Implementation Manager

| Greater NYC Area

Quovo is a data platform providing insights and connectivity for millions of financial accounts across thousands of institutions. Today, hundreds of platforms and millions of end-users rely on Quovo's technology for account aggregation, bank authentication, and ongoing insights to build better financial futures.

A Quovo Implementation Manager leads enterprise-level integrations of our platform and products. The Implementation Manager will create and own detailed project implementation plans, structures and realizes solutions, and manages client communication as part of a collaborative team dedicated to outstanding client service; all while working cross-functionally with technical teams to deliver on tight integration schedules. Flexibility and the ability to move seamlessly between business development, operations, and development contexts is extremely important to success in this role.

Responsibilities:

  • Full ownership and accountability of new customer implementations, on-time delivery, planning, communication, and client results
  • Requirements gathering, scoping and effort estimation in coordination with Business Development, Operations, and Development teams
  • Comprehensive client communications, including implementation team coordination, business sponsor status updates and internal updates
  • Execution on deliverables in close partnership with technical teams
  • Creation and maintenance of project management documentation and client facing collateral
  • Partner with Enterprise Sales, Account Management, and Marketing teams to identify account expansion opportunities

Requirements:

  • 6+ years experience as a consultant or in a client-facing project management role
  • Proven track record of managing technically complex projects in a fast paced environment with competing deadlines
  • Ability to think critically and creatively about solving client problems in both technical and business contexts
  • Exceptional client communication skills including the ability to facilitate discussions and advocate new ideas to stakeholders
  • Comfortable managing customer relationships and taking a proactive position while navigating multiple stakeholders in a complex, cross-functional environment
  • Strong sense of ownership and overwhelming desire to deliver the best experience possible for clients 
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Technology we use

  • Engineering
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    • Microsoft SQL ServerDatabases
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Location

In the middle of New York's tech community, Plaid is nestled in the heart of the Flatiron District.

An Insider's view of Plaid

What’s the vibe like in the office?

We have chess boards littered around the office. I'll be sure to get up throughout my day and play a couple moves, but one of the best parts of my day is how engaging and diverse the conversations I have and the connections I get to exercise are. Quovo promotes an open and accepting work environment that makes even Mondays a good day.

Aaron

Back End Developer

What's the biggest problem your team is solving?

Our tech is widely applicable across the the wealth/payments/lending/tech industries. Given the massive opportunity ahead of us, the biggest "problem" for a small but growing BizDev team is prioritizing which market/vertical/industry to tackle next. That's what makes working here so challenging and exciting - every day is different from the last!

Yelena

Partnerships Director

How does the company support your career growth?

There is a widespread understanding at Quovo that everyone wants to continuing building out their skill sets to fuel career growth. Managers help facilitate this by enabling their direct reports to pursue their interests and try new things. They also make sure that you’re always a bit out of your comfort zone -- the best way to keep developing.

Hayden

Marketing Associate

What are some social events your company does?

There are always fun events happening at Quovo! My favorite (so far) was the annual company hike. We also have regular lunch scrambles that are great for getting to know people from other teams, which is especially important since we are growing so fast. Happy hour every Friday is guaranteed to be a great time!

Sasha

Business Development Associate

What are Plaid Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
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