Customer Program Manager

| Greater NYC Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Our Customer Program Manager role

Dynamic Yield is looking for a Customer Program Manager to be the focal point for some of our largest enterprise clients.
You will be in charge of driving program progress across complex and technical product integrations involving the clients and multiple vendors. We expect the Customer Program Manager to take charge of key initiatives, develop program plans to ensure initiative success, and see that both Dynamic Yield and external partners are meeting those success criteria. In addition to having excellent program management and account management skills, the ideal candidate will also be able to parse through complex datasets to deliver value-driven reports and insights to our clients. This position will best fit those looking for project ownership responsibilities, and a cross-functional role that influences key outcomes for Dynamic Yield and its clients.

The Task-at-Hand:
  • Become an expert in Dynamic Yield products, with a heavy focus on technical aspects.
  • Partner with the Data Analysis, Engineering, and Development teams to resolve client issues and answer client requests.
  • Set outcomes and measurable objectives with the client (milestones).
  • Hold clients and Dynamic Yield accountable for delivering against success criteria.
  • Understand client use cases and design project plans to facilitate them.
  • Own outcomes including risk management and mitigation, and client value realization.
  • Establish and maintain strong business relationships with key client stakeholders.
  • Interpret complex data to produce value-driven reports.
  • Create value-driven recommendations with the help of the Data Analysis team.
Optimal Skills for Success:
  • At least 3 years of experience in project or program management, or in a similar position
  • At least 2 years of experience presenting to C-level executives as a vendor representative
  • Excellent client-facing and interpersonal skills
  • Ability to understand complex technology and explain it simply
  • Understand how to manipulate, analyze and interpret data
  • Ability to multitask, prioritize and handle issues/escalations under pressure
  • Committed to customer satisfaction and a passion for customer success
  • Ability to work independently and through teams, at multiple organizational levels
  • Self-motivated, detail-oriented, with well-developed interpersonal & communication skills and a strong desire to succeed
  • Expert level in Excel/Google Sheets
  • Experience or familiarity with Microsoft Project or similar software
  • Bonus: At least 1 year of experience in account management or in a similar position

 

Equal Opportunity Employer: Dynamic Yield is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • RedisDatabases
    • ScyllaDBDatabases
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • SalesLoftEmail
    • MarketoLead Gen

Location

Conveniently located in the Flatiron/Union Square area, with access to food, parks, shopping, happy hour spots, and a number of train lines.

An Insider's view of Dynamic Yield

What are some social events your company does?

While we love throwing themed parties and happy hours, some of my favorite events have been the more interactive ones, like our Pizza tour of New York, where we rented a bus to take us on a private a food tour of some of the most popular pizza spots in the city!

Julie Goldstein

HR and People Operations Manager

What does your typical day look like?

I am constantly working on new campaigns and identifying opportunities to focus on my team's outreach efforts and consistently collaborate with other teams, especially Sales and Marketing.

Matthew Kelly

Global Head of Market Development Managers

How does the company support your career growth?

One of the things I love the most about Dynamic Yield is our ability to lean on and learn from each other. There's no hesitancy to ask for help from another team member. In addition, the executive team is really attentive to everyone's personal and career growth and is invested in everyone's pursuit of building solid, long-term careers.

David Fine

Sr. Product Manager

What is your vision for the company?

Our forever mission is to build the best personalization technology in the market – in a rapidly changing consumer landscape, this means the innovation never ends and we’re committed to evolving with it and meeting the needs of customers at every step of the way.

Liad Agmon

CEO

What unique initiatives do you have that encourage innovation?

I love how the possibilities of using a tool like Dynamic Yield are endless — the fact that our customers can test and experiment within our platform is truly exciting. This pushes us to leverage new functionalities for certain jobs or provide insights back to Product and R&D so we can help meet the demands of customers.

Jessica Cohen

Customer Consultant

What are Dynamic Yield Perks + Benefits

Dynamic Yield Benefits Overview

At Dynamic Yield, we know how important it is to establish a work-life balance because your time outside of the office is just as important as your time spent in the office. We offer a range of benefits to help our employees lead a healthy and balanced life, from generous paid time off and parental leave to weekly lunches and wellness benefits. We have offices around the world filled with unique individuals that bring our company to life, and we are always finding special ways to celebrate them. Whether there's a fridge stocked with craft beer, or unwinding with a game of Mario Kart, there's always something exciting happening at our Dynamic Yield offices.

Culture
Friends outside of work
Eat lunch together
We have weekly lunches every Friday where the team comes together. On other days you can find employees having meals at our communal table.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Dynamic Yield provides employees with a 401(k) matching plan managed by McDonald's. We match 100% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
we offer dollar for dollar matches to our employees' charitable contributions.
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Dynamic Yield offers professional development opportunities like training, courses, as well as the ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Dynamic Yield, we really value personal growth -- personally, professionally, and academically. Every person is granted access to more than 5,700 courses on LinkedIn Learning (formerly Lynda.com), to learn more about everything from business and technology to creative skills. Additionally, we’re all provided a monthly stipend for health and fitness activities, like gym memberships, group exercise classes, nutritional programs, spa treatments, physical wellness products, and more so we can become the best versions of ourselves.

More Jobs at Dynamic Yield2 open jobs
All Jobs
Marketing
Project Mgmt
Marketing
new
New York
Project Mgmt
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Dynamic Yield's full profileSee more Dynamic Yield jobs