Implementation Project Manager at Prove (Formerly Payfone)

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About Prove 
Prove is the modern platform for continuous identity authentication and is used by over 1,000 enterprises and 500 financial institutions including 7 of the top 10 U.S. banks. Prove’s cloud solutions and mobile intelligence -driven APIs can be easily orchestrated to increase Approve Rates to over 90%, enabling companies to authenticate customer identities accurately, effortlessly, and privately, while mitigating fraud. Prove’s solutions are available in 195 countries. For the latest updates from Prove, follow us on LinkedIn
As we continue to scale our company, we are looking for people who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly and make intelligent decisions. The work is challenging and requires not only smarts, but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.
Prove has big plans; we’re excited and optimistic about the future. If this sounds like a career for you – come check us out.
As an Implementation Project Manager you will own the critical early phase of the customer lifecycle, onboarding Prove’s new clients, and working with Customer Success Managers and Implementation Engineers to deliver great results. You will be responsible for driving the post-sales process and making sure they move from contract signature to revenue live. The ideal candidate will have experience managing complex projects, facilitating client conversations, and collaborating cross-functionally to set up clients for success. Additionally, you will help improve the implementation process and experience, and work with key internal teams to enhance our systems.

What You Are Responsible For

  • Own the onboarding and implementation process for individual clients, setting them up for a successful partnership and accelerating their “revenue live” status
  • Collaborate with internal teams throughout the sales process to ensure onboarding and implementation services are sold and scoped correctly
  • Orchestrate post sale alignment of appropriate resources and teams to support implementation activities
  • Manage both technical and relationship escalations from client onboarding phase, ensuring appropriate client communications Coordinate effectively with client agencies and third parties when needed
  • Help drive early adoption, setting KPIs and success metrics for ROI
  • Advocate customer business use-cases to product development
  • Partner closely with Customer Success Managers to ensure successful transition of account
  • Design and continually improve processes for delivery, including materials that enhance efficiency and customer experience during onboarding

What We Require

  • 5 years+ managing complex enterprise implementation projects (with ACV of more than $250K annually) across multiple senior client stakeholders at a SaaS company or similar
  • Experience managing project or services delivery for enterprise clients with multiple stakeholder group
  • Demonstrated excellent written and verbal communications skills; highly organized with the ability to multi-task and manager shifting priorities on tight deadlines
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
  • High level of intellectual curiosity
  • Proven technical aptitude, potentially with domain expertise in the following: SaaS, Mobile, APIs, Identity and / or Authentication
  • PMP Certification is preferred but not required
  • Project management experience, collaborating with large and complex implementations within highly matrixed organizations

This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.
 
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • AsteriskLanguages
    • LuigiLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • AsteriskFrameworks
    • MySQLDatabases
    • Dynamo DBDatabases
    • SalesforceCRM

Location

Our teams are remote at the moment for both our Denver and New York location.

An Insider's view of Prove (Formerly Payfone)

How does your team reward individual success?

When a team member does well, she/he is given even more responsibility and opportunities to demonstrate leadership. We also share success stories with the wider team over Slack and toast to wins in virtual happy hours.

Mitul

Director of Product Management

What does your typical day look like?

I am responsible for overseeing and coordinating the candidate experience concentrated particularly on the sales and business development departments. This includes making sure we make the candidate experience as seamless as possible by scheduling and being a vessel of unequivocal communication during their interviewing process.

Danellie

Talent Aquistion Coordinator

What are some things you learned at the company?

I've learned how to ask for help, take risks, and lead with confidence. Prove's culture has given me the space to be creative and able to chart my own path.

Ken

Product Marketing Manager

How do you empower your team to be more creative?

I conduct weekly one-on-ones with everyone on my team. I always ask about how we can be more effective as a team/organization. I want them to feel that they have a voice and input in how we can be efficient.

Michele

Vice President of Sales

What makes someone successful on your team?

Success in the Revenue organization starts with an insatiable pursuit of knowledge to truly understand our customer's specific goals and the obstacles to exceeding those goals. Our path to success is our customer’s success, if we don’t start with seeking an understanding of walking in their shoes, we’ve missed an opportunity to be a valued partner.

Kathleen

Chief Revenue Officer

What are Prove (Formerly Payfone) Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
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