer Success team in NYC. Your job is to manage the Bluecore onboarding process for our newest customers as well as coordinate services for our existing customers.

This is an integral role at Bluecore as you empower our customers to create their own campaigns and set them up for success. Your energy and enthusiasm will change the way that our customers work with us. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful and tenacious.

As a Customer Onboarding Manager, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their deliverables and is fully trained to start executing campaigns. Metrics will include the time to launch customers, quality launches, launch success metrics and customer satisfaction. Are you up for the challenge?

Responsibilities

• Responsible for the client on-boarding process for clients from when the purchase was made until when the client successfully launches their first campaigns
• Manage the client transition from Sales to Customer Success and look for ways to improve the overall process
• Prepare for the customer kick-off meeting and ensure the client relationship gets off on the right foot
• Set the right client expectations and ensure the project is completed in a reasonable time frame
• Manage the client health of your projects
• Be a part of cross-functional teams to help roll out new product features and improve the overall customer experience
• Establish a strong relationship with your clients and get the client excited about starting their journey with Bluecore
• Understand what the client perceives as value and what is important to their business. Prioritize the onboarding milestones and campaign launches based on these
• Effectively & consistently communicate project status & deadlines to the client and impacts to deadlines based on missed deliverables
• Completing the necessary quality assurance checks to confirm that the launch has been successful
• Keep Salesforce and our project management tools up to date so that client progress is clear, all contacts and other customer info is complete and that there is a clear understanding on the health of the customer
• Ensuring that the customer has a clear understanding of the Bluecore platform

Requirements

• At least 2 years experience in a customer facing position (preferably customer success, project management or consulting) in a technology environment
• Proven ability to manage projects, a PMP is an asset
• Strong technical skills or ability to quickly learn technical concepts
• Experienced user of Microsoft Powerpoint or other presentation tools
• Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
• Must be detailed in documenting information and practice good follow through techniques
• Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
• Possess excellent written and verbal communication skills
• Fantastic interpersonal and influencing skills
• Confidence, patience, passion, ambition and drive
• Ability to prioritize and manage yourself to get things done with minimal oversight
• A love for small company environments
• BA/BS degree is required
• Knowledge of these tools is an asset: Salesforce, Wrike (or other PM tools), and Jira
• Bonus if you’ve worked in a tech/SAAS startup or have eCommerce experience
• May be required to travel

Benefits

• Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies
• Comprehensive medical, dental, and vision insurance
• 401(k) plan
• Monthly fitness stipend for a gym membership or fitness classes
• Monthly public transportation
• Generous Parental Leave & flexible vacation policy

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.