Director, Partner Implementation

| Greater NYC Area

At Pager, we are on a mission to fundamentally transform the consumer experience in accessing the healthcare system. Our team embraces a true entrepreneurial spirit; operating with a sense of pride, perseverance, and care for one another. We strive to continually deliver the best results and focus on how every action taken helps push Pager forward.

Pager is looking to hire a Director of Partner Implementation to onboard and implement key accounts while anticipating client needs and actively coordinating a cross-department team.

You’ll be working in a fast-paced collaborative environment with the product, engineering, and clinical operations teams who will support your implementation efforts. You will also have a strong partnership with business development and partner success teams to ensure proper hand-off of responsibilities before and after a partner implementation.

RESPONSIBILITIES

  • Project Management: work closely with internal teams including Business Development, Account Management, and Partner Success to ensure successful implementations; this includes maintaining timelines, facilitating a seamless transition between sales and implementation, and resolving client needs as they arise
  • Process Management: develop and roll out best-in-class scalable processes for ongoing efficiency and effectiveness improvements; keep documentation of repeatable processes and success stories to support business development efforts
  • Team Management: help us build out staffing plans, hire, and manage teams that will support new partner implementations
  • Leadership: serve as an internal and external champion of Pager’s product, pushing the team to achieve corporate objectives
  • Leverage data: provide a clear view of organizational metrics and status to the Executive team with optimization recommendations and needs
  • Cross-functional collaboration: liaise with technical and non-technical staff to translate user needs to requirements, configure and deploy Pager’s platform, and ensure proper patient care protocols are in place
  • Based on client needs, travel will be required 

REQUIRED SKILLS

  • Strong organizational, time management skills, and ability to work independently to meet deadlines
  • Successful track record of leveraging data to make business decisions and report on success
  • Excellent customer service skills, including the ability to work with all levels and functions of client personnel
  • Must possess a high degree of professionalism and ability to handle confidential information
  • Demonstrated ability to adjust easily to new and changed situations
  • Extensive knowledge of payers and/or providers

REQUIRED EXPERIENCE

  • Minimum of 6-8 years of healthcare administration experience
  • Must have experience managing managers as well as individual contributors
  • Client facing experience required
  • Healthcare and tech experience preferred
  • Bachelor's Degree required. MHA or MBA preferred

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • objective-cLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • vue.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Campaign MonitorEmail
    • CheetahMailEmail
    • Campaign Monitor Email

Location

Nestled in the trendy neighborhood of NoHo, Pager employees enjoy the proximity of several transportation options & a variety of top-rated restaurants

An Insider's view of Pager

What’s the vibe like in the office?

Pager has a positive and fun energy. The teamwork is phenomenal. Everybody is helpful and puts in a lot of effort to support one another to be successful!

Frances

Nurse Navigator

What makes someone successful on your team?

A successful nurse at Pager is a safe clinician, a critical thinker, and super tech-forward. Our team must be able to triage patients quickly yet efficiently, while utilizing cutting edge technology to optimize the patient experience. We want to provide our patients with the best customer service, but most importantly, we want to keep them safe.

Stefanie

Nurse Navigator

What makes someone successful on your team?

Continuous learning helps us improve our skills and knowledge. Learning quickly from our successes and failures and understanding the business is key.

Emiliano

Engineering Manager

What are Pager Perks + Benefits

Pager Benefits Overview

At Pager, we strive to offer perks that promote wellness and a healthy lifestyle. Some examples of these benefits include:
-Excellent health insurance, dental & vision
-Commuter benefits through Optum
-Annual Citi Bike memberships
-Headspace meditation app (annual subcription)
-Healthkick
-Free access to the Pager app inc. family
-A variety of fun events for all, some examples include happy hours, yoga, potluck lunches & book club

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At Pager, we value you and your time outside of the office. Our unlimited vacation policy allows employees to take as many days off as they need, with manager approval.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Pager has partnered with a local yoga studio to provide employees with free classes. Annual memberships to Crunch Gyms are also available at a discounted price to employees.
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