Implementation Consultant (RTP or Remote, travel required)

| Remote
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We’re Onna: A passionate, hard-working team solving one of the biggest challenges facing today’s businesses — knowledge fragmentation. We’ve built the world’s first Knowledge Integration Platform to make enterprise knowledge more accessible, useful, and private. We help some of the world’s leading companies like Facebook, Slack, Electronic Arts, and Fitbit, to bring together fragmented knowledge from today’s most popular workplace applications. With our platform, teams can unify, protect, search, automate, and build on top of their organization’s proprietary knowledge, allowing them to leverage it in new and intuitive ways. 

Onna is engaged in an active phase of growth and we are hiring across our offices in New York City, Barcelona, Raleigh-Durham, San Francisco, London & Toulouse. We are thrilled to be able to welcome new team members from across the world to a work environment which is lighthearted, fast-paced, exciting, and flexible. We provide our people with the tools, resources, and outstanding leadership to take their career to the next level. If this sounds like an exciting opportunity, we want to hear from you!

We are looking for an experienced and highly driven Professional Services Implementation Consultant to join our Raleigh-Durham team.This role is also open to remote team members within the US! This role does involve occasional travel, and during certain times it may be up to 75%

As a member of Onna’s Professional Services team you will advise clients on how to implement Onna to achieve their business objectives.  You will work closely with Customer Success to ensure overall success and will coordinate with many internal resources including:  Sales, Success, Support, and Product.  

What you’ll do:

  • Serve as a subject matter expert on Onna’s platform assisting customers with training, architecture, and platform implementations
  • Understand customer’s business needs and IT strategy and assets to design appropriate solution architecture
  • Scope and potentially help develop custom-built application connectors and integration patterns to these endpoints
  • Project execution including planning, risk identification, and stakeholder management from launch through successful platform deployment
  • Mentor colleagues and serve as an internal subject matter expert on Onna implementation and various deployment models (GCP, AWS, Azure, on-premise, etc.)
  • Occasionally support business development activities through demonstrations, training, and client presentations

Who you are:

  • Familiarity with: Amazon Web Services, Google Cloud Platform, REST APIs, Slack, Box, Google Suite, Dropbox, Microsoft 365, Quip, Jira, Zendesk, Kubernetes, Docker
  • You have some experience with coding, such as Python or Javascript (or even PHP or Perl)
  • Knowledge of cloud architecture as well as on-premise IT landscape and ability to discuss general network configuration, including reverse proxies.  
  • 2 years experience with SaaS or on-premise software implementation in a customer-facing environment
  • Strong familiarity with application and data integration, compliance, knowledge management, information governance, and/or eDiscovery solution landscape
  • Outstanding verbal and written client-facing communication skills, and the ability to synthesize complex solutions to simplified explanations
  • Customer focus: you’ve got excellent issue identification skills and are a natural problem-solver with a desire to exceed customer expectations
  • As mentioned above, you’re able to travel when requested.  Certain times may require up to 75% travel.  

Benefits we offer:

  • Comprehensive medical, vision, and dental coverage
  • 401(k) with matching contribution
  • Flexible vacation and PTO policies
  • Monthly gym membership stipend
  • Professional development stipend
  • Monthly group activities
  • Commuter perks (location-specific)
  • Dog-friendly office (location-specific)

About the product & Onna’s funding: 

Our growing list of integrations includes the likes of G-Suite, Slack, Microsoft 365, Box, Dropbox and more. Our open API allows us to integrate with any cloud-based or on-premise platform, for optimal control and visibility into your most critical knowledge. Once connected to Onna, the potential use cases are limitless: Information Governance, eDiscovery, Compliance, Knowledge Management, are just a few ways Onna can empower organizations and their employees. 

In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital, as well as follow-up investments from Dawn Capital, Nauta Capital, and Slack Fund. 

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Onna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the location the position is posted.

All of your information will be kept confidential according to EEO guidelines. To view our privacy policy, please visit here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • AngularFrameworks
    • Machine LearningFrameworks
    • DockerDatabases
    • KubernetesDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CanvaDesign
    • AsanaManagement
    • ClubhouseManagement
    • GitHubManagement
    • WordpressCMS
    • ContentstackCMS
    • SeismicCMS
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • PardotEmail
    • SalesLoftEmail
    • PardotLead Gen
    • ZoomInfoLead Gen
    • LinkedIn Sales NavigatorLead Gen
    • LeadIQLead Gen

Location

202 Centre St, New York, NY 10013

An Insider's view of Onna

What’s the vibe like in the office?

Everyone in the office is super friendly and reachable. Collaboration and questions are always welcome, and not just because they have to be — our team genuinely wants to help each other succeed.

And now, we do all of this virtually!

Liz

Content Marketing Specialist

What's the biggest problem your team is solving?

Unlocking our client's knowledge and tearing down data silos between their teams. We aim to help our customers build a mindset around what their knowledge means to their team and how they can leverage it to be smarter, leaner, and more productive. We ultimately provide a service that answers the question, "How can we make our data accessible?"

Eddie

Customer Success Manager

How does the company support your career growth?

Working at Onna, I have the right team and tools in place for success when it comes to my career growth. Management does a great job providing clarity and giving me steps to succeed by having dedicated training that supports and encourages career growth. The leaders always make time to help out with growth.

Margarita

Business Development Specialist

How do you empower your team to be more creative?

We empower our teams by trusting in them and giving them autonomy. Trusting in your employees to make the right decisions and putting them in positions to succeed is important in fostering great collaboration and a feeling of empowerment.

Eric

VP of Product

How does your team reward individual success?

Celebrating individual success, as well as our team wins, is an important part of our culture. From sending a note on our #kudos Slack channel to giving shout outs at our All-Hands meeting, our team takes the time to celebrate and highlight wins. Additionally, each Onner gets special rewards on their Onnaversary (anniversary) and birthday.

Mayda

Chief of Staff

What are Onna Perks + Benefits

Onna Benefits Overview

We’ve entered a new era of remote work, where our day-to-day is now virtual, and Onna is committed to adapting to embrace this change.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
DE&I & Leadership Committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Onna hosts company outings Monthly.
Free Daily Meals
Employees get free lunch on Friday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Onna's pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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