Customer Service Project Manager/Analyst

| Greater NYC Area

CLEAR transforms what is uniquely you – your fingerprints, your face, your eyes – into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, and where shopping is as easy as walking in and out of a store—without ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in nearly 40 U.S. airports and venues. With over 3 million members so far, CLEAR is the identity platform of the future, today.

CLEAR is looking for a Customer Service Project Manager who shares a passion for service excellence and continuous improvement of the customer experience. The ideal candidate is a data-driven problem solver and proficient in data analytics and project management. You have a penchant for collaborating on cross-functional teams. You are innately motivated and jump in to help your team wherever necessary. You are passionate about CLEAR’s overall vision and you infuse others with that passion.

What You Will Do:

  • Manage and execute key projects focused on improving the customer experience, particularly in the areas of service delivery and recovery, and workforce optimization.
  • You have experience managing vendor relationships either as the client or as the vendor. Enterprise/SaaS implementation experience is a plus.
  • Improve reporting and analysis process for monitoring team productivity and quality. Experience with creating performance scorecards, Excel dashboards, or working with Excel macros is a plus.
  • Collaborate cross-functionally with others to help spotlight and problem solve customer experience pain points.

Who You Are:

  • You have a bachelor’s degree and 3 or more years of experience in project management and data analytics, preferably in Service Operations or Customer Experience.
  • You take a data-driven and creative approach when solving problems, big or small.
  • You have a hospitality mindset and high achieving attitude that inspires you to go above and beyond for your team and for our customers.
  • You’re willing and able to help with critical customer issues on evenings and weekends when needed.
  • You’re willing to travel when needed.
Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.

Leah

Chief of Staff

What are CLEAR Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
More Jobs at CLEAR43 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Content
Project Mgmt
new
New York
HR
new
New York
HR
new
New York
Project Mgmt
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Operations
new
New York
Marketing
new
New York
Operations
new
New York
Project Mgmt
new
New York
Data + Analytics
new
New York
Operations
new
New York
Marketing
new
New York
Marketing
new
New York
Developer
new
New York
Data + Analytics
new
New York
Design + UX
new
New York
Data + Analytics
new
New York
Project Mgmt
new
New York
Project Mgmt
new
New York
Marketing
new
New York
Marketing
new
New York
Finance
new
New York
Developer
new
New York
Developer
new
New York
HR
new
New York
Data + Analytics
new
New York
Marketing
new
New York
Product
new
New York
Product
new
New York
HR
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York