Director of Implementation

| 3001 | Remote
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Who are we?

Sealed is a home wellness company on a mission to make homes healthier, more comfortable, and cleaner for the planet. We are transforming energy, finance and home improvement to deliver clean air and comfort with less energy. Sealed modernizes home heating and cooling with upgrades like insulation and HVAC technology. We match the right contractor, cover the upfront costs, and stand behind the work: we only get paid if your house saves energy. Sealed, one of Fast Company’s top ten most innovative energy companies of 2021, is venture backed and headquartered in New York City. Learn more at Sealed.com.

What will you do?

Home improvement can be a hassle, but as Director of Implementation, you’ll make sure getting homes Sealed is a breeze. You and your team of Account Managers will do the hard stuff, so our customers can just sit back, and get comfortable.

You will build and oversee the team that delivers successful project implementations. Your team will manage everything from the day Sealed customers sign their agreement, to the day their project is complete and we have all of the completion paperwork. 

In this cross-functional position, you’ll collaborate closely with leaders in Sales, Contractor Management, and RevOps to reduce process friction, and improve the accuracy and quality of our project scoping and installations. 

Initially, you will be responsible for managing a team of 3-4 Account Managers who:

  • Act as the first points of contact for customers, take care of them and ensure they have a great experience throughout their implementation journey.
  • Manage all coordination between customers (post-sale) and contractor partners for field verification and installation activities.
  • Adjust final project scopes with contractor partners based on field verification, and communicate required scope and/or agreement changes with appropriate involvement from the Sales team.
  • Collect all required documents from customer and contractor partners pre and/or post installation.
  • Approve and coordinate project change orders during and post installation.
  • Process final completion documents, and facilitate timely contractor payment authorization.

In addition, you will be responsible for building out the Account Management team and function at Sealed, including:

  • Recruit, hire, onboard, train, and manage additional Account Managers.
  • Define the RevOps needs for the Implementation function. 
  • Define the unique Implementation needs for different measures and geographies.
  • Create new processes and refine existing processes to meet KPI goals centered around Implementation speed, conversion, and customer satisfaction. 
  • Build productive relationships with Sealed’s Certified Contractor Partners.

What does success look like?

  • Sealed customer projects are installed quickly, profitably, and at high quality levels that generate high customer satisfaction ratings.
  • Customers rave about the Sealed post-sale process, and see it as setting the top bar for home improvement experiences.
  • Contractors proudly reference their experience partnering with Sealed. 

Requirements

  • 5+ years of experience, including 2+ years of managing a growing Implementation team
  • Experience in an operationally complex industry that involves physical installations.
  • Self-starter with an ownership mentality for all things Implementation
  • Experience building a team, including recruiting, onboarding, and managing. 
  • Based in the NYC metro area or willing to relocate.

Nice to have

  • Familiarity with CRM and scheduling software.
  • Experience in the construction industry.
  • Familiarity with government or utility programs, permitting, or licensing.

Compensation/Benefits

  • Competitive salary
  • Unlimited PTO
  • Stock options
  • Health benefits
  • Paid family leave 
  • Flexible work environment: work from headquarters office in NYC or remotely from anywhere within the US
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ScalaLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • AsanaManagement
    • WordpressCMS
    • SalesforceCRM
    • OutreachCRM
    • HubSpotEmail
    • HubSpotLead Gen

Location

Centrally located for an easy commute from all NYC boroughs and commuter towns. Only steps away from Bryant Park for a fresh air break.

An Insider's view of Sealed

What’s the vibe like in the office?

Our office environment encourages collaboration and team building between departments and individuals. Sealed promotes healthy living in and out of the office with yoga classes, work out clubs and going to the bar! We also have plenty of office dogs to go around!

Matt

AE Manager

How do you collaborate with other teams in the company?

I try and create opportunities to have both casual and meaningful interactions with the rest of the team. During on-boarding, I give a presentation to all new Sealed members giving the history of the company and the potential we have to make a large energy and environmental impact.

Andy

Founder and President

How does the company support your career growth?

I have grown a lot in 1 year at Sealed generally, and I have improved my sales skills enough to be promoted from SDR to AE. Sealed loves to invest in their employees and promote from within. Management is always willing to meet with people to discuss their career goals and help lay out the expectations for ways you can advance.

Justin

Account Executive

How do you empower your team to be more creative?

Whether addressing complex industry-wide challenges or addressing dilemmas in our business’ day-to-day, we encourage our team to seek to understand the root causes of problems, and to try solutions from new angles. Being curious, inquisitive, and persistent in overcoming obstacles are central values at Sealed.

Lauren

CEO and Cofounder

What makes someone successful on your team?

It's not hard to be successful when you truly believe that what you're working towards: helping people be more comfortable and healthy, all the while bettering the environment. This belief in the product, paired with determination and hard work makes someone successful at Sealed.

Jan

Operations Analyst

What are Sealed Perks + Benefits

Sealed Benefits Overview

Unlimited PTO and generous healthcare plans (including vision, dental and life/disability options).
Remote work options (within the US) available for most roles.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Fun Committee!
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Sealed hosts company outings monthly! Some favorites have been ping pong tournament, Mets games, and a Zoom visit with a hippo at the zoo (during quarantine)
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
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