Director of Project Management at Hyperscience

| Greater NYC Area | Remote
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Company Description
Hyperscience is transforming the future of work to elevate human potential. Our human-centered approach to automation enables a new era of human and machine collaboration that delivers dramatically improved organizational agility, without the legacy cost and burden of change management. By combining data, people, and processes into digital assembly lines, the Hyperscience Platform turns complex processes into simple, configurable workflows. Our industry-leading machine learning technology continuously learns and evolves, to involve humans only when needed. For more information, please visit www.hyperscience.com.

Job Description:
The Hyperscience Director of Project Management is responsible for leading a global team of Project Managers and delivering high quality service to our customers. The focus is in the implementation of Hyperscience products and services. The role offers the opportunity to have a positive impact on our customer community and the world as we provide automation solutions to a broad array of geographically and market diverse industries. 

In addition to leading the project management team, you will help develop and evolve our project management and implementation methodologies, executing change management within a global organization. You will need to easily communicate complex ideas to a variety of levels of sponsors, stakeholders, and end users. Influence and negotiation skills are critical, and you will need to drive transformation with little direct supervision.

Responsibilities

  • Build a world class project management team. Hire, coach and manage top talents.
  • Develop and own the Hyperscience project management methodology. Ensure the team is providing a standardized approach to project delivery.
  • Receive handoff from Sales and Customer Success of new deals/projects ensuring documentation, information and incidentals are present. The project management team then becomes the owner of that engagement.
  • Own the delivery of all items in the Statement of Work (SOW), leveraging resources across the company to make sure the customer experience is top notch and that projects meet client business objectives.
  • Ensure that the translation of client business and functional requirements and delivery of solution is performed according to standards and in compliance with contractual obligation.
  • Maintain the accuracy of project information within Hyperscience reporting systems and provide status reports on client projects and issues.
  • Develop relationships with all key stakeholders at Hyperscience, within and outside the CX organization, to better serve our customers and to ensure that projects are implemented at the highest possible level of quality. 
  • Demonstrate an effective execution of project reporting.
  • Serve as an escalation point for all issues project related.
  • Will demonstrate: Leadership Skills, Mentoring Capability, Accountability, Good judgment, Promotion of Hyperscience Project Management Methodologies, An ability to be assertive, Conflict Management.

Qualifications

  • 5+ years leading a team of project managers. 
  • Solid understanding of Professional Services and experienced delivering projects to external customers. 
  • Expert knowledge of implementation methodologies.
  • Experience leading technical projects from start to finish, focusing on value delivery.
  • Excellent communication skills to all levels of management and clients – written and verbal.
  • Exceptional interpersonal skills, a high degree of empathy, and the ability to build strong relationships with partners.
  • A general understanding of the technologies and architectures used for deploying web-based SaaS and/or on-premise enterprise applications
  • Ability to apply risk management strategies appropriately
  • Bachelor’s Degree in technical or business field or equivalent amount of experience and education; Master’s preferred
  • Knowledge and experience with business automation solutions is considered a plus.
  • Desired candidate is someone who thrives in a team-oriented, results-driven, and customer-focused environment, welcomes challenges, embraces change, is creative, can learn fast, and works well under pressure and with deadlines.
  • Proven ability to work on concurrent assignments with frequent interruptions and be able to meet strict deadlines.
  • Exposure to global cultures and diversity.

Benefits
- Top notch healthcare for you and your family
- 30 days of paid leave annually to help nurture work-life symbiosis
- A 100% 401(k) match for up to 6% of your annual salary
- Stock Options
- Wellness stipend
- Pre-tax transportation and commuter benefits
- 6-month parental leave (or double salary to pay for your partner's unpaid leave)
- Free travel for any person accompanying a breastfeeding mother and her baby on a business trip
- A dependent care stipend up to $3,000 per month, per child, under the age of 21 or parent over the age of 65, for a maximum of $6,000 per month total
- Daily catered lunch, snacks, and drinks
- Budget to attend conferences, train, and further your education
- $1,000 one-time-use WFH stipend and $75 monthly WFH stipend
- Relocation assistance

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our New York City office is located on the 45th Floor of One World Trade. Incredible views, open floor plan, and minutes from the Subway & PATH.

An Insider's view of Hyperscience

How does your team reward individual success?

Our monthly all-hands meetings invite public praise for employees that have gone above-and-beyond.

John

Talent Acquisition Lead

What projects are you most excited about?

We’re working on building a Machine Learning model that allows our customers to process more types of documents, which will help significantly with their workflow. I’m excited to visit customer on-sites to see how different customers use our product. We’re here to make people’s lives easier so understanding specific use cases is always valuable.

Sarah

Product Designer

What are some things you learned at the company?

I’ve been at Hyperscience for more than a couple of years now and seen it grow 4x(!) in that time. The two most important things I've learnt in my time at Hyperscience have been learning when to ask for help and bias for action -- most actions can be reversed; the only way to never break anything is to never actually do anything.

Akhil

Director of Machine Learning

How do your team's ideas influence the company's direction?

We operate a growth mentality across all aspects of our business. Every team member is expected to go radically beyond normal expectations. This requires bold ideas coming from everyone. Once we choose a path to follow, we will all get behind it, irrespective of whose idea it was.

Charlie

Chief Operating Officer

What makes someone successful on your team?

A successful member of our team is someone who shows up and gives 110% every day, is not afraid to ask for help and uses constructive criticism to better themselves. We represent the entire organization with new clients, and we’re excited to be the first touchpoint that works to understand their pain points and articulate our mission and value.

Lawrence

Account Manager

What are Hyperscience Perks + Benefits

Hyperscience Benefits Overview

Although benefits vary according to the specific locations (including factors such as national health systems and parental leave requirements), employees generally enjoy benefits such as 100% covered healthcare for employees and their dependents, 100% 401(k) match for up to 6% of annual salary, six months of paid parental leave or double salary to pay for partner’s unpaid leave, and dependent care stipend of up to $3,000 per month per eligible dependent (for a maximum of $6,000 per month total and up to a maximum amount of $72,000/year), 30 days of paid leave annually, and relocation and immigration support.

Offering these benefits gives talented employees an incentive to work for us. It also benefits our employees by significantly improving parts of their lives including healthcare, dependent care and retirement savings.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Hyperscience offers employees Medical FSA, Dependent Care FSA, Limited Purpose Health FSA (used in coordination with our HSA plan), as well as Mass Transit and Parking.
Disability Insurance
Hyperscience provides employees with short-term and long-term disability.
Dental Benefits
Hyperscience offers 2 PPO dental plans: a standard and premier plan. The standard plan monthly premium is covered by Hyperscience at 100%.
Vision Benefits
Hyperscience offers a rich and flexible vision plan, with eye exams every calendar year, and in-network and out-of-network discounts on frames, lenses, and contact lenses.
Health Insurance Benefits
We offer 2 PPO medical plans, and 1 HSA plan. All 3 plans provide employees with in-network and out-of-network coverage to allow for flexibility that best suit their own and their families needs.
Life Insurance
Hyperscience provides our employees with employer paid Life Insurance/ADD at 1x their base annual earnings, up to $250,000.
Wellness Programs
We offer many wellness and mindfulness programs through our 2 EAPs and other ancillary benefit offerings.
Team workouts
Our Culture Committee hosts virtual yoga & meditation classes each week!
Mental Health Benefits
We offer robust mental health, behavioral health, and substance abuse services through our medical plan offerings. We also provide employees with 2 Employee Assistance Programs that include dependents
Retirement & Stock Options Benefits
401(K)
Hyperscience provides employees with a 401k with pre-tax and Roth options.
401(K) Matching
Hyperscience matches 100% of contributions up to 6% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Hyperscience offers a child care and education stipend up to $3,000 per month, per child, under the age of 21 for a maximum of $6,000 per month total.
Generous Parental Leave
6 month parental leave (or double salary to pay for your partner's unpaid leave).
Flexible Work Schedule
Hyperscience provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Family Medical Leave
Hyperscience provides employees with all applicable state and federal leave policies and programs.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Hyperscience employees receive 30 days per year of paid time off annually (not including holidays and sick days).
Paid Holidays
Paid Sick Days
Employees receive unlimited paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Mass transit and parking FSA plans are available.
Stocked Kitchen
Parking
We offer parking FSA.
Relocation Assistance
Fitness Subsidies
We provide our employees with up to $80 per month for gym memberships, workout or fitness classes, gym equipment, and ongoing fitness subscriptions.
Home Office Stipend for Remote Employees
Employees can submit a one-time WFH reimbursement of $1,000, in addition to a $75 reimbursement per month on recurring items such as internet or stationery.
Professional Development Benefits
Job Training & Conferences
Annual individual budget for training.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $1500 annually for continuing education.
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We encourage everyone to take steps to expand their network and learn new things through our $1,500 Learning & Development stipend, cross-departmental knowledge-sharing, and regular (virtual) employee and team events.

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