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Engagement Manager

| Greater NYC Area

CLEAR transforms what is uniquely you – your fingerprints, your face, your eyes – into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, and where shopping is as easy as walking in and out of a store—without ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in nearly 40 U.S. airports and venues. With over 3 million members so far, CLEAR is the identity platform of the future, today.

CLEAR engages in a wide variety of projects for customers and partners, providing best practices, and obsessing about exceptional customer experiences. We are seeking an Engagement Manager to help us manage and deliver projects across a variety of business and technical landscapes.

What You Will Do:

  • Collaborate with business development, product, technology, training, and operations teams to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
  • Leverage formal project management and development methodologies on enterprise level engagements.
  • Apply knowledge and experience of project management best practices in an effective yet pragmatic way across large, complex projects.
  • Work cross-functionally and serve as the liaison between our clients and internal stakeholders, management, product, support, marketing, and operations teams.
  • Plan, organize and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.

Who You Are:

  • You love working directly with clients, you create and maintain long term relationships
  • You are a problem solver at core, with a strong bias for action
  • You like rolling up your sleeves as much as you like the big picture
  • You’re comfortable with a fast pace; we move quickly and are defining an entire industry
  • Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
  • Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer-facing technology.
  • 5-plus years Project Management / Engagement Management experience managing enterprise-level projects
  • Bachelor's Degree or equivalent experience.
  • Ability to travel to customer locations as needed.
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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.

Leah

Chief of Staff

What are CLEAR Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
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