Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen, to advance cancer care and accelerate research.
Flatiron Health is looking for an Implementation Specialist to support the implementation of our OncoEMR (Electronic Medical Record) and OncoBilling (Practice Management System) products within oncology clinic settings. As the Implementation Specialist, you will need to have a deep knowledge of Flatiron’s products, as well as the workflows and clinic operations that drive exceptional patient care in the evolving oncology landscape. The Implementation Specialist a primary practice contact for during training, implementation and post go-live until being transitioned to Customer Success. Therefore, you must provide excellent customer service, have great communication skills (written, verbal and public presentation), and have experience delivering an organized, sequential, training curriculum. Implementation Specialists should work well with groups, both in person and virtually. Also, you should be open to working flexible hours, as you may work typical business hours one week, and then be expected to travel and make multiple presentations the next week.
As an Implementation Specialist, you will:
- Understand the clinical, operational and billing workflows of a practice and all the functionality of our OncoEMR and OncoBilling applications, and ensure the applications are customized accordingly
- Partner with key stakeholders at practices to drive practice workflow changes
- Collaborate with Flatiron Interface Team for required interfaces and with Flatiron Project Management Team for overall implementation project delivery
- Assess the practice’s needs, training challenges and communication style
- Organize, present and track progress on a comprehensive training program (combination of web conference and on-site)
- Serve as quality control for practice set-up and customization
- Oversee the Go-Live process at practice
- Provide practice support until hand-off to the Support and Account Management teams
- Bring in other team members within Flatiron when necessary
- Demonstrate OncoEMR application in any setting or computer environment (Mac, PC, etc.)
- Ensure customer satisfaction with the implementation process
- Participate or drive internal team development projects
Requirements:
- 2+ years healthcare software training experience
- Clinical experience (ideally oncology)
- Excellent verbal, written and presentation skills
- Attention to detail
- Tech-savvy
- Deep understanding and experience with technical troubleshooting
- Strong problem-solving skills
- Fast learner who can grasp new material quickly and redeliver it in an engaging manner
- Ability to maintain multiple, simultaneous, training schedules
- Desire to make a difference in cancer care
- Willingness to travel up to 80% or more of the time
Bonus Points:
- Spreadsheet, Web Conference software experience
- Practice Management software experience, as a software user, trainer or tester
- Oncology billing knowledge or experience
