Implementation Specialist

| Greater NYC Area

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen, to advance cancer care and accelerate research.

Flatiron Health is looking for an Implementation Specialist to support the implementation of our OncoEMR (Electronic Medical Record) and OncoBilling (Practice Management System) products within oncology clinic settings. As the Implementation Specialist, you will need to have a deep knowledge of Flatiron’s products, as well as the workflows and clinic operations that drive exceptional patient care in the evolving oncology landscape. The Implementation Specialist a primary practice contact for during training, implementation and post go-live until being transitioned to Customer Success. Therefore, you must provide excellent customer service, have great communication skills (written, verbal and public presentation), and have experience delivering an organized, sequential, training curriculum. Implementation Specialists should work well with groups, both in person and virtually. Also, you should be open to working flexible hours, as you may work typical business hours one week, and then be expected to travel and make multiple presentations the next week.

As an Implementation Specialist, you will:

  • Understand the clinical, operational and billing workflows of a practice and all the functionality of our OncoEMR and OncoBilling applications, and ensure the applications are customized accordingly
  • Partner with key stakeholders at practices to drive practice workflow changes
  • Collaborate with Flatiron Interface Team for required interfaces and with Flatiron Project Management Team for overall implementation project delivery
  • Assess the practice’s needs, training challenges and communication style
  • Organize, present and track progress on a comprehensive training program (combination of web conference and on-site)
  • Serve as quality control for practice set-up and customization
  • Oversee the Go-Live process at practice
  • Provide practice support until hand-off to the Support and Account Management teams
  • Bring in other team members within Flatiron when necessary
  • Demonstrate OncoEMR application in any setting or computer environment (Mac, PC, etc.)
  • Ensure customer satisfaction with the implementation process
  • Participate or drive internal team development projects

Requirements:

  • 2+ years healthcare software training experience
  • Clinical experience (ideally oncology)
  • Excellent verbal, written and presentation skills
  • Attention to detail
  • Tech-savvy
  • Deep understanding and experience with technical troubleshooting
  • Strong problem-solving skills
  • Fast learner who can grasp new material quickly and redeliver it in an engaging manner
  • Ability to maintain multiple, simultaneous, training schedules
  • Desire to make a difference in cancer care
  • Willingness to travel up to 80% or more of the time

Bonus Points:

  • Spreadsheet, Web Conference software experience
  • Practice Management software experience, as a software user, trainer or tester
  • Oncology billing knowledge or experience


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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Flatiron Health is in the heart of the Flatiron District. Eataly is right downstairs and we oversee Madison Square Park.
200 5th Avenue, New York, NY 10010

Insider's spotlight

What’s the vibe like in the office?

The most exciting part of being in my company is solving a real problem at scale through serious collaboration. Oncologists, software engineers, statisticians, business folks, etc. all have to come to the table together, as equals, to figure this one out. And we are doing it.

Amy

Chief medical Officer

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineering

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Daily Meals Provided
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Flatiron’s holistic employee experience program translates our values into reality.
We cater to the well being of our employees both mentally and physically to promote a culture where wellness is at the forefront. By managing weekly mental wellness programs, monthly office wide fun and fitness classes, we give employees the opportunity to directly incorporate a mindful balance into their day to day life.

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