Cedar

Cedar is a patient engagement platform that elevates the patient experience beyond clinical care.

New York, NY

Remote

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Project Mgmt//

Implementation Lead

Cedar

| Greater NYC Area | Remote

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The Role

Cedar is improving the healthcare financial experience. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.

The Implementation Lead is the conductor of the Client product implementation. After a successful handoff from sales, the Implementation Lead coordinates key internal team members to drive project development, coordination and implementation. They act as a key partner to the Client’s project team to facilitate full alignment on project expectations, timeline, strategy and SLAs. They ensure internal team members are fully aware of their project responsibilities, and set them up successfully to deliver on project requirements.

Responsibilities

Accountable for the overall success of Cedar implementation for assigned clients
Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, efficient and high quality delivery; partner with Solution Architects and Engineers to execute implementations
Form strong and productive working relationships with client counterparts, keeping both parties on track towards achieving mutual goals
Work autonomously and creatively in navigating and overcoming obstacles that you encounter, partnering with client counterparts and relevant internal team members to reduce barriers to success and mitigate risks
Use your implementation experience to actively build and refine tools and resources to support Cedar implementations
Build strong feedback loops and serve as the voice of the customer to internal partners to advise improvements to Cedar’s platform and delivery approach

Skills & Experience:

6+ years experience in a client facing project management, consulting or operations role
Proven technical interest and ability to manage sophisticated, cross functional projects
Prior experience working with engineering and product teams a plus
Experience working with hospital systems and/or payors; Revenue Cycle Management expertise a plus
Ability to build efficient process and systems based on operational findings to enable scalability of delivery
Tactful relationship-building skills demonstrated to influence both internal and external parties to accelerate progress towards Cedar’s goals
Growth mindset that translates into a steadfast focus on continual improvement, both personally and for the organization
Self starter with the ability to thrive in an entrepreneurial environment and go above and beyond expectations
Comfortable operating within a multifaceted work environment and executing in situations where paths are unchartered
Capacity to work cross-functionally, and prioritize work in a fast-paced environment
Passionate about Cedar’s mission of improving the healthcare financial experience

What do we offer to the ideal candidate?

An opportunity to work on a platform that is scaling very rapidly with 200,000 engaged patients a day as of September 2020
A chance to join a high-growth company at an early stage
The ability to impact the growth of our company, we value all comments and suggestions
Visibility across teams and interaction with multiple departments
Competitive pay, employer-paid healthcare, stock options
Daily team lunch and unlimited healthy snacks at our NYC office

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Where we are

We're located in the lovely West Village with easy access with great local restaurants, shops, and bars!

Technology we use

Engineering

- JavascriptLanguages
- PythonLanguages
- ReactLibraries
- ReduxLibraries
- DjangoFrameworks
- PostgreSQLDatabases

Amol Patel

Software Engineer III

RISING UP

Mapping a path for development and promotions

Just one year after he started at Cedar, Patel was promoted from a software engineer II to a software engineer III. He credited this quick jump to the development plan he and his manager created, which outlined the projects and work he needed to accomplish to achieve this promotion. Now, he plans on using that same model of success for his next goal: becoming a tech lead.

My team trusted me and gave me the opportunity to work on larger and challenging projects, which helped me grow and learn in ways that are invaluable.

Diana Ye

Product Design Lead

ACTUAL IMPACT

Working to solve real-world problems

Ye loves how easy it is to connect the work she does at Cedar to its impact on patients’ lives. Recently, she and her team spoke with a diverse group of millennial patients in a study to better understand their frustrations with the healthcare system and bill-paying process. Ye said it's humbling to think about the wide scope of people Cedar can reach.

One of the things we like to say at Cedar is that ‘everyone is a patient,’ which means everyone is a potential user.

Luis Serota

Software Engineer

BUILDERS AND INTEGRATORS

Building reliable tech that affects countless patients

Serota recently worked on an integration with a healthcare provider that serves millions of patients annually. That meant the integrity, reliability and security of the integration were more critical than ever because one bug could impact thousands of people. His team built an engine that interfaced with and processed data from multiple resources simultaneously, giving the client greater insight into their patient experience.

I consider myself incredibly fortunate to be a part of a team that’s passionate about building infrastructure as dynamic and horizontally scalable as ours.

What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar gives you an opportunity to solve a problem that affects millions of patients annually! We offer competitive pay, employer-paid healthcare, and stock options. Cedar also offers a spacious, sun-lit Manhattan office, free lunch, healthy snacks, cold brew and kombucha on tap. We offer creative and engaging cross functional activities and events, game nights, unlimited PTO and so much more!

Culture

Volunteer in local community

Cedar partners with River Fund to offer in person volunteer initiatives as well as mentorship pairings through iMentor. Our engineers have also led coding classes for kids as well as meetups.

Partners with Nonprofits

Cedar is proud to partner with Path Forward, a non profit on a mission to empower people to restart their careers after time spent focused on caregiving, along with River Fund & iMentor to name a few!

Friends outside of work

Eat lunch together

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Open office floor plan

Diversity

Documented equal pay policy

Unconscious bias training

We offer annual unconscious bias training for all employees.

Diversity manifesto

Hiring Practices that Promote Diversity

We partner with SeekOut, Shift and Path Forward as well as the Grace Hopper program at Fullstack Academy to ensure we provide opportunities for underrepresented groups.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Cedar employees can contribute up to $2,750 annually

Disability Insurance

Cedar’s policy covers 60% of the employee’s salary up to $2500 weekly.

Dental Benefits

Cedar covers 75% of employee only coverage and 50% dependent coverage on the Value Plan with a buy-up option to the Standard Plan capped at the Value contribution.

Vision Benefits

Cedar covers 75% of employee only coverage and 50% dependent coverage on the Standard Plan.

Health Insurance Benefits

Cedar covers 99% for employees and 50% dependents on the EPO 1000 and HSA 2500 base plans, with a buy-up option to the PPO 20 and EPO 25 capped at the base plan contributions.

Life Insurance

Cedar covers a Flat $50k policy for Life Insurance for each employee.

Pet Insurance

Employee can purchase pet insurance at a discount of 10% through Pet Plan, however the percent of coverage is decided by the employee when they enroll.

Wellness Programs

Cedar created a wellness directory with resources & information on topics like nutrition and meditation. We offer seminars & group sessions with a holistic psychologist among many other offerings.

Mental Health Benefits

We offer well being bundles through our PEO for services like Headspace, Ginger, Springhealth and more. Therapy is covered under our insurance and provide easy access to these resources.

Retirement & Stock Options Benefits

401(K)

Company Equity

Performance Bonus

Child Care & Parental Leave Benefits

Generous Parental Leave

Cedar offers generous parental leave agreed upon by the caretaker and their manager.

Flexible Work Schedule

Remote Work Program

Cedar offers a very flexible remote work program, both pre-COVID and after.

Family Medical Leave

Cedar offers family medical leave for employees. The details of the leave are determined by the employee and their manager.

Company sponsored family events

Cedar offers family events like bring your kids to work day and lunch hour zoo animal show tell.

Vacation & Time Off Benefits

Unlimited Vacation Policy

Sabbatical

Cedars sabbatical offerings are determined on by the employee, their manager and our Head of People.

Paid Holidays

Paid Sick Days

Cedar offers unlimited sick days to all full time employees.

Perks & Discounts

Beer on Tap

Casual Dress

Cedar encourages employees to bring their full selves to work and this includes their attire.

Commuter Benefits

Cedar offers pre-tax commuter benefits for all full-time employees.

Company Outings

We offer company outings and events monthly, including our annual company retreat.

Free Daily Meals

Cedar partners with local farm to table caterers to offer healthy lunch everyday and encourages employees to sit together, when possible. We also offer high quality healthy snacks and drinks.

Game Room

Cedar loves games! Although we don't have a designated room, we spend hours playing games in the office and remotely. You will find our sets of corn hole out for our in-office happy hours too!

Stocked Kitchen

Our kitchen is stocked full of snacks and drinks for every desire! Some of our favorites are cold brew, kombucha, rotating craft beers, fresh fruit, yogurt and every kind of chip you can imagine!

Happy Hours

Fitness Subsidies

Our insurance offers a $200 reimbursement twice a year for attending 50 or more fitness classes every six months.

Home Office Stipend for Remote Employees

Cedar has a remote work policy that allows for employees to set up an ergonomically friendly workstation at home.

Professional Development Benefits

Job Training & Conferences

Cedar offers each employee their own learning & development budget to attend conferences and take trainings for their interests, in addition to the company-wide L&D budget for onsite training and more

Diversity Program

Lunch and learns

Cedar hosts lunch & learns monthly. This allows employees to present in-depth on projects they're working on or for the occasional guest invitee to teach the team about a topic of interest.

Cross functional training encouraged

Promote from within

Mentorship program

Our mentorship program pairs folks based on shared interests and goals, from the same team or cross-functionally, and emphasizes building mutually beneficial relationships for professional equity.

Online course subscriptions available

Customized development tracks

Paid industry certifications

Additional Perks + Benefits

We take great pride in making our employees' wellness a top priority, and given the emotional toll of this pandemic, we created opportunities to talk openly about mental health and wellbeing.

We created a directory with resources for mental and physical wellbeing, emphasizing benefits offered through our health insurance. The directory covers topics such as managing grief, therapist information, nutrition & water intake, and resources on talking to children about current events. We want to take a holistic approach and include resources that appeal to everyone, so we also included information on remote alternative wellness offerings, including reiki, sound healing, meditation and yoga - we are even offering a remote sound healing session this winter for the company!

In response to feedback that people were missing human connection, we went beyond the Zoom happy hour and teamed up with a clinical psychologist who takes a holistic approach to functional medicine. She had not previously offered these kinds of services to an organization like Cedar, and together we built out workshops for caregivers around navigating remote schooling, and manager workshops around remote leadership.

We have received an outpouring of positive feedback for the innovative approach that Cedar has taken to support employees during these challenging times - and our employee engagement data mirrors this response. Our employee Net Promoter Score (eNPS) rose to 49 and our overall engagement score rose to 8.3 (out of 10), demonstrating that small but innovative investments in your people can make all the difference! Although our tight-knit team is eager to be in-person again, we are proud that we were able to make our employees’ remote experience a positive one.

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An Insider's view of Cedar

What’s the vibe like in the office?

The vibe is relaxed and pleasant. Everyone is very approachable, incredibly helpful and easy to talk to. Whether catching up with the early morning crew getting coffee in the kitchen, sharing communal lunch or after hours, we are given opportunities to form strong connections with the entire team. We are so fortunate to have such a strong culture!

Vic

Controller

What does your typical day look like?

Before Cedar, I never thought I could be an educator. Whether it’s over phone or chats, I’m able to share my knowledge of medical billing to ~25 patients a day. I help patients understand and resolve their bills and in turn, they share feedback on improvements we can make. It’s great to know that I’m making a difference in transforming healthcare!

Emmeline

Sr. Patient Success Advocate

How has your career grown since starting at the company?

When I started, I was in grad school and didn’t have relevant work experience. As Cedar has grown, I’m proud to say that I’ve grown right along with it, taking on increasing amounts of responsibility while feeling supported and guided with numerous career pathing efforts such as development plans, frequent feedback, and leveling for my role.

Majdou

Organizational Development Lead

What is your vision for the company?

My vision is to achieve our mission with integrity and compassion. Too often, what’s good for people is at odds at what’s good for business. I am certain we can build a winning product and a winning organization rooted in doing what’s right for patients, our clients and our team team members.

Liz

Head of People

How does the company support your career growth?

As we scale, Cedar moves from a “multi-hat generalist” type of organization to a core competency specialist organization. With the scaling that is happening, there are opportunities for career growth in all departments, and leadership is very supportive in exploring interests and finding a good fit that is mutually beneficial.