Implementation Specialist

| Greater NYC Area
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Sr.Implementation Specialist

Electric is a Series B startup backed by Bessemer Venture Partners, Bowery Capital, Primary Venture Partners and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

Overview

Electric is looking for an Sr. Implementation Specialist to serve as one of the key go-to persons between Sales and Customer Support, assisting new clients with their account setup and initial training. Your number one priority will be working to ensure Electric’s clients’ success with our IT services. We are looking for an organized, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly. You will be helping our customers and building industry leading processes for customer setup and education. 

What you’ll do

  • Be the initial “face” of Electric’s IT services to clients.
  • Help manage overall customer onboarding process and work closely with the Sales and Customer Support team to ensure seamless onboarding for all new Electric customers.
  • Help develop and implement industry leading onboarding processes that delight new customers.
  • Resolve challenging and complicated issues with effective problem solving skills
  • Work closely with business owners/decision-makers/executives to understand their needs and get them setup for success with Electric’s services
  • Work cross-functionally with Sales, Finance and Customer Support throughout the onboarding process to ensure client success.
  • Provide high-quality support to clients through phone, chat and email as needed

Who you are

  • Extreme attention to detail and meticulously organized
  • Ability to multitask
  • Maintain a professional manner with clients at all times
  • Relentless problem-solver
  • Strong written and verbal communication skills
  • Excellent time management and strong sense of urgency
  • Bachelor's Degree, 1+ Years in Customer Service, or Onboarding Role. 
  • Experience with Slack, Apple computers, G-Suite a plus.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ServerlessFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • PeriscopeAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

408 Broadway, New York, NY 10013

What are Electric Perks + Benefits

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and Learns
Acme Co. hosts lunch and learn meetings once per month.
Cross Functional Training Encouraged
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