Who we are

With a recent Series E raise of USD$325M from top investors like Tiger Global, Rokt is poised for rapid growth as we prepare for our IPO. Come join our growing team - operating in 19+ markets worldwide, with its headquarters in NYC, and a major R&D hub in Sydney. Listed as ‘Great Places to Work’ in the US and Australia, Rokt’s ecommerce technology helps companies like Live Nation, Groupon, Staples, Lands’ End, Fanatics, GoDaddy, Vistaprint and HelloFresh seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Our award-winning culture is guided by our five core values: Smart with Humility, Own the Outcomes, Force for Good, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work.

Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About the Role

Implementation Managers at Rokt are specialists that focus on supporting eCommerce brands during the onboarding process, managing the Rokt customer lifecycle from pre- to post-launch.

As a key part of our go-live process, Implementation Managers focus on getting our customers integrated correctly and efficiently to ensure success over a long-term partnership.

Outcomes and Responsibilities

• Implementation Managers are responsible for managing each client through all phases of onboarding
• Serve as a project manager for all aspects of the launch
• Coordinate with internal Rokt teams to ensure all aspects of the launch are documented and actionable
• Execute the agreed-upon solution with our clients to hit their objectives and develop the foundation for long-term success
• Handle all client issues in a thorough and timely manner
• Collaborate cross-functionally to improve the client onboarding process
• Create a feedback loop for lessons learned through implementation to other stakeholders at Rokt

Capabilities & Requirements

• 3-5+ years experience in similar roles at cloud SaaS, Martech, Adtech or eCommerce businesses
• Ideal candidate will have an energetic and entrepreneurial attitude
• Hyper-organized and able to manage competing priorities with multiple clients
• Detailed-oriented and bold enough to suggest alternative methods for ultimate client success
• Ability to pick up technical and digital marketing concepts quickly
• Basic understanding of web development (HTML, Javascript) and eCommerce integration technologies
• Project management expertise a plus
• Must be willing to work full time in the New York office

Benefits

• Force for Good. We actively invest in the growth of our people and strengthening of our communities. Our NY Office is 100% vaccinated to keep our employees and community safe and healthy. This includes all Rokt’stars, clients, contractors, vendors and suppliers who will be onsite at the Rokt New York Office.
• Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high performing, high-velocity culture - we only want the brightest and the best.
• Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
• Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also believe taking time off in sync with one another is important. As such, we shut down our offices every year in late December/early January for two weeks, partially sponsored by the company. We also offer a paid Rokt’star Sabbatical for employees who have been with us 3 years or more.
• Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. And our NYC Office allows dogs in the office!
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside.
• See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - Tokyo, New York, Singapore, Sydney.
• We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

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