Engagement Manager

| Greater NYC Area
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The Engagement Manager plays a pivotal role in maintaining client satisfaction and loyalty by ensuring the customer achieves exceptional value through the partnership with ActionIQ. He/she/they is/are responsible for driving forward the day-to-day relationship between ActionIQ and the customer, owning relationships with the customer stakeholders, leading meetings, follow-ups, task delivery, etc. The Engagement Manager is expected to help the customer set ambitious yet realistic business goals and ensure that all internal teams are aligned with these expectations. He/she/they will work closely with all departments within ActionIQ and have direct visibility with the executive team as the relationship owner with the customer.

Engagement Manager will work closely with the Engagement Director to take over ownership of established accounts. He/she/they will have the support of the Engagement Director to help maintain senior relationships at accounts and help push the account forward from a strategic level.

Key responsibilities include:

  • Serving as the primary point of contact between the customer and all internal teams
  • Setting, coordinating, tracking and delivering on commitments to customers
  • Contributing to the development, testing, execution and analysis of clients’ marketing strategies and customer programs
  • Representing the interests of the customer and advocating for resource allocations to deliver on expected deliverables
  • Maintaining strong relationships with the customer’s end user teams, including data, analytics, and marketing teams
  • Developing use cases and collecting success stories to expand platform usage and ensure customer success awareness at all levels within customer organization
  • Ensuring customer’s enthusiasm with relationship and referenceability of client with prospects
  • Coordinating and managing internal and external client meetings; responsible for daily/weekly communication with key contacts
  • Ensuring timeliness and quality of deliverables to customer and proper expectation management
  • Working closely with the Product, Design, and Engineering teams to provide feedback on behalf of the customers to help drive the future direction of the software

Requirements

  • Bachelor's degree or equivalent required
  • 2+ years of consulting/client services/system integrator company required
  • Strong analytical mindset
  • Experience with task management, preferably across multiple work streams in parallel
  • Experience working with large datasets, response metrics, trends, and marketing measurement methodologies
  • Strong communication, project management, organizational and interpersonal skills
  • Willingness to travel up to 30% of the time when back in office
  • Preferred locations: New York City, Chicago, San Francisco, Los Angeles and Dallas metro areas

NICE-TO-HAVES

  • Knowledge of SQL or other coding languages (e.g. Python). Note, the Engagement Manager is not expected to write any code, but the knowledge can be very helpful for technical conversations
  • Project management experience

Benefits

Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company!

Competitive compensation package, including significant equity component

Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)

Top health insurance benefits

Currently remote with expectation to be back in office Spring 2021.

Work from Home stipend to optimize office set up.

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background. Join us on our journey to build a product that will help our customers deliver memorable experiences that will drive loyalty and growth.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • MySQLLanguages
    • ReactLibraries
    • ImmutableJSLibraries
    • FinagleLibraries
    • SlickLibraries
    • EnzymeLibraries
    • MoleculeLibraries
    • PlayFrameworks
    • LuigiFrameworks
    • AnsibleFrameworks
    • TerraformFrameworks
    • MySQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • AbstractDesign
    • AirTableDesign
    • PendoDesign
    • MiroDesign
    • In-designDesign
    • After-effectsDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HarvestManagement
    • WordpressCMS
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

Location

Our headquarters are located in the heart of the Flatiron District. We are currently working remotely with plans to return to office in 2021.

What are ActionIQ Perks + Benefits

ActionIQ Benefits Overview

At ActionIQ, we offer unique benefits that cater to the whole person inside and outside of the office. We do not track PTO, but trust the employee to get his/her/their work done while also taking the right time away for self care. We make time to get to know each other, check in, and help each other achieve goals. We have daily offerings like meditation and coffee breaks; weekly all hands meetings that unite the company and foster transparency, and year long perks that cater to the whole person. We are focused on the long term more than the short term and are actively working and adapting to continue fostering a strong, united company.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
ActionIQ offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning

Additional Perks + Benefits

From covering the cost of a One Medical membership for all employees to ensure quality, affordable and accessible health care to commuter benefits and student loan refinancing, ActionIQ offers perks that take care of the whole person and their families, even furry companions.

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