Overview

Chronograph was founded to bring next-generation technology to private capital markets. Through our suite of cloud-based diligence, portfolio monitoring, and reporting solutions, we help institutional investment professionals integrate, organize, and make use of all relevant data for unparalleled transparency on private companies and investments.

Our clients include many of the world’s largest and most sophisticated venture capital, private equity, and credit funds to the tune of over $500 billion of AUM managed via our solution suite. We are backed by The Carlyle Group and Nasdaq, Inc. and are fortunate to have seen rapid and nonstop growth since our founding in 2016. As we continue to grow our organization, we are seeking highly motivated colleagues to join our collaborative and engaged team culture that is mission-driven and excited about the technology and services we’re delivering. 

The Opportunity

Bring your expertise to a rapidly growing team led by experienced technical founders with a market-leading technology product suite. We are seeking a motivated candidate to join as a Director on our Client Services team, helping oversee client success, product implementations, and broader project management efforts and strategic undertakings (collectively, “operations”) as our client base continues to rapidly grow. 

The position will report to the Head of Client Development, with daily engagement with the CEO and broader organization. Ideal candidates will have come from a consulting background or other enterprise software / technology client success background, with substantial experience and demonstrated success in this regard.

This is an exceptional opportunity for a driven, detail-oriented, top performer to become directly engaged with several of the world’s most sophisticated private equity investors and produce immediate impact within a globally-focused financial technology firm.

As a Director on the Client Services team, you will:

• Oversee broader Client Services processes and initiatives
• Act as primary manager overseeing client onboarding & general account management 
• Continue to develop recommended best-practices and work with team to deliver supporting materials to diverse constituent user base
• Coordinate resources across Chronograph (Client Development, Marketing, Data Operations, Product) to ensure timely completion of client deliverables and alignment around client development initiatives
• Develop and monitor client expectations  
• Act as primary Engagement Manager during client implementations
• Oversee Chronograph project management resources and personnel 
• Produce flawless client deliverables to facilitate communication around complex project requirements
• Uphold Chronograph brand standards & values in every client interaction
• Proactively identify account growth opportunities
• Strategize with senior leadership to identify client business cases 
• Work closely with the executive team on broader strategic priorities and long-term projects

 
You will be successful in this role if you have:

• Bachelor’s degree with six (6) to eight (8) years’ experience in professional services environment, ideally consulting, technology client success, sales engineering, or similar
• Demonstrated excellence producing time-sensitive deliverables for sophisticated and exacting client base
• Superb (written and verbal) communication skills
• Willingness to travel occasionally (post-COVID)
• Entrepreneurial mindset and attitude. Your contributions will make a significant impact on our operations
• Ability to quickly adapt to a high-performance environment
• Flexibility and mindset open to performing a variety of tasks
• Proactive individual with leadership potential
• Expert in Microsoft Office Suite, notably PowerPoint (and some Excel)

Why join Chronograph?

We’re a team that values open communication, creativity, embracing cutting edge technology, a zero-defect mentality, and having fun along the way. We want you to be happy for the long-term.

We offer:

• Competitive salary 
• Highly attractive equity participation
• Generous health benefits (including vision and dental)
• Unlimited and flexible vacation
• Parental leave
• ...and more! 

 
Chronograph is committed to promoting a diverse and inclusive organization and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

Due to COVID-19, all roles are currently remote until at least until July 2021. 

For more info, visit www.chronograph.pe or email [email protected]