We are looking for a Customer Onboarding Manager to join the Bizzabo team! As an Onboarding Manager, you’ll work with Customer Success, Product, Education, and Sales teams globally to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization.

Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, HubSpot’s INBOUND, Dow Jones, Gainsight, Uber, Bank of Ireland, and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has more than 100 employees in its New York and Tel-Aviv offices.

Our growing company is a great opportunity for you to not only develop personally, but also to play an instrumental role in our expansion.

If you’re hungry, fun, passionate, tech-savvy, intelligent, a team player, self-starter and hustler – we want you to join our BizzaFamily.

Community Details and Perks:

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Our core values as a community have carried over to the virtual workspace as we’ve transitioned to remote work in light of COVID-19. We are closely monitoring the situation and will be further assessing the situation in January 2021.

Perks

• We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
• We are a dog friendly in-person and virtual office!
• For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 
• We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!
• Our office is located on 27th and Broadway south of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.

What you’ll be doing:

• Build relationships with customers to answer all questions, provide best practices and insights to ensure their success during their onboarding period
• Onboard multiple customers. Coach, guide and educate them by giving them proactive assistance and industry tips/trends. 
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Determine patterns of repeating issues and build the support knowledge base 
• Build tools and methodologies that will drive efficient information sharing across key teams
• Conduct well-being status calls on a regular basis to review our clients deployment status
• Identify common customer challenges and work with the whole team to proactively address them through a variety of mediums and channels
• Clearly communicate how to perform tasks to customers on the phone and via email
• Master our platform to answer questions and create solutions
• Manage accounts with specific check-ins during subscription while understanding their team structure and key points of contact
• Recognize and act on opportunities for upselling and preventing churn
• Serve as a brand enthusiast for Bizzabo’s platform
• Take impeccable notes and stay organized through our CRM to manage all accounts

Who you are: 

You are passionate about web software, eCommerce & clients and have a strong desire to help others be successful, and advocate on behalf of the customer to help us improve every single day. 

• BA ot other academic degree
• 1-3 years of experience in customer onboarding or implementation
• Customer success experience - big advantage 
• Experience working in customer facing role with focus on phone and email communication - must
• Account management experience - big advantage
• Prior experience in startups - big advantage
• Keen organizational and time management skills
• Ability to multitask and prioritize daily tasks to meet goals
• Strong presentation skills via phone, online and in person
• Sharp focus on your goals
• You’re driven: No one needs to push you to excel; it’s just who you are
• Technical aptitude and the ability to learn new concepts quickly
• Tons of energy, passion, humor, compassion, and enthusiasm
• Positive (and awesome) attitude with a strong work ethic
• Competitive nature while operating within a team environment