Peloton
Peloton is the leading interactive fitness platform globally, with a passionate community of over 6.9 million Members.
New York , NY
Hybrid

Field Testing Associate Program Manager

Sorry, this job was removed at 6:04 a.m. (EST) on Tuesday, November 3, 2020
Find out who's hiring in Greater NYC Area.
See all Project Mgmt jobs in Greater NYC Area
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Peloton is seeking a Field Testing Associate Program Manager to join our Field Testing Team. This is a great opportunity to join an exceptional team of Engineers, Project/Program Managers and QA team working on the connected devices that are shaping our current and next generation products.

The Field Testing Associate Program Manager is responsible for understanding and troubleshooting issues from the perspective of the member and detecting trends across all forms of feedback.  This requires working with external vendors and supporting the Peloton cross-functional product team.

RESPONSIBILITIES

  • Coordinate all Field Testing Support efforts for a given project.  This includes, but is not limited to: reading and understanding the POR, communicating support requirements to other team members, helping to identify trends across all feedback types and work directly with Field Testing Program Manager on project status and progress.
  • Coordinate the tester feedback of large-scale tests containing up to three hundred participants.
  • Provide direct support to Peloton test participants through thoughtful and precise communication and thorough troubleshooting practices. Maintains friendly and helpful demeanor with testers at all times.
  • Coordinate with internal & external test participants and Peloton stakeholders as appropriate on the resolution of issues. Proactive in seeking assistance from other team members and stakeholders as required.
  • Review and analyze various forms of feedback including, but not limited to: Surveys, bug reports, and suggestion reports. Prepare daily and weekly summary reports displaying trends and progress against project goals.
  • Able to translate technical issues into high-level examples of customer impacting issues or situations.
  • Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Support the various needs of your Field Testing Program Manager.

REQUIREMENTS

  • 1-3+ years of experience working in a technical customer support environment, including experience working directly with product and/or engineering team.
  • 1-3+ years of experience in a CE company supporting new product launching & providing technical support executing in a fast paced environment.
  • Experience balancing new projects while executing active projects by effectively managing priorities.
  • Experience with highly confidential beta test participant recruitment.
  • Excellent team player with high emotional intelligence and active listening skills.
  • Excellent planning and organization skills: must be able to set priorities, develop work schedules, and monitor progress towards goals.
  • Strong presentation skills.
  • Understand technical issues and drive them to closure by bringing together key stakeholders for decision making.
  • The ability to multitask and thrive in a fast-paced environment and maintain a Can-Do attitude.
  • Self-starter who is able to identify gaps and opportunities to create more efficient processes.
  • Expertise with Google apps and the usual Powerpoint, Word and Excel.
  • Jira/Confluence and Centercode experience a plus.

ABOUT PELOTON

Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.

See More
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Peloton Perks + Benefits

Peloton Benefits Overview

At Peloton, we do not subscribe to a one-size-fits-all approach - our workforce is diverse, so our benefits must be, too. Our goal is to enable our team members to be their best, most authentic selves while providing inclusive benefits to them and their families in the moments that matter most. Peloton is proud to offer comprehensive health care, mental health benefits, childcare solutions, generous paternal leave, equity packages, and more to all full time team members. In the United States, we are proud to have recently extended our medicinal benefits offering to portions of our part-time populations at certain threshold of hours. All team members are eligible for a referral bonus plan, pre-paid legal assistance, product & appear discounts, and complimentary access to the Peloton digital app.

Culture
Volunteer in local community
Peloton offers paid Volunteer Time Off to enable and empower our team members to volunteer for causes that positively impact their communities.
Partners with nonprofits
Peloton has donated funds to organizations across a variety of causes, inclusive of Hunger Relief Efforts, Civil Rights Groups, and more.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Peloton's remote work program allows Team Members to work from home on occasion, as needed for them.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Peloton Employee Resources Groups are employee-led groups that foster a diverse and inclusive workplace aligned with Peloton's organizational mission, values, goals, business practices, & overall D&1
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Peloton employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of annual salary up to $10000 monthly maximum payout.
Dental insurance
Peloton's dental plan covers up to $3000 of expenses.
Vision insurance
Health insurance
Peloton covers up to 90% of premiums for high deductible health plans.
Life insurance
Peloton's Life Insurance is equal to 2 times an employee's annual salary with a minimum coverage of $100,000.
Pet insurance
Pet insurance is a voluntary employee-paid benefit.
Wellness programs
Team workouts
Peloton team members have free access to the Peloton digital product and can take workouts anytime!
Mental health benefits
Peloton partners with Lyra to provide mental health benefits to all employees, with 25 free sessions per year.
Financial & Retirement
401(K)
In addition to benefits that provide security for you today, you can make saving for the future easy with a 401(k) plan that allows you to save a portion of your salary towards retirement.
401(K) matching
Peloton provides employees with a 401(K) matching plan managed by ADP. We match 100% of contributions up to 4% of an employee's annual gross pay.
Company equity
Employee stock purchase plan
Our Employee Stock Purchase Plan (ESPP) is an optional program that allows eligible team members to use payroll deductions to purchase Peloton stock twice a year at a discount.
Child Care & Parental Leave Benefits
Childcare benefits
Peloton partners with Bright Horizons and Urban Sitters for Backup child care assistance. Subsidized child care & family care.
Generous parental leave
Parental Leave is a Company-Paid benefit which will pay your salary following the birth, adoption, or placement of a child. Up to 18 weeks total.
Family medical leave
Peloton provides eligible team members with up to 12 weeks of unpaid, job-protected leave per year.
Adoption Assistance
Peloton reimburses for eligible adoption expenses and 18 week of paid leave.
Vacation & Time Off Benefits
Generous PTO
Hourly team members receive between 10 to 20 days per year of paid time off based on years of service.
Paid volunteer time
Peloton employees receive 16 hours per year of paid volunteer time.
Paid holidays
Paid sick days
Team Members receive 48 hours of sick time up front.
Office Perks
Commuter benefits
Peloton offers pre-tax commuter benefits for all employees for both Transit and Parking.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Peloton hosts happy hours in our NYC Penthouse on occasion.
Recreational clubs
Relocation assistance
Peloton offers a comprehensive relocation policy for employees relocating.
Fitness stipend
Peloton is proud to offer all full-time team members an annual reimbursement of $500 for Wellness related events registration/sponsor fees.
Home-office stipend for remote employees
During these unprecedented times, Peloton offers remote employees the ability to reimburse purchases for their at-home office, not exceeding $500.
Onsite gym
Professional Development Benefits
Tuition reimbursement
Peloton has partnered with Gradifi to help pay down your student debt and pay for your children's future education.
Promote from within
Continuing education stipend
Peloton provides $5250 annually of financial assistance for certain education related expenses to foster & encourage the professional development of our team members.

More Jobs at Peloton

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about PelotonFind similar jobs like this