Director of Program Management
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!
In this role, you will head the R&D program management function for release delivery management at Bluecore.
As an enterprise multi-channel personalization platform, Bluecore is an industry leader. We are laser focused on building the de facto marketing platform for retailers to drive performance via personalization and operational efficiency in executing these programs. You will need to understand how marketers leverage the platform day-in and day-out, have customer empathy and ambition to make the platform the best retail personalization marketing platform.
What you'll be doing:
- Own the Program Management function at Bluecore; partnering with Engineering on the Software Development Lifecycle
- Be Customer Centric - Champion the customer. Build impactful relationships with the Product Management and GTM organization to enable that feedback into product planning and execution. We win when the customers win.
- Drive Execution - Collaborate within R&D and GTM teams to drive from concept to customer success. Own the roadmap execution and developer velocity goals for R&D.
- Drive Results - Double down on core competencies and help align both strategically and tactically in a growth focused environment. Foresee and plan around obstacles while remaining agile to adapt to opportunities.
- Grow the Team - Coach and develop the program management team for the next phase of growth for the business. Lead the organization to evolve to a data-driven, results-oriented, innovative, best-in-class program management organization.
What you bring to the table:
- 10+ years of program management experience in building large scale enterprise platforms
- 5+ years proven experience leading a program management team or department
- 5+ years experience building products in B2B SaaS; Martech and Retail CRM data domain matter expertise is a plus.
- Excellent written and oral communication skills, including experience in executive level business discussions and deep technical discussions.
- Ability to articulate the narrative around the business problem, product benefits, related positive business outcomes and execution path to get there.
- Strong passion for understanding and solving customer needs; proven experience translating customer insights into action.
- Customer-focused and data-driven decision making that delivers an exceptional customer experience and business value.
- Experience scaling an organization's product output through multiple stages of growth.
About Us:
Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using AI/ML, activates welcomed personal experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.
This comes to life in three core product lines:
- Bluecore Communicate™ a modern email service provider (ESP) + SMS
- Bluecore Site™ an onsite personalization product
- Bluecore Advertise™ a paid media product
Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.
We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.
At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.