About Teampay

At Teampay, we believe in a world where finance teams create a more efficient business with less friction and happier employees. Our distributed spend management software modernizes how companies manage spending by delivering intelligent automation, robust integrations, and a delightful user experience. 

Top-performing finance teams leverage Teampay to gain control and visibility into spending, while empowering employees to move at the speed of business. Led by an experienced team with prior exits, Teampay has raised double-digit millions of capital from prominent venture investors including CrossCut Ventures, Tribe Capital, Precursor Ventures, and CoVenture.

We're an agile team building software that’s revolutionizing how companies spend their money. Joining Teampay at this early stage is an opportunity to grow your skill set, build a company, and get paid to do it.

About the role

As a Customer Project Manager at Teampay, you will be the primary liaison between our CSMs, product team, developers, and clients to provide a seamless implementation experience for our customers. You ensure that customer-facing projects run efficiently and that both customer expectations and internal timelines are met.

Your experience managing and driving customer projects, specifically within the IT, data management and customer data integration space will be vital as you orchestrate customer migrations and implement project plans for future implementations. Organized collaboration will be key as you will be responsible to drive projects through to completion with cross-functional support. The ideal candidate can understand small & medium enterprise customers, their needs, business processes, and challenges, and is capable of successfully guiding them through various steps and procedures.

You will be a part of an early stage, fast-growing company. As a core member of the Customer Success team, you will have a strong impact on our existing customer base

Key Responsibilities

• Collaborate with internal subject matter experts to develop, document, and rollout a customer migration program, process standards, guidelines and tools 
• Deliver action & status reporting to technology, business partners, and customers in a transparent manner, escalating when appropriate
• Serve as primary point-of-contact for the customer during the project lifecycle, with an ability to hit milestones, drive outcomes, and solve problems.
• Analyze customer behavior, and propose solutions that minimize impact
• Familiarity with organizational change management practices
• Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management
• Continuously seek new ways to improve existing project management processes to strengthen the Teampay delivery methodology while assessing the impact of process changes
• Understanding of Customer Success processes with a hands on familiarity of Zendesk and Salesforce

Common candidate qualifications include...

• 5+ years of Technical Project Management experience, preferably with customers

• Ability to build partnerships, influence others, overcome barriers, and achieve results
• Independent thinker who leverages PMI knowledge but is not restricted to "in the box” thinking
• Proven ability to identify and implement process improvements
• Strong knowledge of application standards and risk compliance requirements
• Strong written communication skills
• Strong Excel skills required. Experience with Google Apps, SmartSheet and/or other project planning tools a plus.

Apply at Teampay if...

You're a builder. You're passionate about crafting things that matter. You're curious and agile in thought and action. You value authenticity and possess a strong work ethic. You're empathetic and look forward to learning from people unlike yourself. You want to make an impact with a strong team. You look for challenges that force you to grow. You rarely miss a detail and always learn from your mistakes. You have diverse interests outside of work, but are ready to pitch in and be responsive when the pressure is on.

Interested?

You can learn more about the product at www.teampay.co and if you’d like to apply, please include a cover note and tell us about something you started, whether it's a club, a team, business or blog.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.