Director of Professional Services at Riskified

| Greater NYC Area
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About Us

Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioral analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including Wayfair, Wish, Peloton, and many more. We're privately funded and VC backed, and our recent Series E round raised $165 million with a valuation in excess of $1 billion.

About the Role

Our merchants come in many shapes and sizes, span multiple software platforms and each one has their own specific data and order flows that have to be uniquely assessed. Our Integrations team handles the fast and reliable onboarding of new customers as well as supports the needs of our existing clients by utilizing extensive technical, business and data analytical acumen to help brand-name retailers to improve their eCommerce conversion, increase revenue, and reduce online fraud rates. 

We’re looking for a highly motivated tech and business savvy leader to manage a diverse group of talented data integration analysts and integration engineers. This group is responsible for ownership of the end-to-end integration process including designing the client integration flow, supporting new and existing clients with their technical needs, maintaining the health of our client data, building new tools and enhancing infrastructure to improve efficiency.

This individual will tie each of these functions into a cohesive strategy, grasping the reality of our merchants’ technical world and partnering with our internal Product, Dev and Data teams to customize our platform and provide the ideal solutions that will ensure success for our clients and, ultimately, Riskified.

What You'll Be Doing
  • Lead our technical integration strategy and vision and drive execution through collaboration with Product and R&D teams
  • Manage, mentor and coach a global integrations team across New York and Tel Aviv: defining the team’s strategy, goals, KPIs and execution plans
  • Ensure the success of our pilots by providing thought leadership on their strategy and execution, and doing what’s necessary to enable your team to succeed
  • Provide direct support to strategic clients, as needed
Qualifications
  • Demonstrated senior-level management experience that includes managing multiple client facing technical teams in global SaaS B2B companies, leading orgs over 20 people, building new functions to support scale, reorgs
  • Minimum of 15 years or more of experience in technical operations  and product (e.g., professional services, post-sales, Technical Account Management, integration teams, etc.) strongly preferred
  • Experience managing at companies with robust integration processes, API an advantage
  • Consistent track record of Enterprise client-facing experience
  • Experience working with data science, data engineering, or understanding and wrangling raw data sets in any language is preferred
Life at Riskified

We are a fast-growing and dynamic startup with 600+ team members between our offices in Tel Aviv, New York City, and Shanghai. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some NYC Benefits & Perks:

  • Fully-covered medical, dental, and vision insurance from your first day
  • Stock options for all employees, 401(k) + matching, commuter benefits
  • Catered lunch, team events, healthy snacks, yoga, pilates, soccer league, and more
In The News

Fortune Magazine: 25 Best Workplaces in New York

Announcing Riskified's $165M Funding Round

Inc Magazine: Best Workplaces 

Built In NYC: 100 Best Workplaces

Crain's: Best Places to Work in New York City

TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site

Calcalist: Riskified is the Most Promising Startup in 2019

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

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Technology we use

  • Engineering
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • KafkaFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWSDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases

Location

220 Fifth Ave., New York, NY 10001

An Insider's view of Riskified

How do you collaborate with other teams in the company?

As an Integrations Engineer, I sit with multiple stakeholders - the Customer, Sales, Product, Data Integrity, & Go-Live, to name a few. Whether a merchant has a new problem for us to solve or we're launching a new product, we maintain close contact to ensure we're on the same page, & deliver the best product & experience to our customers.

Jonathan

Integrations Engineer

How has your career grown since starting at the company?

I've been given the opportunity to work on increasingly larger deals that continue to stretch me in new ways. I've been able to work directly with the executive team and contribute meaningfully to the business. I feel valued and challenged on a daily basis and look forward to continuing to grow my career with the company.

Merrin

Account Executive

How do you make yourself accessible to the rest of the team?

I have weekly 1:1s with my team & quarterly 1:1s with all employees and they know they can come to me at any time. Making myself accessible to my team & the rest of the company is extremely important in my role and will always be one of my top priorities. It is important for employees to know they have someone they can trust & go to for anything.

Lorrie

Director, People Operations

What’s the vibe like in the office?

The vibe at Riskified is equal parts hustle and fun. Everyone is highly supportive and collaborative, which builds a genuine sense of unity in the office while making it very encouraging for everyone to excel in their positions.

Add in the amazing NYC views, adorable office dogs, and a well curated kitchen and you truly feel grateful to be here.

Arun

Director of Integrations

What are Riskified Perks + Benefits

Riskified Benefits Overview

Healthcare - Full medical, dental, and vision insurance from your first day
Stock - Stock options for all employees
Financial Benefits - 401(k) + matching with immediate vesting, commuter benefits
Professional Development - Customized training courses, company-wide learning, volunteering opportunities
Snacks and More - Fully stocked kitchen with healthy snacks, catered lunch, lunch stipend, weekly happy hours
Celebrations and Activities - Overnight getaways, team events, birthday breakfast, yoga, pilates, soccer, basketball, and more

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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