Implementation Manager

| Greater NYC Area

About the Custora Success team:

Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, and it has also led to an explosion of metrics to track, measure, and optimize. Opens, click-throughs, likes, retweets, conversion rates: today’s retail marketer is resource-strapped and scrambling to execute on dozens of competing priorities. Overwhelmed with a flood of customer data, companies are looking for customer analytics software that will go beyond just reports and dashboards. They’re seeking platforms that will help them make decisions and take action. Enter Custora.

The Customer Success team represents Custora by supporting, strategizing, and executing with retail marketing teams to optimize their marketing actions through the use of our software. Customer Success team members are also responsible for applying their understanding of customer needs and the retail landscape to help Custora develop new features and improve the utility of the product. We are excited to work with some of the smartest retail teams in the business (J.Crew, Crocs, Bonobos and more), and are passionate about building the future of marketing!

It all starts with a seamless, effective and thoughtful integration…

Things you’ll do:

  • Lead the charge on the customer onboarding process at a fast-growing company. You’ll learn the ins and outs of the implementation workflow and will continuously improve this very important part of our customer lifecycle
  • Own project management of integrations for onboarding customers from start (understanding data requirements) to finish (finalizing data validation)
  • Interact directly with customers to drive high-quality and time-efficient integrations
  • Work collaboratively and efficiently across the Sales, Customer Success, and Tech functions to ensure you have the right inputs and drive momentum on all internal tasks related to onboarding
  • Employ continuous improvement to drive faster “Time to Value” and deliver an excellent onboarding experience for customers

Things you have:

  • 3-5 years of professional experience in tech, retail, e-commerce, marketing, or a related field.
  • 3+ years of project management or similar implementation experience… you know how to get things done
  • Track record of working cross-functionally with technical and business stakeholders, both internally and with customers, in order to drive successful implementations
  • SQL and grep wizardry… bonus points for R experience
  • Knowledge of FTP servers, Amazon S3, and relational databases as well as associated tools (for example: FTP clients, SequelPro).
  • Direct experience effectively communicating technical concepts to non-technical people (you may have been called a data geek once or twice in your life… and you happen to love talking to people)
  • Big picture thinking to assess and recognize how actions taken during the onboarding process can have positive effects on downstream insights and marketing actions
  • You dig and have a demonstrated understanding of CRM and marketing KPIs
  • You have numerous methodologies to keep you on top of all your tasks, and you always make sure you get what’s important done first!
  • You’re a person who thrives with many projects on your plate and deadlines to meet. It invigorates you and gets you pumped to go to work everyday
  • Experience reading technical documentation (API specs, business requirements documents, etc.) to identify solutions to problems. You aren't afraid to take the initiative to dive into documentation and can even create technical documentation for our customers/internal team members.

Oh, the places you’ll go!

  • Join at the ground level and be an instrumental part of the growth of a fast growing tech startup.
  • Shape Custora’s customer onboarding workflow and processes and be an instrumental part in delivering a top-notch onboarding experience
  • Learn the ins and outs of CRM, digital marketing, e-commerce, retail, and SaaS businesses
  • Work with an awesome, close-knit team of engineers, designers, consultants, marketers, and data scientists

What it’s like to work here:

  • On Monday we eat and meet as a team to chat projects and progress.
  • We’re 70+ genuinely nice people. We work together (to varying degrees) and experiment with (figure out) how to do things. It’s an amazing environment to both explore your professional interests and shape your career trajectory.
  • We move quickly. You build something and the next day it comes to life. You see and feel an immediate impact with the collective efforts of the team.
  • We’re building a company and a team we love. We’re in it for the long run.
  • Read more about what makes us, us here.
  • Find out more here or here.

The perks

  • We’re a flexible work environment.
  • Competitive salary and meaningful equity
  • Health, dental and vision insurance (100% covered)
  • Free lunch every day, plus free water — hot and cold!
  • Unlimited vacation: take as much time as you need (we recommend at least 3 weeks)
  • Monthly unlimited MetroCard.

Custora is an equal opportunity employer. We value diversity. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, disability status, or socioeconomic status.

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We're a skip from Bryant Park in the heart of the Garment District, with easy access to all the trains and an outdoor terrace overlooking Manhattan.

An Insider's view of Custora

What are some social events your company does?

Twice a year, we close daily Custora operations so we can build stuff as a team. Like traditional hackathons, there's a time limit, and at the end of the 24-hours, we get together and share what we've made. It's amazing what can be done in 24-hours; we've written songs, made music videos, crafted hiring plans, built features. Lots of things tu

Erin

Head of People Operations

What projects are you most excited about?

Growing the company in a sustainable way and thinking about how to continuously bring in diverse talent and perspectives that will not only create the best work environment but also build the best products and experiences for our customers.

Nathalie

Talent Acquisition Lead

How has your career grown since starting at the company?

I joined Custora after having spent time in finance and consulting. While I joined on Success team, just a year in, I was encouraged to follow my passion for product development. The ability to map your own career trajectory and have such a big impact makes Custora an amazing place to come to work every day!

Nitika

Product Manager

What unique initiatives do you have that encourage innovation?

Our product development process at Custora encourages innovation across multiple teams, not just engineering and product. Team members across the org have the ability to pitch product and development initiatives which we get to vote on and decide as team what gets built and what get prioritized.

Jon

Co-Founder, CTO

What does career growth look like on your team?

Career growth at Custora is very customized but also a big priority into how we develop. As a part of new hire on-boarding, you have the ability to build a career map and work with your manager on creating goals and outcomes.

Nathalie

Talent Acquisition Lead

What are Custora Perks + Benefits

Custora Benefits Overview

We pride ourselves on making the Custora work environment one that people feel supported and appreciated. We offer generous benefits across the board and incorporate them into our compensation packages in a holistic way.

Health Insurance & Wellness Benefits
Dental Benefits
100% coverage
Vision Benefits
100% coverage
Health Insurance Benefits
100% coverage
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Lunch provided daily!
Happy Hours
Often offsite and more often at our office bar and terrace
Pet Friendly
Professional Development Benefits
Job Training & Conferences
We provide an annual stipend for personal & professional development workshops and classes.
More Jobs at Custora2 open jobs
All Jobs
Operations
Project Mgmt
Project Mgmt
new
New York
Operations
new
New York