Director, Lifion Program Manager & Client Engagement

| North Jersey

The Director, Lifion Program Management will be accountable for the management of client relationships for the clients of Next-Gen HCM. They will manage a global team of "Client Engagement Managers", manage the delivery of projects/programs including; development of comprehensive delivery plans, solution design facilitation in alignment with business goals, and project execution to scope/timeline/quality standards. with cross-functional stakeholders. obsession, ownership, a bias for action, and delivering results.

Responsibilities

  • Establish appropriate governance, ensuring key stakeholders are identified and appropriately engaged, and clear decision-making process in place.
  • Lead the initiation and shaping phase of the program working closely with client engagement managers, and partners from implementation and product management.
  • Build the program management team, identifying suitable engagement managers are assigned to both local and global clients.
  • Establish controls within workstreams to ensure accurate status reporting, pro-active risk management, and production of robust workstream plans.
  • Build and maintain appropriately detailed program plans throughout the life-cycle of the delivery. Ensure change is controlled, dependencies identified, and risks & issues managed.
  • Define and manage future phases post GO Live.
  • Regular reporting of status, key milestones, and risks & issues. Documentation of critical decisions.
  • Ensure effective communication both within and external to the program team, and that the team is clear on goals and objectives.
  • Regular liaison with Head of PMO from implementation to ensure resources are secured and maintained; manage contention with other programs and projects.
  • Provide support and guidance to program team members, acting as the first point of escalation and providing assistance and guidance throughout the client engagement lifecycle.
  • Timely escalation of issues.
  • Other duties as assigned.

 

Qualifications

  • Educated to Bachelor’s degree level or equivalent, background in technology or engineering a significant plus; relevant project or program management qualification.
  • At least 12 years’ experience in a program management role, including 3+ years managing complex, multi-work stream programs.
  • Broad knowledge of program and project management methodologies and techniques, with a strong technical acumen.
  • Demonstrable experience delivering technology change within the HCM sector. Good understanding of the HCM landscape, and technology’s influence in this.
  • Excellent written and verbal communications, ability to tailor to all levels of an organization.
  • Strong leadership skills, with the proven ability to manage team members across disparate global teams.
  • Strong self-starter, able to consistently deliver without requiring significant oversight and direction.
  • Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver on our promises.
  • Pro-active approach to client management, identifying and neutralizing threats to success; a positive approach to addressing conflict.
  • Good working understanding of HCM technology systems; able to have meaningful discussions with technology experts.
  • Previous experience working with consulting engagements in the HCM industry.
  • Highly articulate and confident communicator; passionate about delivering successful outcomes and willing to go the extra mile.
  • Calm under pressure, able to make quick and rational decisions, and maintain the focus of the team.

 

 

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We’re designing a better way to work, so you can achieve what you’re working for. Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity,’ ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

 

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Technology we use

  • Engineering
  • Product
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    • JIRAManagement

Location

Our office is a converted loft space in Chelsea steps away from shopping, galleries, coffee, and great food (that is, if you want to skip free lunch).

An Insider's view of Lifion by ADP

What are some social events your company does?

There are lots of events constantly going on at Lifion! From meetups to tech talks to our weekly Thursday happy hours, there's a good mix of work and play. We also do outings: in my one year of working here we’ve done laser tag, Barcade, happy hour on a boat, the vessel, a picnic in central park, escape the room, VR world, and more.

Kelsey

Application Developer

What's the biggest problem your team is solving?

The People Ops Team is in full swing for FY19 Performance Reviews. It's an exciting time for the business, but requires a lot of backend work & support for our associates. We're drafting communications and timelines for management & associates, and creating the right process to gather ratings and self-assessments for a great associate experience.

Quinton

Director, People Operations

How has your career grown since starting at the company?

I have been able to work with many different teams since I started here and have grown tremendously. I have worked with new product teams, Reliability teams and now work with Security and Compliance teams. This experience has enriched my technical and product knowledge, and I get to be part of the teams which are solving complex business problems.

Gargi

Technical Program Manager

How do you empower your team to be more creative?

Creativity is best fueled by collaboration, and has two simple ingredients: First, you hire passionate & talented people, people who care about users and who want to solve meaningful complex problems. Then, you support a culture of openness, with every designer constantly sharing their best ideas across the whole org. That's how creativity thrives!

Chris

Head of UX

What makes someone successful on your team?

Success on our team is enjoying ownership over our work while staying open to suggestions. We have an open-door policy to share knowledge with one another, strengthening us individually and as a team. We check our egos at the door and are lucky enough to be surrounded by people who feel like family more than coworkers.

Sam

Software Engineer

What are Lifion by ADP Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
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