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Global Corporate Risk Manager

| Greater NYC Area
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We are reinventing global trade.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

We're looking for an Insurance & Claims Operations Associate to strengthen our client cargo insurance program. You will be the operational horsepower on our insurance and claims teams and be responsible for the day-to-day handling of client insurance claims. We're looking for someone who can streamline processes for our clients, vendors, and partners globally - all while making our teams more efficient by driving standardization and efficiencies within the insurance and claims program.

What you’ll do:
  • You will file First Notice of Loss with claim adjusters and submit all necessary shipping documents
  • You will monitor claim status and follow up with claim adjusters at broker and insurer
  • You will liaise with client and internal teams to gather all critical documentation to expedite claim settlement
  • You will maintain and update claim reporting, issue certificates of insurance to clients as needed, prepare and compile monthly insurance reports and assist with revamping the claims process
  • You will liaise with internal teams and external partners to get special insurance quotes for certain clients
  • You will develop and maintain claim and insurance reports and dashboards, assist business partners with acquiring necessary insurance documentation and collaborate with internal and external teams to drive ongoing excellence
  • You will complete special projects to support various Supply and Demand teams
What you’ll need:
  • 2-3 years experience in a claims handling, commercial insurance broking or risk management
  • Superior organizational talent - you love dotting i’s and crossing t’s
  • Client service focused attitude with experience serving customers needed
  • You master to-do-lists and love marking off checkboxes
  • Next-level attention to detail and follow-through
  • You are a master at running excel; entering and analyzing complex data sets
  • Love of red-tape and fine print is your favorite nighttime reading
  • You execute on your projects independently and on-time
  • Excellent communication, interpersonal, and organizational skills
  • Love to work as an integral part of cross functional team that
  • Have courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
  • Insane can-do attitude who loves to come in on ground level and help build an empire
  • BA/BS degree
Where you’ll work:

Investing your time with Flexport means having immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

We're in Chelsea near the Flatiron Building. We’re surrounded by world-class restaurants, great access to transit, and tons of inspiration!

An Insider's view of Flexport

What’s the vibe like in the office?

Our office can be described as positive and lively. The open floor plan allows collaboration to constantly flow amongst teams. In addition, we have private offices and phone booths when we need to hide away, focus, or have meetings with our teams.

Nicole

Senior LCL Associate

What projects are you most excited about?

The projects I’m most excited about are centered around people development. From our candidate experience, to onboarding, skill mastery, and promotions, it’s imperative that we challenge the status quo.

Jessica

Sales Development Manager

What makes someone successful on your team?

Be organized, intellectually curious, and ready to jump in and roll up your sleeves starting from Day 1.

Mike

Global Operations Manager

What is your vision for the company?

At Flexport, we want to make trade easier for every business. We support our clients by making international shipping easier and more efficient. For me, my goal is to create an office culture where people feel empowered in their roles, enjoy collaborating with one another, are challenged to solve real-world problems, and have fun while doing it!

Kaitlyn

NY GM | SVP Sales & Account Management

How has your career grown since starting at the company?

I've grown while working at Flexport because we're encouraged to learn new things, take on leadership roles, and to step outside of your comfort zone. This job has challenged me to constantly improve, both personally and professionally.

Sara

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Flexport holds an annual volunteer week for different offices to get involved within their local communities. Flexport also offers 10 hours of paid volunteer work each year!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Flexport NYC partners with awesome fitness organizations in the local area to hold monthly workouts for our employees!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Flexport has a fully stocked kitchen including unlimited snacks, cold brew, and kombucha on tap!
Happy Hours
Happy hours are hosted On occasion .
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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