As the Customer Optimization Project Manager, you will be tasked with leading back-office technology projects within the Customer Optimization team. Reporting to the Manager of Customer Optimization Project Management, you will work closely with a variety of stakeholders to understand business problems, capture requirements and closely partner with technologists within the Customer Optimization team to design and implement solutions to make a positive impact to the business. You’ll help ensure projects are on time and on budget, and act as the key point of contact between senior leaders, accountable project leads, project team members, and other stakeholders. You’ll also help identify potential problems, facilitate solutions, and communicate next steps to ensure we’re delivering the best possible customer experience to Newsela clients and prospects across the country.
Why You’ll Love This Role
Your work will directly enable Newsela’s Customer organization to scale its existing client base to ensure that we are always maximizing the potential of our solutions, which are designed to shape the future of education and provide accessible, engaging reading content to K12 students and teachers nationwide. The work you do will lay the groundwork for how a PMO should be established at Newsela. You’ll be a resource across teams, and will get to work with a wide variety of stakeholders. You’ll have an opportunity to help shape and define the business processes and projects you manage, as we implement our new strategic project management function in an expanding Customer team. You’ll also have the opportunity to grow your project management skills, and your role will continue to grow and develop as you do.
Why We’ll Love You:
You are a detail-oriented, proactive planner who can seamlessly navigate complex problems, scope, and build a comprehensive project plan. Your 2+ years of experience have given you robust knowledge of time management, project coordination, and prioritization strategies have enabled you to successfully execute projects on time and within scope. You’re also familiar with Agile development processes and terminology, and have used them to effectively influence technical and non technical teams to keep projects on track. You’re an effective communicator who always seeks input from key stakeholders to drive alignment and deep understanding of the project at hand, while providing transparency and key information to all teammates from engineers to product managers, to exec team members. Bonus points if you’ve worked with Monday.com, Salesforce, Gainsight, Outreach, HighSpot or other Sales enablement platforms.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.