Implementation Manager at Trustpilot

| Greater NYC Area
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At Trustpilot, we're one of the world's most powerful online review platforms. Originally founded in Denmark, our mission is to inspire ever-improving experiences for consumers and we are currently searching for am Implementation Manager to join our team in New York.

About the Role

The Implementation Manager is tasked with ensuring that every Trustpilot customer has an ideal onboarding experience by facilitating a smooth transition from Sales to Customer Success. 

The Implement Manager provides proactive technical support and guidance throughout the lifecycle of a customers subscription with Trustpilot. The Implementation team is a client’s first impression of what it’s like to be a Trustpilot customer, as well as their first experience working with the Trustpilot Customer Success team, so it is mission-critical that this interaction is positive, efficient, and demonstrates the team’s above-and-beyond mentality.

Core Responsibilities 

  • Ensures small and medium sized customers experience a smooth handover from Sales to Customer Success by providing a comprehensive walk-through of the Trustpilot platform, troubleshooting various integration options and providing overall guidance throughout the technical setup of our product
  • Provides product and best practice training, as well as technical and ad-hoc support to new and existing customers 
  • Supports our Customer Success team and Sales team on pre and post-sale activities including our Free Trial program 
  • Successfully integrate around 20-30 new clients per month by ensuring that each customer integration is set-up to maximize the value of our product
  • Work with our Product Managers to ensure continuous improvement of our product adoption efforts; regularly work alongside the Sales, Marketing, Support, and Account Management teams
  • Reports to the Manager of the Implementation Team 

About You

  • 4 year degree required 
  • 2-4 years of Customer Support experience in the technology or marketing verticals
  • Comfortable learning new technology/systems quickly and efficiently
  • A command of HTML/CSS 
  • Skilled in Javascript, Python or other scripting languages; REST API experience preferred
  • A basic understanding of e-commerce and digital-marketing
  • Excellent time management skills; ability to independently stay organized under a large workload while also building customer relationships 
  • Proactive and seeks opportunities to learn and improve existing processes
  • Fearless in calling customers to support them and their adoption of Trustpilot Tools
  • Thrives in a performance-oriented environment

We Offer:

  • The opportunity to be a key player at a rapidly expanding global technology company
  • Competitive base salary plus bonuses
  • Full benefits & 401k
  • Paid family leave
  • Free lunch Fridays and bagel Mondays
  • Cold brew on tap
  • Office wide ski days and charity events
  • Chance to win a spot at President’s Club vacation trips - our next one is in Italy this fall!

About Trustpilot

Check out our office on Built In and The Muse!

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 65 million consumer reviews of 299,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue. 
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 750+ employees represent 40+ different nationalities.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM


We're steps away from Madison Square Park, where Trusties will often take walks or eat lunch. Countless bars and restaurants are close by!

An Insider's view of Trustpilot

What are some social events your company does?

One of the great things about Trustpilot is how involved our team is inside and outside of work. Whether it is a happy hour, our kickball league, or fundraisers and drives sponsored by TWIL (Trustpilot Women In Leadership), you can expect to be a part of a hard working and fun loving group!


Account Executive

How do you collaborate with other teams in the company?

We have team members in NYC, London, and Copenhagen which may seem tough to collaborate across all 3 time zones, but we all do a great job keeping in touch via Slack, e-mail, and Hangout Meetings. I enjoy working with a global team because it's allowed me to learn more & gain a new perspective.


Social Media and Community Manager

What does career growth look like on your team?

Every quarter there have been promotions amongst my team - and we always prefer to promote from within. There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.


Senior Customer Integration Engineer

How do you make yourself accessible to the rest of the team?

I always have a scheduled 1 on 1 every week where it is their time and not mine to ask questions or discuss topics on their mind. With technology today, communication is so important to be comfortable through several channels, so the team has my cell number and we are chatting on Gchat or Slack throughout the day.


Senior Manager, Support

How does your team reward individual success?

Individual success does not go unnoticed on our team. The people here make it enjoyable to come into work, be collaborative and crush your goals. Trustpilot is always finding ways to reward your individual success, whether it is a dinner or a trendy gift. You also have to prepare for all the high fives!


Partner Development Manager

What are Trustpilot Perks + Benefits

Volunteer in local community
Partners with Nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Friends outside of work
Eat lunch together
Intracompany committees
We have both an Environmental Club and also a Trustpilot Women In Leadership organization, that promotes events and volunteer opportunities both in and out of the office.
Open door policy
Team based strategic planning
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 5 days per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

President's Club twice a year - Europe in the summer and the Caribbean in the winter. Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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