Healthcare Navigator
About Eden Health
Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.
What you will be doing
As a Healthcare Navigator, you will have front-line access to ensuring a best-in-class concierge experience for our patients. You will be responsible for handling patient requests through our patient-facing app, e-mail, and phone. You’ll be expected to complete tasks efficiently and effectively while meeting our SLAs and maintaining high patient satisfaction. You will drive a high-touch patient experience by navigating them through the complexities of healthcare and exceeding expectations by going above and beyond during every patient interaction. You will be researching and connecting them with high-quality, in-network specialists, coordinating their appointments, requesting and releasing medical records, answering questions about their benefits and insurance plans, and resolving billing issues. As a Healthcare Navigator, you will be working closely with our medical providers and Virtual Navigators and report to the Manager, Member Experience.
This is a full-time, fully remote position that requires flexibility in working hours. The shifts vary within the windows of 12pm-8pm EST, Monday through Friday. In the future, team coverage will be expanded to cover weekends and the Healthcare Navigator will be expected to assist with shift coverage during this time.
What success looks like
- Think creatively to provide new solutions and improvements to our workflows
- Collaborate with our engineering team to develop new solutions for clinicians and patients
- Efficiently engage with insurance companies, outside specialists, and billing teams to fulfill our patients’ requests
- Accurate reporting of task management tools
- Providing timely communication and updates throughout your shift
- Update resources with current information gathered through research regularly
- Ability to withstand changes often
What you will bring
- A desire to provide the highest quality patient experience, because healthcare is hard
- An interest in using technology to deliver tech enabled primary care
- A team-oriented approach to health care
- Excellent verbal and written communication skills
- Positive, professional, and caring tone with patients
- The desire to be part of a fast-moving startup
- Humor, humility and openness to being profusely appreciated as a hero by our patients
Why Eden Health?
- Remote first company and culture
- Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
- Competitive salary and equity compensation package
- Medical, dental, and vision insurance and commuter benefits
- Dedicated Culture Committee led by CEO
- Learning and development budgets to help you grow and bond with your team
- Positive, inclusive, supportive culture cheering you on your journey
- Strong and quickly growing client base of America’s leading employers
Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.