Flatiron Health
New York, NY
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Implementation Specialist

Flatiron Health
| Greater NYC Area
https://flatiron.com/careers/open-positions/1069300?gh_jid=1069300&gh_src=r3dbji
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We're looking for an Implementation Specialist to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you'll work with the Implementation Team to support the implementation of our OncoBilling (Practice Management System) and OncoEMR (Electronic Medical Record) products within oncology clinic settings. You'll demonstrate deep knowledge of Flatiron’s products, as well as the workflows and clinical operations that drive exceptional patient care in the evolving oncology landscape. The Implementation Specialist is the primary practice contact during training, implementation and post go-live until the relationship is transitioned to Customer Success. In this role, you will provide dedicated customer service and deliver an organized and sequential training curriculum. Implementation Specialists should work well with groups, both in person and virtually. 

In addition, you'll also:

  • Understand the clinical, operational and billing workflows of a practice and all the functionality of our OncoBilling and OncoEMR applications, and ensure the applications are customized accordingly
  • Partner with key stakeholders at practices to drive practice workflow changes
  • Collaborate with Flatiron Interface Team for required interfaces and with Flatiron Project Management Team for overall implementation project delivery
  • Assess the practice’s needs, training challenges and communication style
  • Organize, present and track progress on a comprehensive training program, both via video conference and in-person 
  • Serve as quality control for practice set-up and customization
  • Oversee the Go-Live process at practice
  • Provide practice support until hand-off to the Support and Account Management teams
  • Bring in other team members within Flatiron when necessary
  • Demonstrate OncoEMR and OncoBilling application in any setting or computer environment (Mac, PC, etc.)
  • Ensure customer satisfaction with the implementation process
  • Participate in and drive internal team development projects


We’re seeking detail-oriented verbal and written communicators who are excited to dramatically impact the provider experience, and to grow within the Implementation organization and beyond at Flatiron.

Who You Are

You're a goal-oriented leader with experience implementing and training on software systems in the healthcare industry. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

  • 2+ years healthcare software training experience
  • Strong customer service experience, preferably in the billing or EMR field 
  • Excellent and error-free written and verbal, written and presentation communication
  • Experience developing and delivering an organized and sequential training curriculum 
  • Attention to detail, excellent organizational skills, and superior time management
  • Deep understanding and experience with technical troubleshooting and problem solving 
  • Fast learner who can grasp new material quickly and redeliver it in an engaging manner
  • Ability to maintain multiple simultaneous training schedules
  • Willingness to work flexible hours and travel up to 80% or more of the time, as you may be expected to travel and make multiple presentations during the next week 

 If this sounds like you, you'll fit right in at Flatiron. 

Extra Credit 

  • Oncology billing knowledge or experience, strongly preferred 
  • Clinical experience, oncology preferred 
  • Tech savvy with excellent skills in Excel and video conference software
  • Practice Management software experience, as a software user, trainer or tester

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes


Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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https://flatiron.com/careers/open-positions/1069300?gh_jid=1069300&gh_src=r3dbji
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Implementation Specialist
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Where we are

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

Technology we use

  • Engineering
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Chante Butler
Senior Manager, Integrated Quality Management
Diversity + Inclusion
In matters of D&I, Flatiron walks the talk
Chante is a member of the group that fosters D&I at Flatiron, and she believes that actions speak louder than words. In fact, leaders here have instituted efforts that make a real difference. In addition to following best hiring practices, Flatiron hosts D&I events and an apprenticeship for underrepresented groups. “At Flatiron, there is safe space to talk about D&I with leaders — and our leaders are setting the example."
If you care about D&I, you should want to work here because your voice will be heard. We aren’t afraid to step outside of the norm as it relates to D&I. We’re committed to developing a program that fits our culture and people.
Chante Butler
Senior Manager, Integrated Quality Management
Hillary Kanarek Mager
Head of Recruiting
Work Life Balance
To promote work-life balance, leaders look at outcomes, not optics
There are as many definitions of work-life balance as there are people. As a leader, Hillary allows people to define it themselves — focusing on results, not face time. “My team knows they’re accountable to their goals, but the rest is up to them,” she said. “As long as the work is getting done in an excellent way, it doesn’t matter if they come in at 9 or 11 in the mornings — or reply to emails at 2 p.m. or 2 a.m."
I have a new baby at home, so, for me, work-life balance means no late nights in the office, but I’m happy to email any time from home. Others prefer to stay later so that they’re truly offline when they leave. Flatiron gives people freedom to define work-life balance individually.
Hillary Kanarek Mager
Head of Recruiting
Rohit Kapur
Senior Software Engineer
Inside Dev Team
Dev’s day includes code, caffeine and conversation
Rohit prioritizes tech as much as team bonding. His team builds self-service tools to help Flatiron engineers iterate faster. When he’s not steeped in tech, he’s focusing on culture. He organizes dinners, brunches, a tea time and a daily group walk for coffee and kinship. Rohit described his typical day as “code, caffeine and conversations.”
Flatiron is helping move the needle in the fight against cancer, and the road ahead is full of very interesting opportunities. It’s an exciting place to be an engineer.
Rohit Kapur
Senior Software Engineer
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What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
View full list of perks + benefits

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer
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Jobs at Flatiron Health
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Greater NYC Area
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We're looking for an Implementation Specialist to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Implementation Team to support the implementation of our OncoBilling (Practice Management System) and OncoEMR (Electronic

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Greater NYC Area
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Greater NYC Area
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Flatiron Health
Greater NYC Area
1 week ago
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Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for an Integration Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career. 

Staff Data Insights Engineer/Manager

Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for a Staff Data Insights Engineer to help us accomplish our mission of improving lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. What You'll Do Data Insights Engineering is a diverse and talented team with strong expertise in discovering and understanding customer needs, and rapidly prototyping and

IT Support Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
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The NYC-based IT team supports users in our NYC office, SF office, as well as a large population of remote workers. Your typical day will include responding to IT requests, configuring laptops, administration of user accounts, and contributing to the varying “whatever it takes to get the job done” needs of our team. We are a small, growing team which means there are changing priorities, and plenty of opportunities for you to learn and contribute. As a Desktop IT Support Engineer you will:

Staff Software Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
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Act as an expert in your domain area, serving as a partner to product. Build creative solutions to tough business challenges. Have a nose for value and empathy for your internal and external customers by proactively identifying problems that have a high impact on the business. Promote technical best practices and mentor other engineers within your team.

Manager, Regulatory Policy [FDA-focused]

Flatiron Health
Greater NYC Area
2 weeks ago
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[Please note that this is an office based position at Flatiron's office in New York, NY] We're looking for a Manager, Regulatory Policy [FDA focused] to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Regulatory Policy team

QA Engineer, Manual

Flatiron Health
Greater NYC Area
2 weeks ago
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As a QA Engineer, you will test application functionality for our physician and patient facing applications. We are looking for technically strong and creative individuals that possess a passion for driving quality and ensuring a positive end user experience.

Senior Data Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
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As a Data Engineer, you will work closely with oncologists and statisticians to build software that will help our customers discover novel insights into their data. You will design our data infrastructure, and use it to develop extensible, robust data and analytics pipelines, tools, visualizations, and services for accessible and flexible data analysis. You will learn more than you ever thought possible about how cancer is treated in the real world, and your work will directly support oncology research and publications.

Senior Software Engineer, Platforms

Flatiron Health
Greater NYC Area
2 weeks ago
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Are you interested in building elegant and scalable systems to help our customers unleash the power of their data? As a Platform Software Engineer you will design and implement backend components such as services, data stores, infrastructure, instrumentation, and deployment tools. You will continuously ship new features for our cloud based infrastructure. You will empower Flatiron’s engineering team to scale both as we grow and iterate on new products. You will work on large, web-based and data processing applications. You will be responsible for the extensibility of reliable, scalable infrastructure that is used by multiple engineering teams and products.

Lead, Computer Systems Validation (CSV)

Flatiron Health
Greater NYC Area
2 weeks ago
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[Please note that this is an office based position at Flatiron's office in New York, NY] Flatiron Health expects our organization to meet high quality, ethical and compliance standards. We operate in a highly regulated space, with defined requirements from the US Food and Drug Administration (FDA), Health and Human Services (HHS), Office of National Coordination of Health IT (ONC), as well as other state and federal requirements. To that end,

Senior Software Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
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We have openings for engineers across multiple product lines, technology stacks, and experience levels. We welcome full-stack engineers, passionate backend engineers, engineers that are enthusiastic about data, aspiring architects, and emerging engineering leaders. Are you dreaming of building elegant and scalable systems to help medical providers unleash the power of their data? As a Backend Engineer, you will design, implement and deploy services, data stores, instrumentation and infrastructure.

Customer Support Associate

Flatiron Health
Greater NYC Area
2 weeks ago
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Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Senior Medical Informaticist

Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for a Senior Medical Informaticist to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll lead projects, formulate Flatiron’s vision for semantic interoperability, and educate Flatiron community in the areas of Knowledge

Full Stack Software Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
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As a Full Stack Engineer, you will craft intuitive web interfaces to make complex data accessible and useful through extensive web-based applications that improve oncologists' complex workflows so that they can focus on their patients.

Director/Senior Director of Product Management, IT/Technical Operations

Flatiron Health
Greater NYC Area
2 weeks ago
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Our product management team is looking for an experienced product leader who is excited about defining a technology experience that enables Flatiron to improve cancer care. The successful candidate will own the technical roadmap for improving the architecture, scalability, performance, and reliability of our cloud infrastructure, crafting a developer experience that defines how Flatiron Engineers continue to innovate and scale. This job requires a sharp analytical mind, an entrepreneurial spirit, and a passion for taking on some of the most complex challenges of our time.

Clinical Product & Content Specialist, Manager (PharmD, RN, NP, PA - Remote or NYC)

Flatiron Health
Greater NYC Area
2 weeks ago
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The Oncology Clinical Content Associate/Manager will be responsible for the development and maintenance of medical content, and for helping to integrate this content into Flatiron’s technology platform to make it useful for clinicians and patients. The Oncology Clinical Content Associate will interact and collaborate closely with the Oncology, Product Development, Medical Informatics, Account Management, Implementation, Support and Product Marketing team members to successfully execute on the company’s strategic vision.

Software Engineering Intern (Summer 2020)

Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for 2020 Summer Software Engineering Interns who will help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the internship role, our engineering team and why Flatiron Health is the right next step in building your career. 

Security Engineering Intern (Summer 2020)

Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for 2020 Security Engineering Interns who will help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the internship role, our team and why Flatiron Health is the right next step in building your career. 

Quantitative Sciences Intern (Summer 2020)

Flatiron Health
Greater NYC Area
2 weeks ago
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We are looking for team members who are excited to make an immediate impact in a critical space. Quantitative Sciences Interns will analyze the data derived from Flatiron’s network of oncology practices to tackle some of the most pressing research questions in oncology. A potential outcome of this research is a future publication in a peer-reviewed journal.

Solution Design Manager

Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for a sales engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work to support revenue cycle sale for both existing Flatiron customers and net new sales. The Solution Design Manager is responsible for assessing the

Product Designer, Clinical Tools and Workflows

Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for an experienced Product Designer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do You’ll work on Clinical Tools within OncoEMR, an electronic health record that is used to help coordinate and facilitate patient care in cancer clinics across

Product Designer, Data Abstraction Tools

Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for a Product Designer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll DoYou will work on data abstraction tools - a set of tools that take sometimes messy, often free-text patient information and transform it into anonymized data that is ready

Product Designer, Flatiron Assist

Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for a Product Designer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll DoYou will be working on Flatiron Assist, a new product that helps oncologists at academic medical centers make evidence-based decisions to ensure patients are receiving the

Senior/Principal Quantitative Scientist

Flatiron Health
Greater NYC Area
2 weeks ago
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We are looking for senior leaders with deep methodological expertise in quantitative sciences who are excited to make an immediate impact in a critical space. This position requires outstanding problem-solving, analytical, communication and leadership skills; experience with mentoring junior staff; and the tenacity to execute against deliverables in a timely, high-quality fashion. You will be the analytical lead and collaborate with a cross-functional team of account directors, oncologists, product managers, and software engineers to help develop, commercialize, and deliver our data and analytics products. Working in a rapidly expanding business, you will be consistently challenged to partner with Flatiron colleagues and lead the analytical strategy to answer important questions in cancer research.

Patent Counsel

Flatiron Health
Greater NYC Area
2 weeks ago
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In this role, you'll work with the Legal Privacy & Compliance team to think and act outside the box to create game-changing IP strategies that will enable Flatiron to improve lives by learning from the experience of every cancer patient. Reporting to the General Counsel, you'll be versatile and passionate in handling new ways to craft IP positions and protection for groundbreaking innovation supporting our goals of improving treatment for cancer patients and significantly accelerating cancer research..

Product Manager, Platforms (multiple levels)

Flatiron Health
Greater NYC Area
2 weeks ago
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Our product management team is looking for an experienced product leader who is excited about defining a technology experience that enables Flatiron to improve cancer care. The successful candidate will own the technical roadmap for improving the architecture, scalability, performance, and reliability of our cloud infrastructure, crafting a developer experience that defines how Flatiron Engineers continue to innovate and scale. This job requires a sharp analytical mind, an entrepreneurial spirit, and a passion for taking on some of the most complex challenges of our time.

Associate Clinical Director (NP or PA)

Flatiron Health
Greater NYC Area
2 weeks ago
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Join a team of oncology physicians and nurse practitioners on our Research Oncology team. The RO team provides clinical and research leadership both within and outside Flatiron. The team works on a day-to-day basis to ensure quality and translate real-world data into insights that benefit cancer patients. This includes input into how data sets are developed and used, thinking about scientific problem sets and their interpretation, and working

Program Manager, Provider Products

Flatiron Health
Greater NYC Area
2 weeks ago
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We're looking for a Program Manager to join the Operational Excellence team to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with our Operational Excellence Team to drive value through strategic projects, process improvement, and

Executive Assistant

Flatiron Health
Greater NYC Area
2 weeks ago
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Provide administrative support to 3-4 senior leaders. Manage communications and scheduling, calendar management, travel coordination, expense report management. Handle confidential and non-routine information and facilitate communication between the appropriate internal departments. Proactively consider and organize important deadlines, meetings, and necessary follow up. Complete miscellaneous tasks as assigned.

Abstraction Specialist

Flatiron Health
Greater NYC Area
3 weeks ago
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Abstracting clinical data from patient charts using Flatiron’s proprietary system. Triaging and responding to abstractor questions. Performing patient-level quality assurance on dataset deliverables. Helping with feasibility and initial testing of novel data points or new abstraction approaches. Assisting with testing of new Patient Manger tools or features. Meeting task and/or review panel targets as determined in consultation with team leaders and management. Obtaining and maintaining credentials to abstract on a number of modules, as determined by management. Participating in regular team teleconferences and other meetings as required. Maintaining a high level of performance, as measured by both efficiency and quality scores. Working a minimum of 32 hours/week and submitting a weekly timesheet. Traveling to New York City for in-person meetings at least 1-2 times per year.

Staff SET, Test Infrastructure

Flatiron Health
Greater NYC Area
3 weeks ago
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As a Senior Software Engineer - Test Infrastructure, you will setup and maintain the test automation infrastructure of our physician and patient facing applications. We are looking for technically strong and creative individuals that possess a passion for driving quality and ensuring a positive end user experience.

Security GRC Analyst

Flatiron Health
Greater NYC Area
3 weeks ago
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We're looking for a GRC Analyst to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do As a member of the Governance, Risk and Compliance (GRC) team within Flatiron’s Information Security team, you will develop solutions and processes that further the goals of the

EMR Integration Engineer (Technical)

Flatiron Health
Greater NYC Area
3 weeks ago
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The Interface Engineers are the primary technical touchpoint for our cancer center partners who use our EMR. They work with customers to prototype dashboards, gather feedback and work with the broader Product Engineering team to identify and solve critical customer challenges.

Clinical Abstraction Manager (RN, NP or CTR)

Flatiron Health
Greater NYC Area
3 weeks ago
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At Flatiron we are building a disruptive software platform dedicated to oncology that connects cancer centers across the country on a common infrastructure. Our platform aggregates and transforms real-world data at a scale and clinical depth never seen before. The process is carried out by Abstractors - nurses and tumor registrars who extract complex clinical insights from EMRs. The Clinical Abstraction Manager will manage a subset of the remote

Network Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
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Our combined workforce is split between our New York City headquarters, satellite San Francisco office, and remote employees all over the nation. Our workforce IT needs are supported centrally from NYC. You will be supporting a staff of incredibly varied talented individuals including world class engineers and oncologists. You will have a big opportunity for learning new things every day since we are a small, agile team. As a Senior IT Infrastructure Engineer you will: