Implementation Senior Associate

| Greater NYC Area

Who we are

Cityblock Health is a new type of healthcare company, operating out of Brooklyn and backed by Alphabet’s Sidewalk Labs, along with some of the top healthcare investors in the country.

Our mission is to radically improve the health of urban communities, one block at a time. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we bring the capability to deliver care in the home and neighborhood with our field-based teams.

In close collaboration with community based organizations and a leading commercial partner, we are reorganizing the health system to focus on what matters to our members. We deliver personalized primary care, behavioral health, and social services through a network of neighborhood hubs with deep community-based partnerships and world-class technology.

We partner with payers and at-risk providers, taking capitated financial risk to care for their most vulnerable, high and rising risk members. Additionally, we invest in strategic partnerships with community-based and social services organizations, in some instances bringing them into the value equation through sub-capitation and performance-based compensation.

Over the next year we’ll grow quickly, including entering new markets, each with their own commercial relationships and field-based teams. This role will be a key contributor to the success of our business.

The role:

We’re seeking a collaborative, operationally-minded Implementation Associate to stand up and launch new markets in partnership with Cityblock’s commercial partners. In this role, you’ll be a key player in stewarding Cityblock’s implementation methodology, building capabilities to achieve scale as we grow to new geographies. The ideal candidate will drive specific implementation work streams across multiple markets using strategic frameworks and launch playbooks to guide Cityblock to scale up in a cost-effective and efficient manner. This is a unique opportunity to launch deeply impactful clinical partnerships, aligning external partners with internal teams to lead change in the healthcare industry and to provide better healthcare outcomes for those who need it most.

If you like solving hard problems, have deep implementation experience in health care settings, are excited about joining an organization that will drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you!

You will:

  • Work alongside the National Implementation Leader to stand up and launch Cityblock Neighborhood Hubs (clinics) in new markets, a responsibility that will span multiple markets and strategic partners
  • Under supervision, serve as the direct interface with leaders within strategic partners (e.g., health plans, health systems, and community based organizations) who are responsible for implementing capabilities to support a collaboration with Cityblock, while maintaining excellent client satisfaction
  • Identify, manage, and resolve risks and issues related to new market implementation
  • Develop and evolve Cityblock’s Implementation Playbook, driving to improve the quality, efficiency and effectiveness for the planning of subsequent implementations across key work streams, resource needs, staffing and delivery timelines
  • Develop implementation plans with creativity and insights generated from deeply understanding the strategic partner, the market, and implications for the Cityblock model
  • Develop a deep understanding of local Medicaid and federal Medicare Advantage program components with respect to how value-based providers drive performance for Medicaid and Medicare Advantage health plans
  • Prioritize resources to optimize implementations across strategic partners and markets
  • Support finance and corporate development to account for the total work associated with each implementation to better estimate cost and resource needs for future implementation
  • Support regional operating teams to ensuring seamless knowledge transfer, collaboration, and communication among different stakeholders
  • Motivate the teams to deliver exceptional work via the development of a team-based collaborative environment, embodying Cityblock’s culture and values
  • Partner with the Clinical, Product, Operations, and People teams to identify and drive improvements in the overall operating model
  • You can expect approximately 25% travel in this role 

You’d be a good fit if you have:

  • 3+ years of healthcare consulting or similar management experience, with implementation and/or program work stream lead responsibilities
  • General operations experience within health plans, particularly health plans with Medicaid / Duals business lines and advanced value-based care contracting relationships
  • General operations experience within health systems or clinics, particularly in operating outpatient clinics or serving in a population health management role
  • General operations experience with EHRs/EMRs, population health management vendors, and other widely-adopted platforms within the healthcare industry
  • Experience building, developing, and managing several different teams at the same time
  • A reputation for delivering excellent client service and managing senior level stakeholders’ expectations
  • Demonstrated an ability to engage, inspire, and build credibility and trust with your teams and with executive clients
  • Exceptional oral and written communication skills
  • Bachelor’s degree required

Nice to have:

  • 5+ years of healthcare consulting or similar management experience, with significant implementation and/or large program manager level responsibilities
  • Similar implementation leadership experience within an innovative care delivery organization and/or high growth medical group or health system
  • Master's degree in related field (i.e., MBA, MHA, MPH)

Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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Location

We're in DUMBO, where toy elephants parachute from rooftops and Thursdays are for live music. Plus, Sweetgreen, Brooklyn Roasting Company, & Equinox!

An Insider's view of Cityblock Health

What's the biggest problem your team is solving?

The opportunity to collaborate directly with medical professionals, care providers, and engineers to build Commons is rare and huge. You're not just building features. You know the 'why' of what you're building and who it will help—and you can see the impact firsthand.

Sylvia

VP of Engineering

How does the company support your career growth?

This is my first role as a software engineer—my previous life was in fashion retail. Cityblock created a structure that enables me to master fundamental skills and empowers me to own projects that expose me gradually to more difficult concepts, like building our application’s notification center—with a supportive team backing me up.

Alicia

Software Engineer

What is your vision for the company?

In my clinical work, I've seen our health system moving away from relationships and toward increasingly complex frameworks. I joined Cityblock to challenge that trend. To make healthcare trustworthy again and to truly meet individuals where they are.

Toyin

Chief Health Officer

How do you collaborate with other teams in the company?

My goal is to work with tech & clinical teams to build something useful yet simple. Sitting side-by-side we try to understand what our care teams and members need from our technology. Together, we're creating a world in which the product and tools become invisible, to enable our care teams to spend as much time as possible with our members.

Neves

Product Design Lead

What are Cityblock Health Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
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